Title: Missing orders after disabling / reactivating plugins
Last modified: May 7, 2021

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# Missing orders after disabling / reactivating plugins

 *  Resolved [nicholasfia](https://wordpress.org/support/users/nicholasfia/)
 * (@nicholasfia)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/missing-orders-after-disabling-reactivating-plugins/)
 * Hi all.
 * Backstory: Woocommerce site crashed after activating a plugin. We then went through
   the troubleshooting process with the client’s host (Godaddy) after struggling
   to run it through cpanel/phpmyadmin, and they deactivated all plugins to allow
   the site to run again.
 * Once I was able to login to the admin, I then reactivated the plugins. All seemed
   okay, but I noticed the most recent orders were from January 2021. We do multiple
   orders per day, so there is something definitely off.
 * We did not restore a backup, so that’s not the issue.
 * Any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/)
 * (@fernashes)
 * Automattic Happiness Engineer
 * [5 years, 1 month ago](https://wordpress.org/support/topic/missing-orders-after-disabling-reactivating-plugins/#post-14414467)
 * Hey there,
 * Okay, so you’re missing all orders since January 2021 – it sounds like somewhere
   in the testing, the orders were removed. WooCommerce doesn’t have an option to
   do this, so something may have gone wrong with the database, the plugins in use,
   etc.
 * The best thing to do is to restore a recent backup that includes the missing 
   orders.
 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [5 years ago](https://wordpress.org/support/topic/missing-orders-after-disabling-reactivating-plugins/#post-14447408)
 * Hi [@nicholasfia](https://wordpress.org/support/users/nicholasfia/),
 * This thread has been inactive for a bit, so I’m going to mark it as Resolved 
   for the overall health of the forums. Hopefully, you were able to proceed as 
   advised above.
 * Please feel free to open a new thread if you have any further questions.
 * Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Missing orders after disabling / reactivating plugins’ is closed to new
replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/missing-orders-after-disabling-reactivating-plugins/#post-14447408)
 * Status: resolved