Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://www.elegantthemes.com/contact/
Forum volunteers do not have access to commercial products, so they would not know why it is not working correctly. Other community members who may have faced your issue might be able to help you, but your best bet is your product’s developer. We encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.
Hi @wellnessman
I hope you are doing well today.
It seems you use on the site WP Rocket plugin and all your JS assets are combined and compressed into 1 file. I suggest disabling WP Rocket for a couple of seconds, clearing the site cache, and checking the mobile menu again.
If that will give positive results, you would need to exclude Divi js file from compression in WP Rocket.
Please check this guide: https://docs.wp-rocket.me/article/976-exclude-files-from-defer-js
Also, another possible scenario could be a conflict.
Please note that each site is different, as it possibly uses different plugins or themes. In the WP repository, there are over 60,000 plugins, and some of them possibly exist on that site. Taking this into account, there is a risk of new potential conflicts after each update.
Please deactivate all plugins and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme from 2019, and see if it works.
Before this test, I recommend full site backup or running this test on the staging site.
Kind Regards,
Kris
Thread Starter
Heath
(@wellnessman)
Thank you so much @wpmudevsupport13 … after creating a backup of the site, then Deactivating WP Rocket plugin and clicking Purge SG Cache in WordPress Admin, I then went to my phone, opened a new browser, pulled up the site, and sure enough the nav menu now opens when clicking the menu button!!
I cannot believe it was that easy of a fix. I no longer have access to the original developers of this site, and am the business owner who thankfully has enough of a tech/app/website background to be dangerous, so I am beyond grateful for this forum and for your help. Thank you! I hope you are doing well too and create yourself a fantastic day.
