Title: Missing Orders and Multiple
Last modified: July 30, 2021

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# Missing Orders and Multiple

 *  [kevinfleming](https://wordpress.org/support/users/kevinfleming/)
 * (@kevinfleming)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/missing-orders-and-multiple/)
 * We are running into an issue with about 66% of transactions not being passed 
   into analytics after updating to GTM4WP. It also appears that on the checkout
   page, after verifying your age to purchase, the plugin is deploying the same 
   GTM container a second time. This occurs with a popup in the shopping cart for
   age verification. I assume that these two things are related.
 * I am also seeing an additional global site tag that I’m not familiar with detected
   on the checkout page.
 * Do you know if this is a conflict with GTM4WP or with the age verification plugin,
   agechecker.net?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-orders-and-multiple%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Thomas Geiger](https://wordpress.org/support/users/duracelltomi/)
 * (@duracelltomi)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/missing-orders-and-multiple/#post-14719659)
 * Hi,
 * I checked your site but I haven’t seen any age verification.
    I also do not see
   that your GTM container is loading multiple times.
 * I was not able to place an order because I would need to pay with my bank card.
   
   Question is what payment gateway you are using, is there any in-between page 
   showing before the order received page is loaded and whether there is any customization
   on the order received page.
 * What you could easily check in GA: in the behavior reports, how many pageviews
   do you see for the order received page? If you see about the same number as your
   transaction that means that GA is not tracking properly at all (perhaps people
   exit your site after the payment but before returning to your order received 
   page)
 * If you see many order received page views but a few transaction, something prevents
   ecommerce tracking to happen.
 * Do you have a public test site where you can activate cash on delivery to that
   I can go though the whole process?
 *  Thread Starter [kevinfleming](https://wordpress.org/support/users/kevinfleming/)
 * (@kevinfleming)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/missing-orders-and-multiple/#post-14720349)
 * HI Thomas, thank you for the response.
 * We don’t have a test site for this unfortunately. Let me see what I can do in
   regards to putting a staging site into test mode.
 * I should have been more clear, the age verification occurs on the payment submission
   at the last stage of the checkout. If you check that page and go through the 
   checkout you will be able to see the issue of the GTM snippet deploying twice.
 * If this doesn’t work for you, I will look into getting a set up that will work
   for test orders.
 * thanks,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Missing Orders and Multiple’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [kevinfleming](https://wordpress.org/support/users/kevinfleming/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/missing-orders-and-multiple/#post-14720349)
 * Status: not resolved