Title: Mobile subscription
Last modified: October 30, 2020

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# Mobile subscription

 *  Resolved [alvarol](https://wordpress.org/support/users/alvarol/)
 * (@alvarol)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/mobile-subscription/)
 * Hi, I have a problem, I can subscribe from a web, but with a mobile I can´t subscribe.
   It says that don´t have permission to add a subscriptor.
 * It´s there any solution, thanks.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmobile-subscription%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Asmi Patel](https://wordpress.org/support/users/asmipatel/)
 * (@asmipatel)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/mobile-subscription/#post-13601477)
 * Hello,
 * Are you using any caching plugin?
    If so, can you try clearing your cache and
   see if that resolves the issue.
 * Thank You !
 *  [Asmi Patel](https://wordpress.org/support/users/asmipatel/)
 * (@asmipatel)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/mobile-subscription/#post-13697354)
 * Hi there,
 * Any updates if the issue is resolved or not ?
 *  Thread Starter [alvarol](https://wordpress.org/support/users/alvarol/)
 * (@alvarol)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/mobile-subscription/#post-13697524)
 * No, I can´t subscribe from a mobile even clearing the cache.
 *  [Asmi Patel](https://wordpress.org/support/users/asmipatel/)
 * (@asmipatel)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/mobile-subscription/#post-13701868)
 * Hello,
 * I cannot find subscription form on the website link you have provided above. 
   Can you let us know where we can check?
 * Thank You !
 *  Thread Starter [alvarol](https://wordpress.org/support/users/alvarol/)
 * (@alvarol)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/mobile-subscription/#post-13701959)
 * Behind the slider where it says “Suscríbete”
 *  [Asmi Patel](https://wordpress.org/support/users/asmipatel/)
 * (@asmipatel)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/mobile-subscription/#post-13735027)
 * Hello,
 * Reducing the cache expiry to less than 10hrs should work. We tested with the 
   cache plugin you are using (Cache Enabler) on our setup and it worked. Please
   check and let us know if this helps.
 * For reference : [https://ibb.co/yWLh6c6](https://ibb.co/yWLh6c6)
 *  [Asmi Patel](https://wordpress.org/support/users/asmipatel/)
 * (@asmipatel)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/mobile-subscription/#post-13843077)
 * Marking this ticket as resolved. Feel free to open a new ticket if the issue 
   persists.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Mobile subscription’ is closed to new replies.

 * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172)
 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/)
 * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/)

## Tags

 * [permission](https://wordpress.org/support/topic-tag/permission/)
 * [subscription](https://wordpress.org/support/topic-tag/subscription/)

 * 7 replies
 * 2 participants
 * Last reply from: [Asmi Patel](https://wordpress.org/support/users/asmipatel/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/mobile-subscription/#post-13843077)
 * Status: resolved