Title: Mobile errors
Last modified: July 24, 2022

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# Mobile errors

 *  Resolved [boeris](https://wordpress.org/support/users/boeris/)
 * (@boeris)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/mobile-errors/)
 * Hi there,
    first of all thanks for your amazing plugin. We’re using this plugin
   on our website and we’ve noticed that on the mobile version (responsive) we get
   an extra footer button “Personalizza scelta cookie” (personalize cookies) which
   doesn’t work and the button we’ve place to personalize cookies just on top of
   it doesn’t work either. The fun fact is that it works on desktop and even in 
   the mobile version on chrome and firefox dev kit (chosing mobile view). But on
   phones and tablet both of the buttons don’t work and only on mobile devices we
   get that extra button. We’ve seen the same problem on other of our websites using
   different themes.
 * Please let us know!
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmobile-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/mobile-errors/#post-15859281)
 * Hi [@boeris](https://wordpress.org/support/users/boeris/),
 * Greetings from Webtoffee!
 * We noticed on the footer you used a button to manage consent. You can use the
   shortcode [cookie_settings] instead so that a personalize cookies button will
   appear.This will only shows the popup and not the consent bar.
 *  Thread Starter [boeris](https://wordpress.org/support/users/boeris/)
 * (@boeris)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/mobile-errors/#post-15887654)
 * Hi there,
    thanks for your answer. We’ve used the new shortcode and it looks 
   it works. By the way we used the shortcode [wt_cli_manage_consent] which shows
   the button you mentioned and does the error we described. Why is this?
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Mobile errors’ is closed to new replies.

 * ![](https://ps.w.org/cookie-law-info/assets/icon.svg?rev=3007243)
 * [CookieYes – Cookie Banner for Cookie Consent (Easy to setup GDPR/CCPA Compliant Cookie Notice)](https://wordpress.org/plugins/cookie-law-info/)
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## Tags

 * [mobile](https://wordpress.org/support/topic-tag/mobile/)

 * 2 replies
 * 2 participants
 * Last reply from: [boeris](https://wordpress.org/support/users/boeris/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/mobile-errors/#post-15887654)
 * Status: resolved