Title: Missing orders
Last modified: August 17, 2021

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# Missing orders

 *  Resolved [manhjk](https://wordpress.org/support/users/manhjk/)
 * (@manhjk)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/missing-orders-9/)
 * Hello,
 * I have an issue with missing orders.
 * Customer create a new order successfully and I have received an email about new
   order. But this order is not visible on orders list in Woocommerce admin page.
   When I try to change order id manually in web adress (post.php?post=[ORDER_ID]&
   action=edit), I receive different “object”, i.e. generated coupon, old order 
   with the same id etc…
    This is not fully reproducible – the most orders have 
   valid order id, but I have a few “missing orders”/”orders with invalid order 
   id in the last couple days.
 * How to fix my issue?
    How to recover missing orders? How to recover orders with
   duplicated order id?
 * Maybe using “Order number custom prefix” or different “Order numbers counter”
   can help?
 * I will be grateful for your help.
 * Regards,
    Lukasz
 * Plugin configuration:
    Version: 1.3.3 Order numbers counter: Sequential Sequential:
   Reset counter Enable order tracking by custom number: Enabled

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [tychesoftwares](https://wordpress.org/support/users/tychesoftwares/)
 * (@tychesoftwares)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/missing-orders-9/#post-14784406)
 * Hi [@manhjk](https://wordpress.org/support/users/manhjk/),
 * Did you check whether the order reappears when our plugin is deactivated? – I
   just want to be sure here that the issue is with our plugin only.
 * Would you please share with us the screenshot of the email you have received 
   and the orders list page to see if there is a sequence in the orders which are
   getting missed?
 *  Thread Starter [manhjk](https://wordpress.org/support/users/manhjk/)
 * (@manhjk)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/missing-orders-9/#post-14786904)
 * Hi,
 * Thanks for your replay.
 * I already know this issue reason. I created a clone of my site for testing purposes
   on another address, but I forgot disable Google indexing and our customers put
   couple of orders on this copied site. This was the reason of “missing ” orders
   on the original site.
    So, it was not related with your plugin. You can close
   or even delete this topic in order to do not scare other users 😉
 * Regards,
    Lukasz
 *  Plugin Author [tychesoftwares](https://wordpress.org/support/users/tychesoftwares/)
 * (@tychesoftwares)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/missing-orders-9/#post-14795519)
 * Hi Lukasz,
 * Glad to know that you could find out the reason. This would be helpful if any
   other client do the same mistake on their site.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Missing orders’ is closed to new replies.

 * ![](https://ps.w.org/custom-order-numbers-for-woocommerce/assets/icon-256x256.
   jpg?rev=2825614)
 * [Custom Order Numbers for WooCommerce](https://wordpress.org/plugins/custom-order-numbers-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/custom-order-numbers-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/custom-order-numbers-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/custom-order-numbers-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/custom-order-numbers-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/custom-order-numbers-for-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [tychesoftwares](https://wordpress.org/support/users/tychesoftwares/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/missing-orders-9/#post-14795519)
 * Status: resolved