Dear mrb9999,
Thank you for contacting us,
Please, be kindly informed that the added images can be removed from here:
http://prntscr.com/ftqn6f
In the case, if you do not see the highlighted button, please, provide us with a screenshot of your admin page.
We will be happy to check everything and assist.
Regards,
Hi,
Thanks for the quick response. Attached is a screen shot showing the error:
https://prnt.sc/fu36ib , the ‘Remove image’ button does not appear against each image entry (should be bottom right as per your link and your instruction videos).
Can you confirm what you mean by “screen shot of your admin page”? There are no configurable parameters via the Huge-IT plugin as it’s the free version I’m evaluating; if you need to see other admin settings please let me know which screenshot you’re after.
For your info if I check the page source with the gallery page open I can see that there is the declaration for the remove image button but it does not show (https://prnt.sc/fu3631).
Thanks in advance for any assistance.
Best Regards,
Mr_B
Dear mrb9999,
Thank you very much for provided screenshots. You have already sent the screenshot of your admin page, it is the first one 🙂 (the dashboard, where you are creating your galleries).
Please be kindly informed that this issue is site specific and it needs deeper investigation. We will be thankful if you drop a message to our email address using Contact us page so that we could help you to resolve this issue quickly.
Please do not forget to include the link to this support forum in your email.
We will wait for it.
Thanks
Dear mrb9999,
It has been one week that we have got no reply from you.
If you issue is still actual, then please, contact us and we will try to resolve it within a short period of time.
Feel free to reply at any time with more information on this issue or un-resolve the topic if you do return to the ticket with a reply.
Thanks in advance
Hi, Sorry for the delay in responding, will send details via your Contact page this evening.
Best Regards,
Mr_B
Issue resolved by Huge-IT support (theme conflict in back end); thanks for your help.
Mr B
Dear mrb9999,
We are always ready and happy to assist 🙂
Let us know if you have other questions.
Hope for the further cooperation.
Wish you all the best!
