Title: Missing Subfolders
Last modified: August 30, 2023

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# Missing Subfolders

 *  Resolved [bg000331](https://wordpress.org/support/users/bg000331/)
 * (@bg000331)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/missing-subfolders/)
 * Hi,
   im running into a bunch of issues with the 5.5.1 Pro Version:
 * Media Library:
   I don’t see the leftside folder structure unless i select the 
   GRID View.On LIST View the structure disappears
 * Admin / Woocommerce / EDIT PRODUCT
   “Set Product Image” – The Image Selector Popup
   opens, but filebird only shows parent folders. All the Subfolders are missing.
   When i go to the Media Library Subfolders are visible
 * Any idea whats going on?
    - No builder is being used
    - WordPress latest
    - ACF installed
    - Custom Theme
 * Thanks
 * Lukas

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [mialewp](https://wordpress.org/support/users/mialewp/)
 * (@mialewp)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/missing-subfolders/#post-17011901)
 * Hi Lukas,
   Thanks for contacting us.Are you using pro version, please?Could you
   please give us the screenshots of those issues?We would like to check it out.
   Many thanks!Mia
 *  Thread Starter [bg000331](https://wordpress.org/support/users/bg000331/)
 * (@bg000331)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/missing-subfolders/#post-17011937)
 * **Hi,**
   we are using **FileBird Pro**, 5.5.1.Please see 2 Screenshots for the
   1st Issue:
 * Media Library Issue:
   LIST VIEW vs. GRID VIEW
 * [https://drive.google.com/file/d/159O80TVnjuWDFRzQrr32RtO_pGEN8C29/view?usp=drive_link](https://drive.google.com/file/d/159O80TVnjuWDFRzQrr32RtO_pGEN8C29/view?usp=drive_link)
 * [https://drive.google.com/file/d/1uAM9GiKOnAMeunaQgEhgcAaUFofGZTiZ/view?usp=drive_link](https://drive.google.com/file/d/1uAM9GiKOnAMeunaQgEhgcAaUFofGZTiZ/view?usp=drive_link)
 * Thanks,
 * Lukas
 *  Thread Starter [bg000331](https://wordpress.org/support/users/bg000331/)
 * (@bg000331)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/missing-subfolders/#post-17011960)
 * Hi,
   im actually seeing a JS error when i go to the Media Library:
 * Uncaught TypeError: Cannot read properties of null (reading ‘style’)
   at app.js?
   ver=5.5.1:1:706543
 * [https://drive.google.com/file/d/1dkOiZLj8k4w3GJm2nbjjlEOUez6CYHK7/view?usp=drive_link](https://drive.google.com/file/d/1dkOiZLj8k4w3GJm2nbjjlEOUez6CYHK7/view?usp=drive_link)
 * Thanks
 * Lukas
 *  Plugin Support [mialewp](https://wordpress.org/support/users/mialewp/)
 * (@mialewp)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/missing-subfolders/#post-17011980)
 * Hi Lukas,
   Thanks for the quick response.Could you please reach out technical 
   support via [ninjateam.org/support](http://ninjateam.org/support)?You can choose“
   Live chat” support or Email us. We look forward to hearing back from you.Many
   thanks!Mia
 *  Plugin Support [mialewp](https://wordpress.org/support/users/mialewp/)
 * (@mialewp)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/missing-subfolders/#post-17012069)
 * Hi [@bg000331](https://wordpress.org/support/users/bg000331/),
   As we have fixed
   the issue via “Live chat” support, we would like to mark this topic as resolved.
 * If it’s possible, can you leave FileBird a review please?
 * [https://wordpress.org/support/plugin/filebird/reviews](https://wordpress.org/support/plugin/filebird/reviews)
   OR
   [https://codecanyon.net/downloads](https://codecanyon.net/downloads)
 * Your review will motivate us to develop more plugins in the future and have awesome
   customers like you. Thank you in advance.
 * Kind regards,
   Mia

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Missing Subfolders’ is closed to new replies.

 * ![](https://ps.w.org/filebird/assets/icon-128x128.gif?rev=2299145)
 * [FileBird - WordPress Media Library Folders & File Manager](https://wordpress.org/plugins/filebird/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/filebird/unresolved/)
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 * 5 replies
 * 2 participants
 * Last reply from: [mialewp](https://wordpress.org/support/users/mialewp/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/missing-subfolders/#post-17012069)
 * Status: resolved