Title: Missing: Unlock User / Reset Button
Last modified: June 7, 2020

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# Missing: Unlock User / Reset Button

 *  Resolved [wortschubser](https://wordpress.org/support/users/wortschubser/)
 * (@wortschubser)
 * [6 years ago](https://wordpress.org/support/topic/missing-unlock-user-reset-button/)
 * Hi
 * great and easy to use plugin. Unfortunately, it only works for two of the current
   seven users (admin and one author).
    The other users have received the mail for
   the registration of 2FA, but they did not configure 2FA within the grace period.
   Now I wanted to give them a second chance, but there is no “Unlock User” button
   in the users’ list in the dashboard. I have looked at the users profile pages,
   but there are none WP 2FA settings (only admin and one author). What do I have
   to do, to make the plugin work for all users? (In the settings it is enforced
   for all users) Thx.
    -  This topic was modified 6 years ago by [wortschubser](https://wordpress.org/support/users/wortschubser/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [robertabela](https://wordpress.org/support/users/robert681/)
 * (@robert681)
 * [6 years ago](https://wordpress.org/support/topic/missing-unlock-user-reset-button/#post-12953711)
 * Thank you for using our plugin [@wortschubser](https://wordpress.org/support/users/wortschubser/)
 * Here is an article that explains how to unlock locked users; [https://www.wpwhitesecurity.com/support/kb/unlock-locked-wordpress-users-2fa/](https://www.wpwhitesecurity.com/support/kb/unlock-locked-wordpress-users-2fa/)
 * So in your case, you cannot see any of the mentioned links and buttons?
 *  [leo2003](https://wordpress.org/support/users/leo2003/)
 * (@leo2003)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-unlock-user-reset-button/#post-12991022)
 * I have the same issue here.
 * User passed their grace period but I don’t have the unlock button under the user
   name or inside of the user profile.
 * Could you point me how to fix the issue? Thanks.
 * Cheers,
    Leo
 *  Plugin Contributor [robertabela](https://wordpress.org/support/users/robert681/)
 * (@robert681)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-unlock-user-reset-button/#post-13000290)
 * Hello [@leo2003](https://wordpress.org/support/users/leo2003/)
 * Next time please open a new support thread, since your issue might be different.
   Off hand it is very difficult to tell, so to troubleshoot this we will need some
   more information.
 * Can you please send us an email on [support@wpwhitesecurity.com](https://wordpress.org/support/topic/missing-unlock-user-reset-button/support@wpwhitesecurity.com?output_format=md)
   so we can further troubleshoot this issue?
 * Looking forward to hearing from you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Missing: Unlock User / Reset Button’ is closed to new replies.

 * ![](https://ps.w.org/wp-2fa/assets/icon-256x256.png?rev=2961533)
 * [WP 2FA - Two-factor authentication for WordPress](https://wordpress.org/plugins/wp-2fa/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-2fa/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-2fa/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-2fa/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-2fa/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-2fa/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [robertabela](https://wordpress.org/support/users/robert681/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/missing-unlock-user-reset-button/#post-13000290)
 * Status: resolved