Title: Missing Jetpack stats
Last modified: June 27, 2024

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# Missing Jetpack stats

 *  Resolved [esmefreedman](https://wordpress.org/support/users/esmefreedman/)
 * (@esmefreedman)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/missing-jetpack-stats-9/)
 * Hi!
 * I went on to my website to check my stats and it seems that jetpack was disconnected.
   I re-connected it, but now I have missing stats from 30th April – 19th June. 
   This coincided with a web developer editing the site – but I have asked them 
   and they said they didn’t do anything to disconnect the jetpack? It would be 
   great to get this stats back as it is when my project launched our new materials
   so we want to see the impact. Any help would be very much appreciated!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-jetpack-stats-9%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/missing-jetpack-stats-9/#post-17870405)
 * Hello there, [@esmefreedman](https://wordpress.org/support/users/esmefreedman/),
 * I checked your Jetpack connection on the days you mentioned, and I can see some
   gaps in the stats beng tracked. I can still see some stats being gathered in 
   April and June, with a full gap in May.
 * This, as you suspected, has been caused by Jetpack being disconnected. I trust
   your webmaster when they said they didn’t disconnect, however it’s possible that
   it got disconnected anyway while working on the site. If you have logs for that
   time (April-June), you should be able to see when and why Jetpack disconnected.
 * The bad news is that we cannot retrieve any lost stats, because we are able to
   fetch stats data only if Jetpack is well connected. Given it was not connected,
   we can’t retrieve what we didn’t fetch at all.
 * I know this is not the answer you wanted to hear, but I hope it helps! Please
   let me know if you have any further questions or doubts, and we’re happy to assist
   you.
 *  Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/)
 * (@tamirat22)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/missing-jetpack-stats-9/#post-17891112)
 * Hello!
 * It’s been one week since this topic was last updated. I’m going to mark this 
   thread as solved. If you have any further questions or need more help, you’re
   welcome to open another thread here. Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Missing Jetpack stats’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
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 * 2 replies
 * 3 participants
 * Last reply from: [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/missing-jetpack-stats-9/#post-17891112)
 * Status: resolved