Title: Mobile Browser Support Last modified: August 20, 2016 --- # Mobile Browser Support * Resolved [fatrod](https://wordpress.org/support/users/fatrod/) * (@fatrod) * [13 years, 7 months ago](https://wordpress.org/support/topic/mobile-browser-support/) * Great plugin, but I realised yesterday that it is also popping up on mobile browsers which is a real problem. * Is there any intention to add support for mobile browsers? * [http://wordpress.org/extend/plugins/advanced-browser-check/](http://wordpress.org/extend/plugins/advanced-browser-check/) Viewing 15 replies - 1 through 15 (of 15 total) * [manoucho](https://wordpress.org/support/users/manoucho/) * (@manoucho) * [13 years, 7 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167176) * Hi Mattias * I had the same issue yesterday. The plugin pops up on mobile browsers (dolphin) * It is a big issue because on the device I was testing yesterday, the pop-up window was bigger than the screen: however you could not move the window to access the HIDE button, it was moving the website behind! * Very big issue šŸ™ * As a short-term solution, instead of fully supporting mobile browsers, you might want to only check the browsers whose boxes are checked-in ? * Thanks and keep up the good work Mattias! * [manoucho](https://wordpress.org/support/users/manoucho/) * (@manoucho) * [13 years, 7 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167235) * Support died overnight ? Hope not due to Sandy hurricane. šŸ™‚ * Plugin Author [Mattias](https://wordpress.org/support/users/darkwhispering/) * (@darkwhispering) * [13 years, 7 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167236) * Hi, * Support did not die, away on some vacation, needed šŸ™‚ * I understand your issues and will look into a solution but canā€™t give you any timeframe atm. * [manoucho](https://wordpress.org/support/users/manoucho/) * (@manoucho) * [13 years, 7 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167237) * Haha. Thanks for your message. Enjoy your vacations! * Plugin Author [Mattias](https://wordpress.org/support/users/darkwhispering/) * (@darkwhispering) * [13 years, 6 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167249) * Hi [@manoucho](https://wordpress.org/support/users/manoucho/) * Now Iā€™m back from both vacation and shit loads of work! * For now, I have made so that no popup will be displayed on mobile or tablet devices running any version of iOS and Android. And that regarding what settings you have for the plugin. * I might add the option to control those devices in the future. * [manoucho](https://wordpress.org/support/users/manoucho/) * (@manoucho) * [13 years, 6 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167250) * Wow, great, thanks for this fix! * Thread Starter [fatrod](https://wordpress.org/support/users/fatrod/) * (@fatrod) * [13 years, 5 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167252) * Hi MAttias, * Still showing up on Dolphin and Chrome mobile for me. * Version 2.1.1 * Plugin Author [Mattias](https://wordpress.org/support/users/darkwhispering/) * (@darkwhispering) * [13 years, 5 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167253) * Hi, * I have no issues in Chrome on my android mobile. * Have you tried clearing the cache in chrome and dolphin after updating my plugin? * Can you also provide me the settings you have on the settings page so I can test with the same settings you use. * Thanks / M * Thread Starter [fatrod](https://wordpress.org/support/users/fatrod/) * (@fatrod) * [13 years, 5 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167254) * Hi Mattias, * Chrome crashing on me atm, still happening in Dolphin though after clearing cache and fresh install. * Settings are: * Let user hide the popup: yes * Browsers to link: Firefox, Chrome * Browers to check: * Do not block Safari, Opera, Firefox, Chrome. * Block IE8 or lower * Plugin Author [Mattias](https://wordpress.org/support/users/darkwhispering/) * (@darkwhispering) * [13 years, 5 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167255) * Hi [@fatrod](https://wordpress.org/support/users/fatrod/) * I have tested my plugin on my android phone with Dolphin browser and I have no issues. * I have tested with the exact settings you gave me above and the popup never shows. Everything looks as it should for me. For now, Iā€™m out of ideas šŸ™ * [gsingh93](https://wordpress.org/support/users/gsingh93/) * (@gsingh93) * [13 years, 5 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167256) * Hi Mattias, * The popup displays for me in the stock Android browser on my Galaxy Nexus running Jelly Bean (Android 4.2). Note that this isnā€™t Google Chrome for Android. * Can you duplicate this behavior? * [gsingh93](https://wordpress.org/support/users/gsingh93/) * (@gsingh93) * [13 years, 5 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167257) * I though it might be useful to give you the user agents of my mobile browsers. * UA for stock browser (incorrectly giving popup): Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/534.24 (KHTML, like Gecko) Chrome/11.0.696.34 Safari/534.24 * UA for chrome for android (correctly not giving popup): Mozilla/5.0 (Linux; Android 4.2.1; Galaxy Nexus Build/JOP40D) AppleWebKit/535.19 (KHTML, like Gecko) Chrome/18.0.1025.166 Mobile Safari/535.19 * Plugin Author [Mattias](https://wordpress.org/support/users/darkwhispering/) * (@darkwhispering) * [13 years, 5 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167258) * Hi, * Thanks for the user agent strings, that helps a lot. The reason the popup shows for you in the stock browser is that the user string does not contain ā€œAndroidā€ ad the Chrome from Android browsers user string does. * Mu plugin is looking for just ā€œandroidā€ in the user agent. I will look into this and see if I can find a solution or way around this. * Plugin Author [Mattias](https://wordpress.org/support/users/darkwhispering/) * (@darkwhispering) * [13 years, 4 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167259) * Hi again, * Iā€™m sorry to say that I have no way around this problem. From the user agent string your stock browser give, it is impossible to know that is from a Android device, or a mobile device in general. * In the user agent string from Google Chrome, it says ā€œandroidā€ and thanks to that I know, and the plugin, that the user is coming from a Android device. * [gsingh93](https://wordpress.org/support/users/gsingh93/) * (@gsingh93) * [13 years, 4 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167260) * One not so great solution would be to detect if the version of Chrome is extremely low (chrome is on version 24 now and the android browser is on 11) and disable the check for those browsers since itā€™s highly unlikely someone would be using Chrome 11 unless they were on a phone. * You could put a disclaimer saying the feature is experimental and not guaranteed to work, as this method isnā€™t foolproof. But as a user, itā€™s worth having the option. Viewing 15 replies - 1 through 15 (of 15 total) The topic ā€˜Mobile Browser Supportā€™ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/advanced-browser-check_ffffff.svg) * [Advanced Browser Check](https://wordpress.org/plugins/advanced-browser-check/) * [Frequently Asked Questions](https://wordpress.org/plugins/advanced-browser-check/#faq) * [Support Threads](https://wordpress.org/support/plugin/advanced-browser-check/) * [Active Topics](https://wordpress.org/support/plugin/advanced-browser-check/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/advanced-browser-check/unresolved/) * [Reviews](https://wordpress.org/support/plugin/advanced-browser-check/reviews/) * 15 replies * 4 participants * Last reply from: [gsingh93](https://wordpress.org/support/users/gsingh93/) * Last activity: [13 years, 4 months ago](https://wordpress.org/support/topic/mobile-browser-support/#post-3167260) * Status: resolved