Title: Missing or Incorrect Data when syncing
Last modified: February 17, 2021

---

# Missing or Incorrect Data when syncing

 *  Resolved [joseeantonior](https://wordpress.org/support/users/joseeantonior/)
 * (@joseeantonior)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/)
 * Hi there,
 * We have installed the plugin and synced it with our Facebook store. However, 
   on Facebook, it’s showing an error on the Instagram Shopping section, mentioning
   the following:
 *     ```
       Missing or Invalid Information
       Review why this item isn't ready to use.
       ​
       Missing or Incorrect Data
       This error may appear for up to 30 minutes after you make your updates.
       ```
   
 * All of the products are marked as “Sync and show” on Facebook. These are mostly
   variable products, and I also have some simple products, but all of them are 
   facing the same issue.
 * Facebook isn’t giving me a lot of data on _what_ is missing or incorrect, so 
   I can’t fix it.
 * Any ideas? We’re going live in roughly 4 hours so would love to have that there.
 * Thanks in advance!
    -  This topic was modified 5 years, 3 months ago by [joseeantonior](https://wordpress.org/support/users/joseeantonior/).

Viewing 14 replies - 1 through 14 (of 14 total)

 *  [crazywickedawesome](https://wordpress.org/support/users/crazywickedawesome/)
 * (@crazywickedawesome)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14068200)
 * Hi [@joseeantonior](https://wordpress.org/support/users/joseeantonior/)!
 * Thanks for reaching out!
 * Can you click the `Review why this item isn't ready button` and tell us what 
   it says there? A screenshot would be helpful! You can use a service like [https://snipboard.io](https://snipboard.io)
   to share it here.
 * Based on your symptoms you described so far it sounds like you may not have all
   the information required for Facebook to load your products on their platform.
 * Additionally, it’d be a huge help if you could turn on Logging for Facebook, 
   you can do that from WP-admin > marketing > Facebook and checking the logging
   checkbox.
 * Once logging is turned on, please try a manual sync with the sync button in Marketing
   > Facebook > Product Sync, and then check your Facebook for WooCommerce logs,
   which should be available at WooCommerce > Status > Logs.
 * You’ll be able to access your Facebook for WooCommerce logs by using the dropdown
   on the right.
 * If you could copy and paste the Facebook for WooCommerce logs we’d be happy to
   go over them with you!
 *  Thread Starter [joseeantonior](https://wordpress.org/support/users/joseeantonior/)
 * (@joseeantonior)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14068980)
 * Hey,
 * As previously mentioned, all we’re seeing is this: [https://snipboard.io/a0xqJg.jpg](https://snipboard.io/a0xqJg.jpg)
 * Logging for the plugin is not throwing any errors – just gave them a full read
   and nothing’s coming up.
 * It seems like, for some reason, the products that are being imported from Woo
   are missing something – I manually create a product with the same attributes 
   and it’s g2g.
 *  [at](https://wordpress.org/support/users/amauryt/)
 * (@amauryt)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14080806)
 * Hello,
 * I have the same problem. Stating “missing or incorrect data” but only for instagram
   shopping. [cf image](https://ibb.co/x1LyTZx) (same as [@joseeantonior](https://wordpress.org/support/users/joseeantonior/))
 * However I can use the products on both facebook and instagram shop. I can see
   them and tag them on a post. What does that mean ?
 * Manual sync does not change anything. And nothing wrong on the logs. All things
   seems to be ok.
 * Thanks for the time and the help !
 * BR`
 *  [maracaipe](https://wordpress.org/support/users/maracaipe/)
 * (@maracaipe)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14087390)
 * I’m having this same exact issue. No logs and no tip of the cause!
 * Please, can you help us?
 *  [crazywickedawesome](https://wordpress.org/support/users/crazywickedawesome/)
 * (@crazywickedawesome)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14100780)
 * [@joseeantonior](https://wordpress.org/support/users/joseeantonior/) Thanks for
   getting back to us! It seems like something may be interfering with Facebook 
   for WooCommerce.
 * It will be great if you could share your current System Status Report. You can
   get it by navigating to the `WooCommerce / Status` section of your site. Once
   there, click on the `Get system report` button and then copy it by clicking on
   the `Copy for support` button. Then paste it here in a comment.
 * Additionally, you may want to try resetting all of your Facebook metadata by 
   following this guide: [https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/)
 * If that doesn’t help, please try a conflict test, deactivate all other plugins
   except for Facebook for WooCommerce and WooCommerce itself then try a new sync.
 * [@maracaipe](https://wordpress.org/support/users/maracaipe/) [@amauryt](https://wordpress.org/support/users/amauryt/)
   Thank you for reaching out, could you each please open your own thread for this
   issue?
 *  Thread Starter [joseeantonior](https://wordpress.org/support/users/joseeantonior/)
 * (@joseeantonior)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14100787)
 * [@crazywickedawesome](https://wordpress.org/support/users/crazywickedawesome/)
   I don’t think them opening a new thread is useful here. We’re all having the 
   same issue so _you_ are losing on troubleshooting details.
 * As mentioned before, there are no errors on the Woo side. I only have WooCommerce
   and the Facebook plugin so there’s nothing else I can turn off.
 * [@maracaipe](https://wordpress.org/support/users/maracaipe/) [@amauryt](https://wordpress.org/support/users/amauryt/)
   Please feel free to provide details here 🙂
 *  [maracaipe](https://wordpress.org/support/users/maracaipe/)
 * (@maracaipe)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14100939)
 * Hey, like Jose said, we’re having the same exact issue.
 * This is the debug info:
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): https://www.[redacted].com.br
       Site address (URL): https://www.[redacted].com.br
       WC Version: 5.0.0
       REST API Version: ✔ 5.0.0
       WC Blocks Version: ✔ 4.0.0
       Action Scheduler Version: ✔ 3.1.6
       WC Admin Version: ✔ 1.9.0
       Log Directory Writable: ✔
       WP Version: 5.6.2
       WP Multisite: –
       WP Memory Limit: 2 GB
       WP Debug Mode: –
       WP Cron: ✔
       Language: pt_BR
       External object cache: –
   
       ### Server Environment ###
   
       Server Info: nginx/1.14.1
       PHP Version: 7.4.15
       PHP Post Max Size: 100 MB
       PHP Time Limit: 30
       PHP Max Input Vars: 1000
       cURL Version: 7.61.1
       OpenSSL/1.1.1g
   
       SUHOSIN Installed: –
       MySQL Version: 8.0.21
       Max Upload Size: 100 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 5.0.0
       WC Database Prefix: wp_
       Tamanho total do banco de dados: 19.83MB
       Tamanho dos dados do banco de dados: 15.50MB
       Tamanho do índice do banco de dado: 4.33MB
       wp_woocommerce_sessions: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
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       wp_woocommerce_downloadable_product_permissions: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
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       wp_woocommerce_order_itemmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
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       3f2f33_wp_actionscheduler_logs: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
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       3f2f33_wp_postmeta: Dados: 1.52MB + Índex: 0.47MB + mecanismo InnoDB
       3f2f33_wp_posts: Dados: 0.20MB + Índex: 0.06MB + mecanismo InnoDB
       3f2f33_wp_sbi_instagram_feeds_posts: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
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       3f2f33_wp_woocommerce_attribute_taxonomies: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_downloadable_product_permissions: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_log: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_order_itemmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_order_items: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_payment_tokenmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_payment_tokens: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_sessions: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_shipping_zone_locations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_shipping_zone_methods: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_shipping_zones: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_tax_rate_locations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       3f2f33_wp_woocommerce_tax_rates: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
       wp_actionscheduler_actions: Dados: 0.14MB + Índex: 0.11MB + mecanismo InnoDB
       wp_actionscheduler_claims: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       wp_actionscheduler_groups: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       wp_actionscheduler_logs: Dados: 0.09MB + Índex: 0.09MB + mecanismo InnoDB
       wp_commentmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       wp_comments: Dados: 0.06MB + Índex: 0.09MB + mecanismo InnoDB
       wp_correios_postcodes: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       wp_duplicator_packages: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       wp_links: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       wp_mailchimp_carts: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
       wp_mailchimp_jobs: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
       wp_options: Dados: 4.06MB + Índex: 0.14MB + mecanismo InnoDB
       wp_postmeta: Dados: 3.48MB + Índex: 0.72MB + mecanismo InnoDB
       wp_posts: Dados: 1.38MB + Índex: 0.13MB + mecanismo InnoDB
       wp_sbi_instagram_feed_locator: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       wp_sbi_instagram_feeds_posts: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       wp_sbi_instagram_posts: Dados: 0.06MB + Índex: 0.00MB + mecanismo InnoDB
       wp_term_relationships: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       wp_term_taxonomy: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       wp_termmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       wp_terms: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       wp_tinvwl_analytics: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       wp_tinvwl_items: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
       wp_tinvwl_lists: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
       wp_usermeta: Dados: 0.03MB + Índex: 0.03MB + mecanismo InnoDB
       wp_users: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
       wp_wc_admin_note_actions: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       wp_wc_admin_notes: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
       wp_wc_category_lookup: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
       wp_wc_customer_lookup: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       wp_wc_download_log: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       wp_wc_order_coupon_lookup: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       wp_wc_order_product_lookup: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
       wp_wc_order_stats: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
       wp_wc_order_tax_lookup: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
       wp_wc_product_meta_lookup: Dados: 0.02MB + Índex: 0.09MB + mecanismo InnoDB
       wp_wc_reserved_stock: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
       wp_wc_tax_rate_classes: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       wp_wc_webhooks: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
       wp_wpforms_tasks_meta: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
       wp_wpmailsmtp_tasks_meta: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
   
       ### Post Type Counts ###
   
       attachment: 176
       custom_css: 2
       customize_changeset: 28
       elementor_library: 4
       nav_menu_item: 20
       page: 24
       post: 20
       product: 35
       product_variation: 13
       revision: 103
       shop_coupon: 3
       shop_order: 100
       shop_order_refund: 1
       wpcf7_contact_form: 5
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (23) ###
   
       Cloudflare: por Cloudflare
       Inc. – 4.1.0
   
       Contact Form 7: por Takayuki Miyoshi – 5.3.2
       Duplicator: por Snap Creek – 1.3.40.1
       Elementor: por Elementor.com – 3.1.1
       Facebook para WooCommerce: por Facebook – 2.3.0
       Site Kit by Google: por Google – 1.26.0
       Smash Balloon Instagram Feed: por Smash Balloon – 2.8
       Jetpack por WordPress.com: por Automattic – 9.4
       Loco Translate: por Tim Whitlock – 2.5.0
       TI WooCommerce Wishlist: por TemplateInvaders – 1.23.6
       Variation Swatcher for WooCommerce: por ThemeAlien – 1.0.10
       Better Shipping Calculator for Brazilian Markets: por Luiz Bills – 2.0.1
       WooCommerce Correios - Cálculo de Frete na Página do Produto (CFPP): por Lucas Bustamante – 3.1.96
       Claudio Sanches - Correios for WooCommerce: por Claudio Sanches – 3.8.0
       Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2
       Booster for WooCommerce: por Pluggabl LLC – 5.3.7
       Claudio Sanches - PagSeguro for WooCommerce: por Claudio Sanches – 2.14.0
       WooCommerce Shipping & Tax: por Automattic – 1.25.7
       WooCommerce: por Automattic – 5.0.0
       Woostify Sites Library: por Woostify – 1.3.2
       WP Mail SMTP: por WPForms – 2.6.0
       WP Reset: por WebFactory Ltd – 1.86
       WPForms Lite: por WPForms – 1.6.5
   
       ### Inactive Plugins (3) ###
   
       Akismet Anti-Spam: por Automattic – 4.1.8
       Hello Dolly: por Matt Mullenweg – 1.7.2
       Mailchimp for WooCommerce: por Mailchimp – 2.5.0
   
       ### Settings ###
   
       API Enabled: –
       Force SSL: –
       Currency: BRL (R$)
       Currency Position: left
       Thousand Separator: .
       Decimal Separator: ,
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
   
       ### WC Pages ###
   
       Base da loja: #10 - /loja/
       Carrinho: #11 - /carrinho/
       Finalizar compra: #12 - /finalizar-compra/
       Minha conta: #13 - /minha-conta/
       Termos e condições: #683 - /privacy-policy/
   
       ### Theme ###
   
       Name: Woostify
       Version: 1.8.3 (atualização para a versão 1.8.4 está disponível)
       Author URL: https://woostify.com/about
       Child Theme: ❌ – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: –
   
       ### Modelos TI WooCommerce Wishlist ###
   
       Substituições: –
   
       ### Action Scheduler ###
   
       Concluído: 350
       Oldest: 2021-02-19 19:23:48 -0300
       Newest: 2021-02-25 09:14:50 -0300
   
       Malsucedido: 2
       Oldest: –
       Newest: –
   
       Pendente: 4
       Oldest: -0001-11-29 20:53:32 -0306
       Newest: 2021-02-27 18:17:52 -0300
       ```
   
 * Thanks,
 *  [at](https://wordpress.org/support/users/amauryt/)
 * (@amauryt)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14100966)
 * Hello [@crazywickedawesome](https://wordpress.org/support/users/crazywickedawesome/)
 * I agree with [@joseeantonior](https://wordpress.org/support/users/joseeantonior/)
   that we all have the same issue, so why posting on a new thread ?
 * First of all, i would like to know what it means that a product is not ready 
   for instagram shopping. Cause the products can still be used in the facebook 
   and instagram shops, be tagged on publication, etc.
 * Second of all, not all products are showing this error. It seems to not be a 
   consistent error. Sometimes, for the same type of product (lets say a bag), one
   is showing the error, and another doesn’t.
 * Here after is the log you asked.
 * Thanks for the help.
 * BR,
    Amaury
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): https://calacolori.com
       Site address (URL): https://calacolori.com
       WC Version: 4.8.0
       REST API Version: ✔ 4.8.0
       WC Blocks Version: ✔ 3.8.1
       Action Scheduler Version: ✔ 3.1.6
       WC Admin Version: ✔ 1.8.2
       Log Directory Writable: ✔
       WP Version: 5.6.2
       WP Multisite: –
       WP Memory Limit: 2 Go
       WP Debug Mode: –
       WP Cron: ✔
       Language: fr_FR
       External object cache: –
   
       ### Server Environment ###
   
       Server Info: Apache
       PHP Version: 7.4.14
       PHP Post Max Size: 512 Mo
       PHP Time Limit: 3000
       PHP Max Input Vars: 250000
       cURL Version: 7.71.0
       OpenSSL/1.1.1d
   
       SUHOSIN Installed: –
       MySQL Version: 5.5.5-10.3.28-MariaDB
       Max Upload Size: 512 Mo
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 4.8.0
       WC Database Prefix: cc_
       Taille totale de la base de données: 192.21MB
       Taille de la base de données: 118.82MB
       Taille de l’index: 73.39MB
       cc_woocommerce_sessions: Données : 9.02MB + Index : 1.03MB + Moteur InnoDB
       cc_woocommerce_api_keys: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_woocommerce_attribute_taxonomies: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_woocommerce_downloadable_product_permissions: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB
       cc_woocommerce_order_items: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_woocommerce_order_itemmeta: Données : 0.08MB + Index : 0.06MB + Moteur InnoDB
       cc_woocommerce_tax_rates: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB
       cc_woocommerce_tax_rate_locations: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_woocommerce_shipping_zones: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_woocommerce_shipping_zone_locations: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_woocommerce_shipping_zone_methods: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_woocommerce_payment_tokens: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_woocommerce_payment_tokenmeta: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_woocommerce_log: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_actionscheduler_actions: Données : 30.06MB + Index : 30.36MB + Moteur InnoDB
       cc_actionscheduler_claims: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_actionscheduler_groups: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_actionscheduler_logs: Données : 20.05MB + Index : 17.03MB + Moteur InnoDB
       cc_adtribes_my_conversions: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_commentmeta: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_comments: Données : 0.08MB + Index : 0.09MB + Moteur InnoDB
       cc_layerslider: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_layerslider_revisions: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_links: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_ms_snippets: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_offline_giftcard: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_options: Données : 22.05MB + Index : 2.36MB + Moteur InnoDB
       cc_postmeta: Données : 23.55MB + Index : 16.05MB + Moteur InnoDB
       cc_posts: Données : 4.48MB + Index : 2.08MB + Moteur InnoDB
       cc_revslider_css: Données : 0.13MB + Index : 0.00MB + Moteur InnoDB
       cc_revslider_css_bkp: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_revslider_layer_animations: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_revslider_layer_animations_bkp: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_revslider_navigations: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_revslider_navigations_bkp: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_revslider_sliders: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_revslider_sliders_bkp: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_revslider_slides: Données : 0.06MB + Index : 0.00MB + Moteur InnoDB
       cc_revslider_slides_bkp: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_revslider_static_slides: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_revslider_static_slides_bkp: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_snippets: Données : 0.05MB + Index : 0.00MB + Moteur InnoDB
       cc_termmeta: Données : 0.13MB + Index : 0.19MB + Moteur InnoDB
       cc_terms: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_term_relationships: Données : 0.42MB + Index : 0.25MB + Moteur InnoDB
       cc_term_taxonomy: Données : 0.05MB + Index : 0.03MB + Moteur InnoDB
       cc_usermeta: Données : 0.09MB + Index : 0.09MB + Moteur InnoDB
       cc_users: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB
       cc_wcpdf_invoice_number: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_wc_admin_notes: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_wc_admin_note_actions: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_wc_category_lookup: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_wc_customer_lookup: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_wc_download_log: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_wc_order_coupon_lookup: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_wc_order_product_lookup: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB
       cc_wc_order_stats: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB
       cc_wc_order_tax_lookup: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_wc_product_meta_lookup: Données : 0.47MB + Index : 0.78MB + Moteur InnoDB
       cc_wc_reserved_stock: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_wc_tax_rate_classes: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_wc_webhooks: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_woobe_history: Données : 0.22MB + Index : 0.28MB + Moteur InnoDB
       cc_woobe_history_bulk: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_wpmailsmtp_tasks_meta: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_wpmm_subscribers: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
       cc_yoast_indexable: Données : 6.45MB + Index : 1.39MB + Moteur InnoDB
       cc_yoast_indexable_hierarchy: Données : 0.34MB + Index : 0.41MB + Moteur InnoDB
       cc_yoast_migrations: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
       cc_yoast_primary_term: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
       cc_yoast_seo_links: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
   
       ### Post Type Counts ###
   
       acf-field: 3
       acf-field-group: 1
       attachment: 1495
       ct_size_guide: 2
       customize_changeset: 3
       giftcard: 1
       nav_menu_item: 32
       oembed_cache: 2
       page: 11
       portfolio: 6
       product: 282
       product_variation: 3547
       revision: 857
       shop_coupon: 8
       shop_order: 62
       shop_order_refund: 1
       wp_block: 1
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (23) ###
   
       Advanced Custom Fields PRO: par Elliot Condon – 5.9.3
       Extraits de code: par Code Snippets Pro – 2.14.0
       Google Tag Manager for WordPress: par Thomas Geiger – 1.11.6
       Facebook for WooCommerce: par Facebook – 2.2.0
       Site Kit by Google: par Google – 1.23.0
       Jetpack par WordPress.com: par Automattic – 9.2.1
       Éditeur de page: par Michael M - WPBakery.com – 6.5.0
       Loco Translate: par Tim Whitlock – 2.5.0
       Portfolio Post Type: par Devin Price – 1.0.1
       Product Filter for WooCommerce: par XforWooCommerce – 8.0.2
       Printful Integration for WooCommerce: par Printful – 2.1.18
       Slider Revolution: par ThemePunch – 6.3.3
       UpdraftPlus - Sauvegarde/Restauration: par UpdraftPlus.Com
       DavidAnderson – 1.16.43
   
       Product Feed PRO for WooCommerce: par AdTribes.io – 9.5.5
       Variation Swatches for WooCommerce: par Emran Ahmed – 1.1.2
       WooCommerce Admin: par WooCommerce – 1.8.2
       WooCommerce Stripe Gateway: par WooCommerce – 4.7.0
       WooCommerce PDF Invoices & Packing Slips: par Ewout Fernhout – 2.7.3
       WooCommerce Ultimate Gift Card: par MakeWebBetter  – 2.7.8
       WooCommerce: par Automattic – 4.8.0 (une mise à jour de la version 5.0.0 est disponible)
       Yoast SEO: par L’équipe Yoast – 15.5
       WP Mail SMTP: par WPForms – 2.5.1
       WP Maintenance Mode: par Designmodo – 2.3.0
   
       ### Inactive Plugins (1) ###
   
       BEAR - Bulk Editor and Products Manager: par realmag777 – 1.0.7
   
       ### Settings ###
   
       API Enabled: ✔
       Force SSL: ✔
       Currency: EUR (€)
       Currency Position: right
       Thousand Separator: 
       Decimal Separator: ,
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
       wgm_gift_card (wgm_gift_card)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
   
       ### WC Pages ###
   
       Base de la boutique: #710 - /boutique/
       Panier: #5 - /panier/
       Commander: #711 - /checkout/
       Mon compte: #712 - /mon-compte/
       Conditions générales de vente et d’utilisation: #618 - /conditions-generales-de-vente/
   
       ### Theme ###
   
       Name: Kalium
       Version: 3.1.3
       Author URL: https://laborator.co/
       Child Theme: ❌ – Si vous modifiez WooCommerce sur un thème parent que vous n’avez pas construit personnellement
       nous vous recommandons d’utiliser un thème enfant. Voir : Comment créer un thème enfant
   
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: kalium/woocommerce/archive-product.php
       kalium/woocommerce/cart/cart-item-data.php
       kalium/woocommerce/cart/cart-shipping.php
       kalium/woocommerce/cart/cart-totals.php
       kalium/woocommerce/cart/cross-sells.php
       kalium/woocommerce/cart/proceed-to-checkout-button.php
       kalium/woocommerce/checkout/form-checkout.php
       kalium/woocommerce/checkout/form-coupon.php
       kalium/woocommerce/checkout/form-login.php
       kalium/woocommerce/checkout/payment-method.php
       kalium/woocommerce/emails/customer-processing-order.php
       kalium/woocommerce/global/form-login.php
       kalium/woocommerce/loop/orderby.php
       kalium/woocommerce/myaccount/form-edit-account.php
       kalium/woocommerce/myaccount/form-login.php
       kalium/woocommerce/myaccount/form-lost-password.php
       kalium/woocommerce/myaccount/form-reset-password.php
       kalium/woocommerce/myaccount/view-order.php
       kalium/woocommerce/order/form-tracking.php
       kalium/woocommerce/product-searchform.php
       kalium/woocommerce/single-product/rating.php
       kalium/woocommerce/single-product/tabs/tabs.php
   
       ### Action Scheduler ###
   
       Terminé: 98 731
       Oldest: 2021-01-25 14:34:53 +0100
       Newest: 2021-02-25 13:02:46 +0100
   
       Échoué: 27
       Oldest: 2021-01-05 03:25:42 +0100
       Newest: 2021-02-25 02:02:28 +0100
   
       En cours: 1
       Oldest: –
       Newest: –
   
       En attente: 1
       Oldest: 2021-03-01 01:46:31 +0100
       Newest: 2021-03-01 01:46:31 +0100
       ```
   
 *  [crazywickedawesome](https://wordpress.org/support/users/crazywickedawesome/)
 * (@crazywickedawesome)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14105846)
 * Hi!
 * [@joseeantonior](https://wordpress.org/support/users/joseeantonior/) I asked 
   [@amauryt](https://wordpress.org/support/users/amauryt/) and [@maracaipe](https://wordpress.org/support/users/maracaipe/)
   to open their own threads as while the symptoms may be the same the underlying
   root causes may be different. New threads also means that things are more organized
   and multiple threads helps highlight that these symptoms are impacting multiple
   sites.
 * [@amauryt](https://wordpress.org/support/users/amauryt/) [@maracaipe](https://wordpress.org/support/users/maracaipe/)
   thank you both for providing your System Status Reports!
 * [@maracaipe](https://wordpress.org/support/users/maracaipe/) I see that you’re
   currently on an older version of the theme you’re using. Can you please try updating
   then check again?
 * Additionally, as you have quite a few active plugins, can you please try deactivating
   everything except WooCommerce and Facebook for WooCommerce then checking again?
 * [@amauryt](https://wordpress.org/support/users/amauryt/) I see you’re currently
   on an older version of WooCommerce, can you please try updating, then check again?
 * When you say you’re seeing a message about a product not being ready for Instagram
   shopping, can you please share a screenshot of where you’re seeing that message?
   you can use a service such as snipboard.io to share the screenshot here.
 * Since you mentioned some products are not showing the same error, can you link
   to a product with this issue and a product that doesn’t seem to be affected so
   that we can take a look?
 * [@joseeantonior](https://wordpress.org/support/users/joseeantonior/) Could you
   please provide your System Status Report as requested?
 * If you’ve tried conflict testing, will you also please make sure you try resetting
   your Facebook metadata as per this guide: [https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/)
 * Looking forward to hearing from all of you 🙂
 *  [at](https://wordpress.org/support/users/amauryt/)
 * (@amauryt)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14106227)
 * hello [@crazywickedawesome](https://wordpress.org/support/users/crazywickedawesome/)
 * The message is the one that [@joseeantonior](https://wordpress.org/support/users/joseeantonior/)
   linked in his second post !
    [https://snipboard.io/a0xqJg.jpg](https://snipboard.io/a0xqJg.jpg)
   We all are seeing that when we check our product on the facebook catalog.
 * Here is one product not affected:
    [https://www.facebook.com/commerce/products/3514617688655872/?ref=mini_shop_serp&referral_code=mini_shop_page_shop_tab_cta](https://www.facebook.com/commerce/products/3514617688655872/?ref=mini_shop_serp&referral_code=mini_shop_page_shop_tab_cta)
 * And here one that is affected:
    [https://www.facebook.com/commerce/products/4806299666079252/?ref=mini_shop_serp&referral_code=mini_shop_page_shop_tab_cta](https://www.facebook.com/commerce/products/4806299666079252/?ref=mini_shop_serp&referral_code=mini_shop_page_shop_tab_cta)
 * The majority of my products are affected by that. But as said before, what does
   it mean ? Cause we can still tag them in post/stories. So what does mean “not
   ready for instagram shopping”
 * Thanks again for the help.
    Amaury
    -  This reply was modified 5 years, 3 months ago by [at](https://wordpress.org/support/users/amauryt/).
 *  Thread Starter [joseeantonior](https://wordpress.org/support/users/joseeantonior/)
 * (@joseeantonior)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14118208)
 * I’m working with HE to try and resolve this, so I’m going to continue this route
   but would appreciate a resolution on this thread. I’ve spent hours and all I 
   could see were incomplete threads, so let’s keep trying to understand what’s 
   going on here and I will post what I hear back from HE, who has escalated to 
   Facebook Product Support.
 *  [Damianne P (a11n)](https://wordpress.org/support/users/drwpcom/)
 * (@drwpcom)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14126641)
 * Hi [@joseeantonior](https://wordpress.org/support/users/joseeantonior/). For 
   those types of errors, we haven’t found a common cause and that’s why we ask 
   people to contact us to escalate to Facebook. I’m going to go ahead and resolve
   this thread since you are working with us by email, but feel free to add any 
   information that you find out here if you think it may help someone else.
 *  Thread Starter [joseeantonior](https://wordpress.org/support/users/joseeantonior/)
 * (@joseeantonior)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14128460)
 * I’ll go ahead and reopen this since it’s not yet solved. I want to post a resolution
   to this here once I get it from HE. Why keep it to myself, when I can help the
   world? Open source, right? 🙂
 *  [slum64](https://wordpress.org/support/users/slum64/)
 * (@slum64)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14152177)
 * Hello [@joseeantonior](https://wordpress.org/support/users/joseeantonior/),
    
   Just posting my support for you to keep going until you find a solution to this
   issue. I’m sick and tired of massive, monopoly organisations like facebook, google
   etc screwing things up then hiding behind AI or blaming someone else’s plugin,
   programme or whatever for the problem. Keep digging and please don’t give up.
   You’re a top man as far as I’m concerned and you’ve got a lot of support out 
   here!

Viewing 14 replies - 1 through 14 (of 14 total)

The topic ‘Missing or Incorrect Data when syncing’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 14 replies
 * 6 participants
 * Last reply from: [slum64](https://wordpress.org/support/users/slum64/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/missing-or-incorrect-data-when-syncing/#post-14152177)
 * Status: resolved