Title: Mobile Chat does not react
Last modified: November 19, 2023

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# Mobile Chat does not react

 *  Resolved [berndg17](https://wordpress.org/support/users/berndg17/)
 * (@berndg17)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/mobile-chat-does-not-react/)
 * This seems to me to be a really fine piece of software, where the Pro version
   should be definitely worthwhile. At the moment, however, I’m still struggling
   to get the free version to work …
 * When I activate the “Enable Mobile Chat at Any Page” checkbox under “Mobile”,
   the small blue button at the bottom right appears correctly – but it can’t be
   clicked. Or, worse, it reacts at perhaps every 10th attempt and otherwise not
   at all. Do you know the problem, do you have a tip?
 * Yours, Bernd
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmobile-chat-does-not-react%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [wordplus](https://wordpress.org/support/users/wordplus/)
 * (@wordplus)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/mobile-chat-does-not-react/#post-17213673)
 * Hi there!
 * The first thing to find the issue is to check if same happens at demo website?
   
   [https://www.wordplus.org/demo.php](https://www.wordplus.org/demo.php)
 * If that happens at demo website – that could be related to some issue in the 
   plugin, if that is happening only at your website, then it means it could be 
   conflicting with something at your website.
   I would suggest to check that to 
   identify where the issue is coming from.
 *  Thread Starter [berndg17](https://wordpress.org/support/users/berndg17/)
 * (@berndg17)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/mobile-chat-does-not-react/#post-17213706)
 * Fastest support answer ever, thanks for caring so fast. Of course, the blue button
   works here. So I’ll dive down in activating and deactivating other plugins … 
   will take a while.
 *  Thread Starter [berndg17](https://wordpress.org/support/users/berndg17/)
 * (@berndg17)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/mobile-chat-does-not-react/#post-17213767)
 * Found the conflucting plugin. It’s Better Docs / Better Docs pro, if you activate“
   Instant Answer”, that shows a button down left on mobile. If you deactivate it,
   the button for Better Messages works perfect. The button for BetterDocs is not
   affected, it works all the time.
 * Unfortunately, we are running a large service- and helppage with BetterDocs I
   can’t do without.
 * I’ll contact the support of BetterDocs, but if anyone here knows a solution …
   any hint would be appreciated.
    -  This reply was modified 2 years, 6 months ago by [berndg17](https://wordpress.org/support/users/berndg17/).
    -  This reply was modified 2 years, 6 months ago by [berndg17](https://wordpress.org/support/users/berndg17/).
 *  Plugin Author [wordplus](https://wordpress.org/support/users/wordplus/)
 * (@wordplus)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/mobile-chat-does-not-react/#post-17213779)
 * You can try to add that CSS:
 *     ```wp-block-code
       .betterdocs-ia-launcher-wrapper{
       width: 50px;
       }
       ```
   
 *  Thread Starter [berndg17](https://wordpress.org/support/users/berndg17/)
 * (@berndg17)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/mobile-chat-does-not-react/#post-17213796)
 * Thanks again. Unfortunately, it does not change anything, the problem persists.
   I’ve sent a support request to BetterDocs, if they know the problem.
 *  Plugin Author [wordplus](https://wordpress.org/support/users/wordplus/)
 * (@wordplus)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/mobile-chat-does-not-react/#post-17214613)
 * Which exactly CSS did you tried? (Because I edited the message after initial 
   posting)
   You can contact support email also and I will take a quick look:[https://wordpress.org/support/topic/how-to-ask-for-support-2/](https://wordpress.org/support/topic/how-to-ask-for-support-2/)
 *  Thread Starter [berndg17](https://wordpress.org/support/users/berndg17/)
 * (@berndg17)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/mobile-chat-does-not-react/#post-17217208)
 * To give a brief summary of this support thread from the user’s point of view,
   which we then continued in direct contact: Not only was the support incredibly
   fast, it was also thorough. The support team not only sent me a CSS code that
   solved the problem, but also found an error in the code of my CSS in the process.
 * Highly recommendable. Thanks a lot!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Mobile Chat does not react’ is closed to new replies.

 * ![](https://ps.w.org/bp-better-messages/assets/icon-256x256.png?rev=2835105)
 * [Better Messages - Chat Rooms, Group Chat, Private Messages & AI Chat Bots](https://wordpress.org/plugins/bp-better-messages/)
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 * [Support Threads](https://wordpress.org/support/plugin/bp-better-messages/)
 * [Active Topics](https://wordpress.org/support/plugin/bp-better-messages/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/bp-better-messages/unresolved/)
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 * 7 replies
 * 2 participants
 * Last reply from: [berndg17](https://wordpress.org/support/users/berndg17/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/mobile-chat-does-not-react/#post-17217208)
 * Status: resolved