Title: Missing Orders
Last modified: July 3, 2025

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# Missing Orders

 *  Resolved [mimconline](https://wordpress.org/support/users/mimconline/)
 * (@mimconline)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/missing-orders-17/)
 * We are having a problem with missing orders on the back end of WooComerce.
 * An order received on 6/24 (order# 6584) was there last week but now it is not
   showing show in the back end under orders. Also, the last order number it shows
   is 6567? So that means 17 orders have just disappeared. 
   Can anyone help me understand
   what would cause this to happen?
 * Thank you in advance.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/missing-orders-17/#post-18538967)
 * Hi there!
   Thank you for the details, and you’re right to be concerned — disappearing
   orders definitely isn’t expected behavior.
 * To assist you further , could you pleae check if the orders may have been accidentally
   moved to Trash. If you see a “Trash” link at the top of the orders screen, click
   it and check if any of the missing orders are listed there.
 * Also, I’d like to understand your site properly. Please share with us the necessary
   information below for us to investigate the issue further:
    - **System Status Report** which you can find via WooCommerce > Status
    - **Fatal error logs** (if any) under WooCommerce > Status > Logs.
 * Please use [https://pastebin.com/](https://pastebin.com/) or [https://gist.github.com/](https://gist.github.com/)
   and share a link to that paste in reply here. Once we have more information, 
   we’ll be able to assist you further.
 *  Plugin Support [Feten L. a11n](https://wordpress.org/support/users/fetenlakhal/)
 * (@fetenlakhal)
 * [11 months ago](https://wordpress.org/support/topic/missing-orders-17/#post-18551045)
 * Hi there,
 * Just checking in! Since it’s been a while, I’ll go ahead and close this out —
   but feel free to reach out whenever you’re ready.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Missing Orders’ is closed to new replies.

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 * 3 replies
 * 4 participants
 * Last reply from: [Feten L. a11n](https://wordpress.org/support/users/fetenlakhal/)
 * Last activity: [11 months ago](https://wordpress.org/support/topic/missing-orders-17/#post-18551045)
 * Status: resolved