Title: Mobile Version not loading – iFrame issue?
Last modified: April 8, 2024

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# Mobile Version not loading – iFrame issue?

 *  [greenberger](https://wordpress.org/support/users/greenberger/)
 * (@greenberger)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/mobile-version-not-loading-iframe-issue/)
 * First off, I am not a coder in any way- so I acknowledge I’m in over my head,
   but I don’t have much of a choice. Your help is much appreciated.
 * I have been designing a site using Elementor, and that is working fine. But there’s
   an extra kink in the process: my site is hosted on one domain, but the URL people
   use is another, which then redirects to the real site using domain masking. This
   seems to be the issue.
 * Site people type into browser: memosalazar.com
   Actual site they’re redirected
   to: memo.foolfactory.comOn a desktop, all works well. On a phone, however, the
   actual site (memo.foolfactory.com) loads correctly, but the masked domain of 
   memosalazar.com loads the desktop version of this site, even on a phone, which
   is a big problem for legibility. I need “memosalazar.com” to load the mobile 
   version when on a phone.Previously, I was having trouble loading the site at 
   all via the redirect, and my server’s tech support fixed it this way:“The X-Frame
   option of memo.foolfactory.com is set to “sameorigin”. This will restrict other
   domain name to embed your site. I have changed it to ALLOWALL.”This worked, but
   then the current problem appeared- I’m not sure it’s related, but it seems to
   be. Support then told me they thought the problem was that i was using iFrame,
   but I needed to figure that out on my own. After a lot of fruitless research,
   I find myself here. Having no coding experience, I’m not even sure where to look
   or start, but I imagine the solution is obvious to anyone who understands this!
   Can someone advise?
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmobile-version-not-loading-iframe-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Shahin](https://wordpress.org/support/users/skalanter/)
 * (@skalanter)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/mobile-version-not-loading-iframe-issue/#post-17561739)
 * Hello [@greenberger](https://wordpress.org/support/users/greenberger/),
 * Thank you for reaching out,
 * Your issue in this thread is not related to the theme and needs to be checked
   by your host provider.
 * However, you can try using the replace URL tool in Elementor. To do this, please
   head over to WP Dashboard > Elementor > Tools > Replace URL. For more information
   about the “Replace URL”, please read this link: [https://elementor.com/help/i-changed-the-url-of-my-website-and-elementor-does-not-work-anymore/](https://elementor.com/help/i-changed-the-url-of-my-website-and-elementor-does-not-work-anymore/).
 * **Note 1:** To ensure all images will not be broken, please use developer tools
   for your browser > Go to the console tab and check the 404 errors when you don’t
   see any images on your website.
 * **Note 2:** If you have any cache plugin or server cache(CDN / Browser Cache 
   and Cookies and …), you need to clear its cache contents or disable them to see
   your changes. Also, remember to click on the regenerate all assets file and data
   in Elementor > Tools.
 * I hope it helps.
    Best Regards

Viewing 1 replies (of 1 total)

The topic ‘Mobile Version not loading – iFrame issue?’ is closed to new replies.

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## Tags

 * [domain masking](https://wordpress.org/support/topic-tag/domain-masking/)
 * [iframe](https://wordpress.org/support/topic-tag/iframe/)
 * [redirect](https://wordpress.org/support/topic-tag/redirect/)

 * 1 reply
 * 2 participants
 * Last reply from: [Shahin](https://wordpress.org/support/users/skalanter/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/mobile-version-not-loading-iframe-issue/#post-17561739)
 * Status: not resolved