Title: Missing Registered Date Last modified: June 25, 2022 --- # Missing Registered Date * Resolved [demomann](https://wordpress.org/support/users/demomann/) * (@demomann) * [3 years, 11 months ago](https://wordpress.org/support/topic/missing-registered-date/) * Hi! I see that some customers are missing the registration date. This causes me some problems. Why does this happen, what does it depend on? Thanks Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * (@tamirat22) * [3 years, 11 months ago](https://wordpress.org/support/topic/missing-registered-date/#post-15769738) * Hello [@demomann](https://wordpress.org/support/users/demomann/)! * Thanks for reaching out! * > I see that some customers are missing the registration date. This causes me > some problems. Why does this happen, what does it depend on? * Could you please tell us if you have a third-party user management plugin installed? * If you are not sure, please give us more insight by sharing a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * We will be waiting for your reply! * Thread Starter [demomann](https://wordpress.org/support/users/demomann/) * (@demomann) * [3 years, 11 months ago](https://wordpress.org/support/topic/missing-registered-date/#post-15769788) * ``` ### WordPress Environment ### WordPress address (URL): https://staging00.miaboutiqueshop.com Site address (URL): https://staging00.miaboutiqueshop.com WC Version: 6.6.1 REST API Version: ✔ 6.6.1 WC Blocks Version: ✔ 7.6.2 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.33 PHP Post Max Size: 100 MB PHP Time Limit: 18000 PHP Max Input Vars: 50000 cURL Version: 7.61.1 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.32-MariaDB-log Max 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0.00MB + Motor InnoDB wp_yith_wcwl: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_yith_wcwl_lists: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB ### Post Type Counts ### _op_receipt: 3 _op_register: 5 _op_warehouse: 1 attachment: 6466 nav_menu_item: 35 op_transaction: 2104 op_z_report: 277 page: 42 post: 11 product: 500 product_variation: 1672 revision: 386 shop_coupon: 1041 shop_order: 6987 shop_order_refund: 295 ucfml_coupons: 1 vc_settings_preset: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (33) ### ActiveCampaign for WooCommerce: por ActiveCampaign – 1.6.11 ActiveCampaign: por ActiveCampaign – 8.1.9 Advanced Custom Fields PRO: por Elliot Condon – 5.8.2 Akismet Anti-Spam: por Automattic – 4.1.12 Bizum WooCommerce: por Bizum – 3.0.3 Editor clásico: por Colaboradores de WordPress – 1.6.2 Code Snippets: por Code Snippets Pro – 3.1.1 Cookie Notice & Compliance for GDPR / CCPA: por Hu-manity.co – 2.3.0 WooCommerce Coupon Generator: por Jeroen Sormani – 1.2.0 EAN for WooCommerce Pro: por WPFactory – 3.9.0 Envato Market: por Envato – 2.0.6 Site Kit by Google: por Google – 1.45.0 Insert Headers and Footers: por WPBeginner – 1.6.0 Jetpack: por Automattic – 10.1 WPBakery Page Builder: por Michael M - WPBakery.com – 6.0.5 Loco Translate: por Tim Whitlock – 2.5.3 Redsys InSite para WooCoomerce: por Redsys – 4.2.1 Slider Revolution: por ThemePunch – 6.0.5 Temporary Login Without Password: por StoreApps – 1.7.2 User Role Editor: por Vladimir Garagulya – 4.60.2 WordPress Users & WooCommerce Customers Import Export(BASIC): por WebToffee – 2.2.4 WC - APG Campo NIF/CIF/NIE: por Art Project Group – 1.6 Woo Discount Rules PRO 2.0: por Flycart – 2.4.2 Woo Discount Rules: por Flycart – 2.4.2 WooCommerce Conversion Tracking: por weDevs – 2.0.10 WooCommerce Stripe Gateway: por WooCommerce – 6.4.1 Woocommerce OpenPos: por anhvnit@gmail.com – 5.6.6 WooCommerce PayPal Payments: por WooCommerce – 1.8.1 WooCommerce PDF Invoices & Packing Slips: por WP Overnight – 2.16.0 WooCommerce Product Stock Alert: por WC Marketplace – 1.7.3 WooCommerce Shipping & Tax: por WooCommerce – 1.26.1 WooCommerce: por Automattic – 6.6.1 WP Stagecoach: por WP Stagecoach – 1.4.29 ### Inactive Plugins (5) ### Enable jQuery Migrate Helper: por The WordPress Team – 1.3.0 SiteGround Optimizer: por SiteGround – 6.0.3 WooCommerce Admin: por WooCommerce – 3.3.2 WooCommerce PayPal Checkout Gateway: por WooCommerce – 2.1.3 YITH WooCommerce Wishlist: por YITH – 3.1.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Base de la tienda: #6 - /ropa/ Carrito: #2325 - /cart/ Finalizar compra: #8 - /checkout/ Mi cuenta: #9 - /mi-cuenta/ Términos y condiciones: #242 - /terminos-y-condiciones/ ### Theme ### Name: Oxygen Version: 5.2.6 Author URL: https://laborator.co/ Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo WooCommerce Support: ✔ ### Templates ### Overrides: oxygen/woocommerce/archive-product.php oxygen/woocommerce/cart/cart-shipping.php oxygen/woocommerce/cart/cart-totals.php La version 3.0.0 de oxygen/woocommerce/cart/cross-sells.php está obsoleta. La versión del núcleo es la 4.4.0 oxygen/woocommerce/checkout/form-coupon.php La version 3.4.0 de oxygen/woocommerce/checkout/form-login.php está obsoleta. La versión del núcleo es la 3.8.0 La version 3.4.0 de oxygen/woocommerce/checkout/form-pay.php está obsoleta. La versión del núcleo es la 5.2.0 oxygen/woocommerce/checkout/payment-method.php oxygen/woocommerce/content-widget-product.php oxygen/woocommerce/global/breadcrumb.php oxygen/woocommerce/loop/no-products-found.php oxygen/woocommerce/loop/orderby.php oxygen/woocommerce/myaccount/my-account.php oxygen/woocommerce/myaccount/view-order.php oxygen/woocommerce/single-product/share.php oxygen/woocommerce/single-product/title.php Outdated Templates: ❌ Aprende cómo actualizar ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: ES WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ✔ ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-06-26 07:32:58 +02:00 Options: ✔ Notes: 89 Onboarding: completed ### Action Scheduler ### Completo: 11.859 Oldest: 2022-05-25 18:26:15 +0200 Newest: 2022-06-25 10:27:31 +0200 Fallida: 2 Oldest: 2020-04-05 09:32:41 +0200 Newest: 2021-09-20 18:07:10 +0200 Pendiente: 3 Oldest: 2022-06-25 13:01:17 +0200 Newest: 2022-06-25 13:36:04 +0200 ### Status report information ### Generated at: 2022-06-25 12:41:07 +02:00 ``` * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 11 months ago](https://wordpress.org/support/topic/missing-registered-date/#post-15769898) * Hi [@demomann](https://wordpress.org/support/users/demomann/) * Thanks for sharing the System Status Report. * > some customers are missing the registration date … Why does this happen, what > does it depend on? * For proper functioning of the website it is essential to make sure that your hosting environment setup meets the **WooCommerce Server Recommendations**: [https://woocommerce.com/document/server-requirements/](https://woocommerce.com/document/server-requirements/). I noticed that the following things need corrected. * `PHP Version: 7.3.33` * As per our [server recommendations](https://wordpress.org/about/requirements/), WooCommerce requires PHP 7.4 and above to run smoothly. You may want to upgrade your PHP to meet our [server requirements](https://woocommerce.com/document/server-requirements/). To update the PHP version please refer to: [https://woocommerce.com/document/update-php-wordpress/#section-10](https://woocommerce.com/document/update-php-wordpress/#section-10) * `Outdated Templates X` * Your Oxygen theme overrides many WooCommerce templates and some overrides are outdated. Please refer to our documentation on how to update outdated templates: [https://woocommerce.com/document/fix-outdated-templates-woocommerce/](https://woocommerce.com/document/fix-outdated-templates-woocommerce/) * `Pendiente: 3` * You can run the pending actions manually by going to **WooCommerce > Status > Scheduled actions > Pending**. Please allow some time that it would need to be completed. You can also use a plugin like **WP Crontrol** to help you manage pending actions: [https://wordpress.org/plugins/wp-crontrol/](https://wordpress.org/plugins/wp-crontrol/) * After completing these steps if you still find the problem persisting, could you please navigate to **WooCommerce > Status > Logs** and from the dropdown on the right side, please see if there are any logs starting with the words ` fatal-error`? Please let us know what you find. * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 11 months ago](https://wordpress.org/support/topic/missing-registered-date/#post-15790632) * We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Missing Registered Date’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 3 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/missing-registered-date/#post-15790632) * Status: resolved