Title: missing profile fields
Last modified: August 22, 2016

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# missing profile fields

 *  Resolved [DBaker12](https://wordpress.org/support/users/dbaker12/)
 * (@dbaker12)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/missing-profile-fields/)
 * What would make only the first profile field visible?
 * Scenario: I have created a somewhat intricate profile for potential members to
   update. It works perfectly until the “update profile” button is clicked and a
   user goes back to his profile page. On the profile page only the first profile
   field of three components displays.
 * Thanks in advance for your time and attention.
 * [https://wordpress.org/plugins/ultimate-member/](https://wordpress.org/plugins/ultimate-member/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Ultimate Member](https://wordpress.org/support/users/ultimatemember/)
 * (@ultimatemember)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/missing-profile-fields/#post-5741822)
 * Hi there,
 * Thanks for getting in touch. This could possibly be a conflict with your theme
   or another plugin. Can you please switch to the default WP theme and see if it
   fixes the issue. If the issue still exists then disable all other plugins. If
   issue goes away after disabling other plugins then it will be a plugin conflict.
   If it is a plugin conflict you will need to activate each plugin one by one until
   you find the conflicting plugin.
 * I would suggest you join our [community forum](https://ultimatemember.com/forums/)
   incase we need to get some login credentials to have a look at what is going 
   on.
 * Thanks
 *  Thread Starter [DBaker12](https://wordpress.org/support/users/dbaker12/)
 * (@dbaker12)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/missing-profile-fields/#post-5741835)
 * Hello-
 * Thank you very much for your fast response. I now believe the problem is that
   the information entered by a user while on the “update profile” page is not being
   stored. I have switched to the 2015 default theme and disabled all other plugins.
 * After navigating away from the “update profile” page to the “profile” page, nothing
   is changed. And when a user returns to the “update profile” page, none of the
   previously submitted data or files is there.
 * Thank you in advance for your continued help and patience.
 * Best.
 *  Plugin Author [Ultimate Member](https://wordpress.org/support/users/ultimatemember/)
 * (@ultimatemember)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/missing-profile-fields/#post-5741842)
 * Can I ask you to visit our site at the link above and create a private reply 
   with temporary admin details + ftp details so I can have a look at your site 
   please.
 *  Thread Starter [DBaker12](https://wordpress.org/support/users/dbaker12/)
 * (@dbaker12)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/missing-profile-fields/#post-5741856)
 * I have joined your site. How do I create a private reply through your site?
 *  Plugin Author [Ultimate Member](https://wordpress.org/support/users/ultimatemember/)
 * (@ultimatemember)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/missing-profile-fields/#post-5741859)
 * Please create a new topic, in our forum. Then add the credentials WP-admin , 
   FTP in a private reply (you’ll see an option when doing a reply)
 *  Thread Starter [DBaker12](https://wordpress.org/support/users/dbaker12/)
 * (@dbaker12)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/missing-profile-fields/#post-5741870)
 * Thank you. I have created a topic and will wait for you to reply so that i may
   reply privately? I have to be out of the office for a while, so I understand 
   if this cannot get resolved today.
 * Thank you again for all of your help.
 *  Plugin Author [Ultimate Member](https://wordpress.org/support/users/ultimatemember/)
 * (@ultimatemember)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/missing-profile-fields/#post-5741885)
 * You’re welcome! We’ll check your topic now.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘missing profile fields’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

## Tags

 * [missing fields](https://wordpress.org/support/topic-tag/missing-fields/)

 * 7 replies
 * 2 participants
 * Last reply from: [Ultimate Member](https://wordpress.org/support/users/ultimatemember/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/missing-profile-fields/#post-5741885)
 * Status: resolved