Title: Missing thumbnails Last modified: June 20, 2021 --- # Missing thumbnails * Resolved [Stegemüller](https://wordpress.org/support/users/stegemueller/) * (@stegemueller) * [4 years, 11 months ago](https://wordpress.org/support/topic/missing-thumbnails-13/) * Hi Hector * Suddenly WPP did not show anything, though it was collecting lots of data (I could see that in the tables in phpMyAdmin). I had not changed any settings. * In a previous post your advice was “Try disabling WPP’s Ajaxify Widget option( Settings > WordPress Popular Posts > Tools, under Data) and see if that helps.” * I followed that, and data are now shown – except thumbnails. Where did the thumbnails go? * My setup: WP 5.7.2., PHP 8, Theme: Enfold child. * Kind regards, Hanne B. Stegemüller, Denmark * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-thumbnails-13%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [Hector Cabrera](https://wordpress.org/support/users/hcabrera/) * (@hcabrera) * [4 years, 11 months ago](https://wordpress.org/support/topic/missing-thumbnails-13/#post-14575906) * Hi [@stegemueller](https://wordpress.org/support/users/stegemueller/), * > Suddenly WPP did not show anything, though it was collecting lots of data ( > I could see that in the tables in phpMyAdmin). I had not changed any settings. * Sounds like either a caching issue and/or a conflict with another plugin. Maybe these FAQs can help: - [Is WordPress Popular Posts compatible with caching plugins?](https://github.com/cabrerahector/wordpress-popular-posts/wiki/5.-FAQ#is-wordpress-popular-posts-compatible-with-caching-plugins) - [Is WordPress Popular Posts compatible with plugins that minify/bundle JavaScript code?](https://github.com/cabrerahector/wordpress-popular-posts/wiki/5.-FAQ#is-wordpress-popular-posts-compatible-with-plugins-that-minifybundle-javascript-code) * > Where did the thumbnails go? * Hard to say what’s going on without more details. Try following these suggestions and see if that fixes the problem: [My popular posts thumbnails are not loading. Why is that?](https://github.com/cabrerahector/wordpress-popular-posts/wiki/5.-FAQ#my-popular-posts-thumbnails-are-not-loading-why-is-that) * If none of that helps then please follow these troubleshooting instructions and report back your findings: [I need help with your plugin! What should I do?](https://github.com/cabrerahector/wordpress-popular-posts/wiki/5.-FAQ#i-need-help-with-your-plugin-what-should-i-do)( Read from the second paragraph and on). * Thread Starter [Stegemüller](https://wordpress.org/support/users/stegemueller/) * (@stegemueller) * [4 years, 11 months ago](https://wordpress.org/support/topic/missing-thumbnails-13/#post-14576325) * Hi Héctor * Thanks a lot for your very kind and quick answer! * I tried to follow you advice in the FAQ’s, but I must have cleared some wrong cache, as I ended up deleting all rows in popularpostssummary table 🙂 (I did NOT use “clear all data”) and of course I got the message: “Sorry. No data so far.” I have repaired that with importing the 2 tables from my subdomain where I keep a working copy and where WPP works like a dream: [https://subdomain.stegemueller.dk/](https://subdomain.stegemueller.dk/) The subdomain was updated yesterday and has exactly the same plug-ins as the live site. * I have read all the material you refer to, but I am sorry I could not fix the problem myself. * I use Hummingbird, and have followed this advice: “If you’re using the Hummingbird plugin by WPMU DEV head to Hummingbird > Asset Optimization, then under Configuration > Exclusions click on File exclusions, select the wpp-js option and click on Publish Changes. When you’re done, go to Hummingbird > Caching > Page Caching and click on the Clear Cache button so these changes are applied to your website right away.” * In WPP: I’ve set Lazy load to “No”. I’ve tried to “Empty image cache”. I’ve tried to both enable and disable “Ajaxify widget”. * I am on PHP 8 on both the live site and the subdomain. * I get this message on both sites “The optional module, imagick, is not installed, or has been disabled.” I do not know how to install it myself. It looks to complicated. * Maybe it is completely overkill but I do not know what info you need, and therefore I insert informations from the plug-in called “Sitehealth” below. * Thanks for any kind of help! * Kind regards, Hanne B. Stegemüller * ``` ### wp-core ### version: 5.7.2 site_language: da_DK user_language: da_DK permalink: /%postname%/ https_status: true user_registration: 0 default_comment_status: open multisite: false user_count: 3 dotorg_communication: true ### wp-dropins (1) ### advanced-cache.php: true ### wp-active-theme ### name: Enfold Child (enfold-child) version: 1.0.0 author: Michael Storm author_website: http://designunivers.dk parent_theme: Enfold (enfold) theme_features: core-block-patterns, avia_exclude_bbPress, deactivate_tribe_events_calendar, avia_exclude_GFForms, avia_exclude_menu_exchange, avia_exclude_relevanssi, avia_exclude_WooCommerce, avia_exclude_wpSEO, avia_exclude_wpml, avia_exclude_instagram_feed, avia_mega_menu, avia_improved_backend_style, avia_option_pages_toggles, avia_sidebar_manager, automatic-feed-links, nav_menus, menus, widgets, post-formats, avia-disable-default-shortcodes, avia_post_meta_compat, force-post-thumbnails-in-widget, post-thumbnails, title-tag, editor-styles, editor-style, customize-selective-refresh-widgets, responsive-embeds, editor-color-palette, editor-font-sizes theme_path: /home/stegemue/public_html/wp-content/themes/enfold-child ### wp-parent-theme ### name: Enfold (enfold) version: 4.8.3 author: Kriesi author_website: https://kriesi.at theme_path: /home/stegemue/public_html/wp-content/themes/enfold ### wp-themes-inactive (1) ### Twenty Twenty-One: version: 1.3, author: af WordPress-holdet ### wp-mu-plugins (1) ### Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2 ### wp-plugins-active (23) ### Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic Akismet Anti-Spam: version: 4.1.9, author: Automattic Classic Editor: version: 1.6, author: WordPress Contributors Conditional CAPTCHA: version: 4.0.0, author: Samir Shah Easy FancyBox: version: 1.8.18, author: RavanH Featured Images in RSS for Mailchimp & More: version: 1.5.8, author: 5 Star Plugins Head, Footer and Post Injections: version: 3.2.2, author: Stefano Lissa Health Check & Troubleshooting: version: 1.4.5, author: The WordPress.org community Hummingbird Pro: version: 3.0.1, author: WPMU DEV Leaflet Map: version: 2.23.3, author: bozdoz Limit Login Attempts Reloaded: version: 2.22.1, author: Limit Login Attempts Reloaded MC4WP: Mailchimp for WordPress: version: 4.8.5, author: ibericode OG: version: 2.9.0, author: Marcin Pietrzak Optimize Database after Deleting Revisions: version: 5.0.4, author: CAGE Web Design | Rolf van Gelder, Eindhoven, The Netherlands Simple Author Box: version: 2.3.22, author: WebFactory Ltd Simple Custom CSS and JS: version: 3.36, author: SilkyPress.com Smush Pro: version: 3.8.7, author: WPMU DEV Swap Google Fonts Display: version: 1.0.6, author: Gijo Varghese TablePress: version: 1.13, author: Tobias Bäthge UpdraftPlus - Backup/Restore: version: 2.16.58.25, author: UpdraftPlus.Com, DavidAnderson WordPress Popular Posts: version: 5.3.3, author: Hector Cabrera WPMU DEV Dashboard: version: 4.11.0, author: WPMU DEV XML Sitemap & Google News: version: 5.2.7, author: RavanH ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Not available imagemagick_version: Not available gd_version: bundled (2.1.0 compatible) ghostscript_version: unknown ### wp-server ### server_architecture: Linux 3.10.0-962.3.2.lve1.5.38.el7.x86_64 x86_64 httpd_software: LiteSpeed php_version: 8.0.6 64bit php_sapi: litespeed max_input_variables: 1000 time_limit: 14400 memory_limit: 1024M max_input_time: 1000 upload_max_size: 256M php_post_max_size: 256M curl_version: 7.74.0 OpenSSL/1.1.1k suhosin: false imagick_availability: false server-headers: server: Sucuri/Cloudproxy date: Sun, 20 Jun 2021 16:50:35 GMT content-type: text/html; charset=UTF-8 x-sucuri-id: 19014 x-xss-protection: 1; mode=block x-frame-options: SAMEORIGIN x-content-type-options: nosniff strict-transport-security: max-age=31536000; includeSubdomains; preload content-security-policy: upgrade-insecure-requests; set-cookie: aviaPrivacyMustOptInSetting=false; expires=Sun, 20-Jun-2021 15:50:34 GMT; Max-Age=0; path=/; SameSite=Strict; secure expires: Thu, 19 Nov 1981 08:52:00 GMT cache-control: no-store, no-cache, must-revalidate pragma: no-cache link: Array vary: Accept-Encoding,User-Agent content-encoding: gzip x-turbo-charged-by: LiteSpeed x-sucuri-cache: BYPASS htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 10.3.29-MariaDB-cll-lve client_version: mysqlnd 8.0.6 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/stegemue/public_html/wp-content WP_PLUGIN_DIR: /home/stegemue/public_html/wp-content/plugins WP_MAX_MEMORY_LIMIT: 1024M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ``` * Plugin Author [Hector Cabrera](https://wordpress.org/support/users/hcabrera/) * (@hcabrera) * [4 years, 11 months ago](https://wordpress.org/support/topic/missing-thumbnails-13/#post-14576379) * Thanks for the additional info Hanne, that was very helpful. * I took a closer look at your website and I’m pretty sure that the problem is being caused by Smush Pro’s image lazy loading. Another user reported a very similar problem not too long ago: [Smush stopping images loading](https://wordpress.org/support/topic/smush-stopping-images-loading/). Try following the suggestions I left there and check again. * > I get this message on both sites “The optional module, imagick, is not installed, > or has been disabled.” I do not know how to install it myself. It looks to > complicated. * That’s OK, you don’t really need worry about it. The imagick module is optional and not having it installed on your website won’t cause any issues since you do have the GD module (another image processing module) installed. It would be a problem if neither of them were installed 😛 * If you still want to get imagick working on your website though then you may want to consider reaching out to your hosting provider and have them take care of it for you. * Thread Starter [Stegemüller](https://wordpress.org/support/users/stegemueller/) * (@stegemueller) * [4 years, 11 months ago](https://wordpress.org/support/topic/missing-thumbnails-13/#post-14576448) * **Héctor – you are not less than my hero of today. ** * That simply solved the problem, and my site look perfect again. Thank you so much. * All the best. * Hanne B. Stegemüller, Denmark. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Missing thumbnails’ is closed to new replies. * ![](https://ps.w.org/wordpress-popular-posts/assets/icon-256x256.png?rev=1232659) * [WP Popular Posts](https://wordpress.org/plugins/wordpress-popular-posts/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-popular-posts/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordpress-popular-posts/) * [Active Topics](https://wordpress.org/support/plugin/wordpress-popular-posts/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-popular-posts/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordpress-popular-posts/reviews/) ## Tags * [thumbnails](https://wordpress.org/support/topic-tag/thumbnails/) * 4 replies * 2 participants * Last reply from: [Stegemüller](https://wordpress.org/support/users/stegemueller/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/missing-thumbnails-13/#post-14576448) * Status: resolved