Title: Mobile App Two-Factor Last modified: June 6, 2023 --- # Mobile App Two-Factor * Resolved [ae3erdion](https://wordpress.org/support/users/ae3erdion/) * (@ae3erdion) * [3 years ago](https://wordpress.org/support/topic/mobile-app-two-factor/) * I got this error while trying to log in on my wp dashboard. “Mobile App Two-Factor is temporarily unavailable. Please try another Two-Factor method or contact the site administrator.”I would like to know if this is an issue that would be fix soon, or do I need to make the changes to log in. Viewing 8 replies - 1 through 8 (of 8 total) * [nlpro](https://wordpress.org/support/users/nlpro/) * (@nlpro) * [3 years ago](https://wordpress.org/support/topic/mobile-app-two-factor/#post-16799531) * Hi [@ae3erdion](https://wordpress.org/support/users/ae3erdion/), * Please enable the plugin **Debug** menu option as described in [this](https://help.ithemes.com/hc/en-us/articles/360018810613-How-Do-I-Enable-iThemes-Security-Debug-) FAQ entry. Then navigate to the Security->Debug menu option. * In the (first) section named **System Info** scroll down and lookup the value specified for “Features:” under the **### iThemes Security ###** header. * Does it say: * `Features: enable_encryption` * +++ To prevent any confusion, I’m not iThemes +++ * Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/) * (@shanedelierrr) * [3 years ago](https://wordpress.org/support/topic/mobile-app-two-factor/#post-16802805) * Hi [@ae3erdion](https://wordpress.org/support/users/ae3erdion/), we aren’t aware of issues related to the Mobile App 2FA at the moment, but we received past reports about this error, and it’s usually resolved by setting up a new Mobile App secret key. Please try to set a new one using these steps and observe for a couple of days if the error persists 1. Delete the old key from your Authenticator App 2. Click the “**Generate new secret**” button in your** WordPress User Profile > Two-Factor Authentication Options** 3. Scan the new code in your Authenticator App to register the new key * I look forward to your response. * [man-with-a-view](https://wordpress.org/support/users/man-with-a-view/) * (@man-with-a-view) * [2 years, 12 months ago](https://wordpress.org/support/topic/mobile-app-two-factor/#post-16813863) * I had the same issue and your advice worked for me, thank you Chandelierrr. The only thing you need to add to your advice is a way to access the site while the 2FA is not working. I used this to help me: [https://help.ithemes.com/hc/en-us/articles/360021124173](https://help.ithemes.com/hc/en-us/articles/360021124173) * Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/) * (@shanedelierrr) * [2 years, 12 months ago](https://wordpress.org/support/topic/mobile-app-two-factor/#post-16814798) * Hi [@man-with-a-view](https://wordpress.org/support/users/man-with-a-view/), you’re welcome, and thanks for letting me know. Awesome job on finding the article– I’ll keep this in mind! To [@ae3erdion](https://wordpress.org/support/users/ae3erdion/), I hope the information provided helped resolve your issues. Since we haven’t received a response, I’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you! * [Chris](https://wordpress.org/support/users/lamordnt/) * (@lamordnt) * [2 years, 10 months ago](https://wordpress.org/support/topic/mobile-app-two-factor/#post-16930358) * [@shanedelierrr](https://wordpress.org/support/users/shanedelierrr/) I had the same issue and your solution worked for me. * [garymarkfuller](https://wordpress.org/support/users/garymarkfuller/) * (@garymarkfuller) * [2 years, 8 months ago](https://wordpress.org/support/topic/mobile-app-two-factor/#post-17121275) * We’re having the same issue with iThemes Pro on one of our multisite installs( though not all). Generating a new secret doesn’t seem to be resolving it. Any suggestions for a solution would be great. * [jeffscroggs](https://wordpress.org/support/users/jeffscroggs/) * (@jeffscroggs) * [2 years, 4 months ago](https://wordpress.org/support/topic/mobile-app-two-factor/#post-17347667) * Just ran into this issue as well. Have to find a way to get logged in to do this. Any chance this problem is continuing to be looked into? * [nlpro](https://wordpress.org/support/users/nlpro/) * (@nlpro) * [2 years, 4 months ago](https://wordpress.org/support/topic/mobile-app-two-factor/#post-17348784) * Hi [@jeffscroggs](https://wordpress.org/support/users/jeffscroggs/), * As you can see this topic has been marked as “Resolved”. As per the forum [guidelines FAQ ](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too) it’s probably best to open a new topic. * To be able to access the WordPress Dashboard while having 2FA problems simply follow the instructions from the FAQ below: * [How Do I Disable All Features If I Can’t Access My Site?](https://help.solidwp.com/hc/en-us/articles/360021124173-How-Do-I-Disable-All-Features-If-I-Can-t-Access-My-Site-) * +++ To prevent any confusion, I’m not SolidWP +++ - This reply was modified 2 years, 4 months ago by [nlpro](https://wordpress.org/support/users/nlpro/). Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Mobile App Two-Factor’ is closed to new replies. * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351) * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/) * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq) * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/) * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/) * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/) ## Tags * [2fa](https://wordpress.org/support/topic-tag/2fa/) * [login](https://wordpress.org/support/topic-tag/login/) * 9 replies * 7 participants * Last reply from: [nlpro](https://wordpress.org/support/users/nlpro/) * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/mobile-app-two-factor/#post-17348784) * Status: resolved