Title: Missing Payment Information
Last modified: July 28, 2022

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# Missing Payment Information

 *  Resolved [Sajidul Islam](https://wordpress.org/support/users/sajidulislam0/)
 * (@sajidulislam0)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/missing-payment-information/)
 * Hi,
 * I’ve created a custom payment method and it’s working as expected. But, the only
   issue is I’m getting the notification email with missing information. I’m only
   getting the donation amount and the other information’s are missing. What could
   be the possible issues.
 * I’ve already ran an updater and there are no caching plugin installed. Default
   payment methods are just works fine.
 * [https://prnt.sc/zgcn8g8tRUt7](https://prnt.sc/zgcn8g8tRUt7)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/)
 * (@mrdaro)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/missing-payment-information/#post-15898003)
 * Hi [@sajidulislam0](https://wordpress.org/support/users/sajidulislam0/),
 * We can’t help much in terms of issues with custom code.
    What you need to check
   if the donation metadata has that information mapped to the correct metakeys:
   [https://screencast-o-matic.com/i/c3jjocVZdQq](https://screencast-o-matic.com/i/c3jjocVZdQq)
 *  Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/)
 * (@mrdaro)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/missing-payment-information/#post-15902538)
 * Hi there,
 * Just checking in on this issue. Do you still need assistance here?
 * If you still need help, reply and we’ll make sure everything is handled.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Missing Payment Information’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Rick Alday](https://wordpress.org/support/users/mrdaro/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/missing-payment-information/#post-15902538)
 * Status: resolved