Title: Missing stats data
Last modified: May 10, 2019

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# Missing stats data

 *  Resolved [Sasha Endoh](https://wordpress.org/support/users/sashaendoh/)
 * (@sashaendoh)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-stats-data/)
 * Hi all,
 * We’ve got a pesky little issue. I setup a staging version of a live site this
   morning and Jetpack decided that it would, in fact, count the staging site as
   the live site and put the live site in safe mode. Now that I’ve told staging 
   that it’s staging ( define( ‘JETPACK_STAGING_MODE’, true ); ) and reconnected
   our live site – we don’t have any historical stats! Is there any way to look 
   for that data and connect it back? Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-stats-data%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Velda](https://wordpress.org/support/users/supernovia/)
 * (@supernovia)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-stats-data/#post-11521531)
 * Hi [@sashaendoh](https://wordpress.org/support/users/sashaendoh/), sorry we missed
   this earlier. We’re working to fix that now and will update you soon.
 *  Plugin Support [Velda](https://wordpress.org/support/users/supernovia/)
 * (@supernovia)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-stats-data/#post-11521538)
 * You’re correct; the issue was the old URL. I have fixed the issue, and you should
   be able to get your Stats and Subscribers back by going to the Jetpack menu in
   your dashboard, and disconnecting / reconnecting to WordPress.com.
 * Let us know if you need more help!
 *  Thread Starter [Sasha Endoh](https://wordpress.org/support/users/sashaendoh/)
 * (@sashaendoh)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-stats-data/#post-11526052)
 * Hi [@supernovia](https://wordpress.org/support/users/supernovia/),
 * Thanks so much for following up on this. I went in and disconnected but when 
   I try to connect I see an error message that says “Error Details: Unable to insert
   blog. Please try again or contact support.” so I’m unable to reconnect. Could
   you advise about the best solution? Thanks!
 *  Plugin Support [Velda](https://wordpress.org/support/users/supernovia/)
 * (@supernovia)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-stats-data/#post-11526810)
 * [@sashaendoh](https://wordpress.org/support/users/sashaendoh/) on our end we 
   see the site url and home url are set to a staging site. Can you complete each
   of these steps?
 * – Verify that the siteurl and home url are correct under Settings > General in
   wp-admin
 * – If they are correct, go to Plugins and, from that menu, deactivate and uninstall
   Jetpack. That will remove its local settings completely. Then you can reinstall
   and reconnect; hopefully the conflicting setting will be gone. If not, please
   update us here.
 *  Thread Starter [Sasha Endoh](https://wordpress.org/support/users/sashaendoh/)
 * (@sashaendoh)
 * [7 years ago](https://wordpress.org/support/topic/missing-stats-data/#post-11539264)
 * Hi [@supernovia](https://wordpress.org/support/users/supernovia/),
    Thanks so
   much for your patience with this – we were able to get everything back to normal
   following your advice.
 *  Plugin Support [Velda](https://wordpress.org/support/users/supernovia/)
 * (@supernovia)
 * [7 years ago](https://wordpress.org/support/topic/missing-stats-data/#post-11539888)
 * Ah, thanks for following up… we’re glad to hear that! Enjoy your weekend.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Missing stats data’ is closed to new replies.

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## Tags

 * [jetpack stats](https://wordpress.org/support/topic-tag/jetpack-stats/)

 * 6 replies
 * 2 participants
 * Last reply from: [Velda](https://wordpress.org/support/users/supernovia/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/missing-stats-data/#post-11539888)
 * Status: resolved