Title: Mobile Header Loading Last modified: April 8, 2022 --- # Mobile Header Loading * [kingston86](https://wordpress.org/support/users/kingston86/) * (@kingston86) * [4 years, 1 month ago](https://wordpress.org/support/topic/mobile-header-loading-2/) * Hi there, I purchased a theme called Mintie ([https://themeforest.net/item/mintie-arts-crafts-wordpress-theme/35010289](https://themeforest.net/item/mintie-arts-crafts-wordpress-theme/35010289)) from ThemeForest which includes your header and footer plugin. Everything seems to work great except on mobile devices. If I load the site on a mobile phone and don’t actually interact with the site then the header appears to load full screen. It is only when the first interaction with the page happens, be that a finger taps or the user starts to scroll that the header then displays correctly. My concern is that because the header seems to load full screen to start with, it gives the impression that the site hasn’t completed loading and people may navigate away or wait longer than needed before interacting with the site. Is there anything I can do to correct this issue? Any help you can offer would be appreciated * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmobile-header-loading-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Thread Starter [kingston86](https://wordpress.org/support/users/kingston86/) * (@kingston86) * [4 years, 1 month ago](https://wordpress.org/support/topic/mobile-header-loading-2/#post-15541944) * Sorry, I have just checked this on my desktop computer again, and this also appears to happen on the desktop version of my site as well. If I load a page and let go of the mouse or do not interact then the menu seems to load full screen until the first interaction. * Plugin Author [dylan ngo](https://wordpress.org/support/users/duongancol/) * (@duongancol) * [4 years, 1 month ago](https://wordpress.org/support/topic/mobile-header-loading-2/#post-15542764) * Hi, Can you give me a video of the problem? * Thanks! * Thread Starter [kingston86](https://wordpress.org/support/users/kingston86/) * (@kingston86) * [4 years, 1 month ago](https://wordpress.org/support/topic/mobile-header-loading-2/#post-15543304) * Hi there, * I have uploaded a video taken from my mobile showing the site loading and header displaying full screen until I interact with the page. Currently I am unable to replicate the behaviour on desktop. It seems to happen consistently on mobile but not 100% of the time on desktop. The video can be downloaded here: [https://we.tl/t-hwVBLcqcyB](https://we.tl/t-hwVBLcqcyB) * Kind Regards, * Thread Starter [kingston86](https://wordpress.org/support/users/kingston86/) * (@kingston86) * [4 years, 1 month ago](https://wordpress.org/support/topic/mobile-header-loading-2/#post-15544548) * Afternoon, as an update the site has been moved to our primary domain which is [http://www.neverendingcrafter.co.uk](http://www.neverendingcrafter.co.uk) – so the problem can be seen on that address now rather than the original URL of [http://www.necrafter.co.uk](http://www.necrafter.co.uk) * Kind Regards, * Plugin Author [dylan ngo](https://wordpress.org/support/users/duongancol/) * (@duongancol) * [4 years, 1 month ago](https://wordpress.org/support/topic/mobile-header-loading-2/#post-15545095) * Hi, Thank you so much for the video! I see the problem, however, I can’t help much because it could be editted in Mintie thêm. In this case, please help me contact Mintie author team, they will check integration and clarify this problem for you. * Thanks! * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [4 years, 1 month ago](https://wordpress.org/support/topic/mobile-header-loading-2/#post-15545102) * You’re using a commercial/premium theme, so please use their official support channel. We feel they are best equipped to support their products. * [https://themeforest.net/item/mintie-arts-crafts-wordpress-theme/35010289/support](https://themeforest.net/item/mintie-arts-crafts-wordpress-theme/35010289/support) * **Commercial products are [not supported in these forums](https://make.wordpress.org/support/trouble/section-1-getting-started/what-is-not-supported).** Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Mobile Header Loading’ is closed to new replies. * ![](https://ps.w.org/boostify-header-footer-builder/assets/icon-256x256.jpg?rev =2254923) * [Boostify Header Footer Builder for Elementor](https://wordpress.org/plugins/boostify-header-footer-builder/) * [Frequently Asked Questions](https://wordpress.org/plugins/boostify-header-footer-builder/#faq) * [Support Threads](https://wordpress.org/support/plugin/boostify-header-footer-builder/) * [Active Topics](https://wordpress.org/support/plugin/boostify-header-footer-builder/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/boostify-header-footer-builder/unresolved/) * [Reviews](https://wordpress.org/support/plugin/boostify-header-footer-builder/reviews/) ## Tags * [header](https://wordpress.org/support/topic-tag/header/) * [mobile](https://wordpress.org/support/topic-tag/mobile/) * 6 replies * 3 participants * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/mobile-header-loading-2/#post-15545102) * Status: not resolved