Title: Missing Stats
Last modified: January 20, 2021

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# Missing Stats

 *  Resolved [giampia](https://wordpress.org/support/users/giampia/)
 * (@giampia)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-6/)
 * Hi,
    for a couple of days the statistics from my site and also from [http://www.artsinrome.com](https://www.artsinrome.com)
   are no longer counted. Please, is this a problem you can solve or do I need to
   change any settings? Thanks for the support
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-stats-6%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Jen H. (a11n)](https://wordpress.org/support/users/jennywp/)
 * (@jennywp)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-6/#post-13935327)
 * Hi [@giampia](https://wordpress.org/support/users/giampia/),
 * I see the gap in your stats recently, but it looks like your site is connected
   to Jetpack properly now. Note the `Everything looks great!` message in the Jetpack
   connection debugger for your site:
 * [https://jptools.wordpress.com/debug/?url=https://www.giampieroabate.it/](https://jptools.wordpress.com/debug/?url=https://www.giampieroabate.it/)
 * It may have been a temporary disconnection from Jetpack that caused this, as 
   Jetpack has to be properly connected in order to aggregate stats data. You might
   consider reaching out to your web host and have them whitelist our IP ranges.
   If you’ve installed any security services or plugins, you may need to whitelist
   the ranges there too. You can find the full list of our IPs here:
 * [https://jetpack.com/ips-v4.txt](https://jetpack.com/ips-v4.txt)
 * Does this help?
 *  Thread Starter [giampia](https://wordpress.org/support/users/giampia/)
 * (@giampia)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-6/#post-13949610)
 * Thank you Jen,
    I took some days to reply, because I’ve opened an other ticket
   on the Theme assistance. Finally I’ve found the problem that is in “Themify Ultra”
   template, in the last update something doesn’t work in communication with Jetpack
   Stats. Who needs more info, maybe having the same problem, can follow the threads
   here: [https://themify.me/forum/topic/anything-in-the-new-update-that-would-impact-jetpack#post-797383](https://themify.me/forum/topic/anything-in-the-new-update-that-would-impact-jetpack#post-797383)
 * Many thanks for your help! 😉

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Missing Stats’ is closed to new replies.

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## Tags

 * [Statistic](https://wordpress.org/support/topic-tag/statistic/)
 * [Stats](https://wordpress.org/support/topic-tag/stats/)

 * 2 replies
 * 2 participants
 * Last reply from: [giampia](https://wordpress.org/support/users/giampia/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/missing-stats-6/#post-13949610)
 * Status: resolved