Title: Missing plugin files after update
Last modified: October 31, 2016

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# Missing plugin files after update

 *  Resolved [patrickhoran](https://wordpress.org/support/users/patrickhoran/)
 * (@patrickhoran)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/missing-plugin-files-after-update/)
 * Recently updated wp-e-commerce plugin to 3.11.3. Noticed after the update that
   the “Add To Cart” button on my products does not display an image anymore. See
   [http://www.event1software.com/product/liberty-reports/purchase/sql/](http://www.event1software.com/product/liberty-reports/purchase/sql/)
   for an example. When I inspect the resulting html I noticed that the path below
   is referenced for the image file.
 * [http://www.event1software.com/wp-content/plugins/wp-e-commerce/themes/iShop/images/buy_button.gif](http://www.event1software.com/wp-content/plugins/wp-e-commerce/themes/iShop/images/buy_button.gif)
 * Unfortunately, when I try to check this directory in my plugin directory, it 
   no longer exists.
 * Should I try re-installing the plugin? I’ve tried copying theme files and I’ve
   tried clearing theme cache. I don’t think it is a theme error though since the
   directory doesn’t exist.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Mihai Joldis](https://wordpress.org/support/users/misulicus/)
 * (@misulicus)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/missing-plugin-files-after-update/#post-8387812)
 * Looking at the links you posted it looks like your theme was built based on an
   old WP eCommerce version. I believe version 3.7 or lower which is really outdated
   now.
 * What you should check firs is in the Store -> Presentation page look on the right
   side where the theme files are displayed.
    If you see file names that don’t start
   with wpsc- (16 files in total) then your theme is still loading the old WP eCommerce
   theme files.
 * A quick fix would be to remove those but be aware that it “might” break some 
   of the styling of the website so you will have to fix it afterwards
 * You can look under wp-content/uploads/wpsc/theme (or themes/) i believe and if
   you have that folder then just rename it to something like theme-OLD then do 
   a theme cache flush from the Presentation page and it should load the latest 
   files.
 *  [Mihai Joldis](https://wordpress.org/support/users/misulicus/)
 * (@misulicus)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/missing-plugin-files-after-update/#post-8387825)
 * Just checked the source code of your page and my above reply is correct.
    It 
   appears your theme is loading files from here wp-content/uploads/wpsc/themes/
   iShop/ Just go there and rename the /themes/ directory then refresh the theme
   cache. You will have to make adjustments afterwards.
 * Also if in the Presentation page you have files with the checkbox checked you
   should remove those files from your active theme or move them to a different 
   directory.
 *  Thread Starter [patrickhoran](https://wordpress.org/support/users/patrickhoran/)
 * (@patrickhoran)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/missing-plugin-files-after-update/#post-8387922)
 * That worked perfectly. Thanks for the assist!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Missing plugin files after update’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-e-commerce_ebebeb.svg)
 * [WP eCommerce](https://wordpress.org/plugins/wp-e-commerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-e-commerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-e-commerce/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-e-commerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-e-commerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-e-commerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [patrickhoran](https://wordpress.org/support/users/patrickhoran/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/missing-plugin-files-after-update/#post-8387922)
 * Status: resolved