Title: Missing orders Last modified: August 18, 2023 --- # Missing orders * Resolved [bodzio16](https://wordpress.org/support/users/bodzio16/) * (@bodzio16) * [2 years, 9 months ago](https://wordpress.org/support/topic/missing-orders-14/) * Hello, * A order is miising in dashboard, however it is still in the database. * I went thru simmilar topics, with no result. * A order is from a returning customer thru a payment gateway. I did same order with same parameters and it is shown in the dashboard. Trying to preview the order manually with URL works fine, however it is not on the list. Counter on the tabs shows correct number, however there is one missing on the list. I checked the wp_order_status and it is default, same as in order in database. * My theme is almost up to date, however I face more issues since last woo and WP update – the headers and footers from “Elementor Header And Footer Builder” are not loading and there are none on the list in Dashboard (also the number on the counter is correct) – this I already reported to plugin author. Another issue is that updating the theme to latest version, which has this “mini-cart” updated corrupts the design of the page, however this might be to the child theme/ manual changes issue. * Anyway, there is no logs with fatal errors. * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://www.xxx Site address (URL): https://www.xxx WC Version: 8.0.2 REST API Version: ✔ 8.0.2 WC Blocks Version: ✔ 10.6.5 Action Scheduler Version: ✔ 3.6.1 Log Directory Writable: ✔ WP Version: 6.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: pl_PL External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 128 MB PHP Time Limit: 180 PHP Max Input Vars: 10000 cURL Version: 7.87.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.14-MariaDB-cll-lve Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote 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wp_woobe_history_bulk: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wpforms_payments: Dane: 0.02MB + Indeks: 0.14MB + Silnik InnoDB wp_wpforms_payment_meta: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_wpforms_tasks_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_yoast_indexable: Dane: 0.27MB + Indeks: 0.23MB + Silnik InnoDB wp_yoast_indexable_hierarchy: Dane: 0.05MB + Indeks: 0.05MB + Silnik InnoDB wp_yoast_migrations: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_yoast_primary_term: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_yoast_seo_links: Dane: 0.27MB + Indeks: 0.22MB + Silnik InnoDB ### Post Type Counts ### attachment: 1448 bsf_custom_fonts: 3 cookielawinfo: 6 custom_css: 1 elementor_library: 4 elementor-hf: 14 mc4wp-form: 1 nav_menu_item: 70 olars-breadcrumb: 2 page: 21 polylang_mo: 2 post: 18 product: 149 product_variation: 214 revision: 701 shop_order: 7 wafs: 1 wpcf7_contact_form: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from 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realmag777 – 1.4.0 WooCommerce PayPal Payments: przez WooCommerce – 2.2.0 WooCommerce: przez Automattic – 8.0.2 Yoast SEO: przez Zespół Yoast – 20.13 WPForms Lite: przez WPForms – 1.8.3.1 ### Inactive Plugins (6) ### Imagify: przez Imagify – Optimize Images & Convert WebP – 2.1.1 WooCommerce Advanced Free Shipping: przez Jeroen Sormani – 1.1.6 WooCommerce Product Variations Swatches Premium: przez VillaTheme – 1.0.10 WPC Smart Compare for WooCommerce: przez WPClever – 6.1.1 WPC Smart Wishlist for WooCommerce: przez WPClever – 4.7.2 ### Settings ### API Enabled: – Force SSL: – Currency: PLN (zł) Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Strona sklepu: #9 - / Koszyk: #10 - /koszyk/ Zamówienie: #11 - /zamowienie/ Moje konto: #12 - /moje-konto/ Regulamin: #5710 - /regulamin-sklepu/ ### Theme ### Name: Olars Child Version: 1.0.2.1649693643 Author URL: https://themelexus.com/ Child Theme: ✔ Parent Theme Name: Olars Parent Theme Version: 1.0.7 Parent Theme Author URL: https://themelexus.com/ WooCommerce Support: ✔ ### Templates ### Overrides: olars-child/woocommerce/archive-product.php olars/woocommerce/cart/mini-cart.php wersja 7.8.0 jest nieaktualna. Bazowa wersja to 7.9.0 olars/woocommerce/checkout/form-checkout.php olars/woocommerce/content-single-product.php olars/woocommerce/content-widget-product.php olars/woocommerce/content-widget-reviews.php olars/woocommerce/loop/loop-start.php olars/woocommerce/myaccount/form-login.php olars/woocommerce/order/form-tracking.php olars/woocommerce/product-searchform.php olars-child/woocommerce/single-product/price.php olars/woocommerce/single-product/product-image.php olars/woocommerce/single-product/tabs/tabs.php Outdated Templates: ❌ Dowiedz się jak zaktualizować ### WC Pages Translations ### Strona sklepu: ✔ Koszyk: ❌ Brakujące tłumaczenie: English Zamówienie: ❌ Brakujące tłumaczenie: English Moje konto: ❌ Brakujące tłumaczenie: English ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: PL WooCommerce currency supported: ✔ Advanced Card Processing available in country: – Pay Later messaging available in country: – Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-08-18 16:17:22 +02:00 Options: ✔ Notes: 14 Onboarding: completed ### Action Scheduler ### Zakończ: 1 050 Oldest: 2023-07-18 12:13:57 +0200 Newest: 2023-08-18 11:18:16 +0200 Niepowodzenie: 99 Oldest: 2022-09-30 13:40:26 +0200 Newest: 2023-08-12 10:51:56 +0200 Oczekujące: 4 Oldest: 2023-08-18 11:53:13 +0200 Newest: 2023-08-18 14:46:39 +0200 ### Status report information ### Generated at: 2023-08-18 11:24:25 +02:00 ` ``` Viewing 1 replies (of 1 total) * Plugin Support [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * (@grigaswp) * [2 years, 9 months ago](https://wordpress.org/support/topic/missing-orders-14/#post-16991710) * Hi there, * Thank you for reaching out, and I’m sorry to hear about an order that is missing from the orders list in wp-admin! * As a first step, can you please confirm if this order was placed using the PayPal Payments extension? If yes – please [open a new ticket on WooCommerce.com](https://woocommerce.com/my-account/create-a-ticket/) and select PayPal Payments from the dropdown – that way, the ticket will be forwarded to the support team of this extension. Please also include a link to this forum thread. * I have a feeling that this could be a result of some sort of a compatibility issue with the Polylang plugins you’re using on the site. * > the headers and footers from “Elementor Header And Footer Builder” are not > loading and there are none on the list in Dashboard (also the number on the > counter is correct)  * > Another issue is that updating the theme to latest version, which has this “ > mini-cart” updated corrupts the design of the page, however this might be to > the child theme / manual changes issue. * Since this is not something that can be reproduced with a default theme like [Storefront](https://wordpress.org/themes/storefront/), and here in this forum we don’t handle support of Elementor or your theme – we’ll have to ask you to reach out to support teams at Elementor and your theme. * I hope this helps! Viewing 1 replies (of 1 total) The topic ‘Missing orders’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 1 reply * 2 participants * Last reply from: [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/missing-orders-14/#post-16991710) * Status: resolved