Title: Mobile Theme broken
Last modified: April 11, 2018

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# Mobile Theme broken

 *  Resolved [fricandel](https://wordpress.org/support/users/fricandel/)
 * (@fricandel)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/mobile-theme-broken/)
 * This page show working in desktop theme but it is broken in the WPTouch mobile
   theme. The strange thing is that the preview function within the WPTouch settings,
   displays the page perfectly good in mobile view.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmobile-theme-broken%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [WPtouch](https://wordpress.org/support/users/wptouch/)
 * (@wptouch)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/mobile-theme-broken/#post-10174317)
 * Hi,
 * The issue seems to be caused by the W3 Total Cache plugin. Please make sure it
   is configured to ignore the WPtouch user agent list per the instructions in the
   article linked below and it should help resolve the issue.
 * [Configuring cache plugins for WPtouch](https://support.wptouch.com/support/solutions/articles/5000537668)
 * Regards,
 * Emilio Rivera
    WPtouch Support
 *  Thread Starter [fricandel](https://wordpress.org/support/users/fricandel/)
 * (@fricandel)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/mobile-theme-broken/#post-10257967)
 * Thank you for your very fast response.
    I somehow missed the notification and
   that’s why my response is delayed.
 * I configured the W3 Total Cache plugin as mentioned in the article, but this 
   doesn’t make a difference.
    Now I have completely disabled and removed the W3
   Total Cache plugin, but still the mobile theme seems to be broken.
 * Could you be so kind to take an extra look at my page, please?
 * Kind regards
 *  Thread Starter [fricandel](https://wordpress.org/support/users/fricandel/)
 * (@fricandel)
 * [8 years ago](https://wordpress.org/support/topic/mobile-theme-broken/#post-10312364)
 * Unfortunately, I never heard from the support crew again.
 * Now the problem is resolved by installing the update, to bad I had to wait a 
   long time. A simple reply such as “Sorry, but we couldn’t find a solution” would
   be greatly appreciated.
 * Kind regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Mobile Theme broken’ is closed to new replies.

 * ![](https://ps.w.org/wptouch/assets/icon-256x256.png?rev=1313960)
 * [WPtouch - Make your WordPress Website Mobile-Friendly](https://wordpress.org/plugins/wptouch/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wptouch/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wptouch/)
 * [Active Topics](https://wordpress.org/support/plugin/wptouch/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wptouch/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wptouch/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [fricandel](https://wordpress.org/support/users/fricandel/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/mobile-theme-broken/#post-10312364)
 * Status: resolved