More Fake Purchase events received in the Ads Manager than the real Purchases

  • fredpeng

    (@fredpeng)


    6 months, 1 week ago

    Hi, support team,

    After I upgraded to version 3.5.8, my Ads Manager received much more fake Purchase Events than the real Purchase event. For example, in my Ads Manager, it indicated 26 Purchases yesterday, but the actual number for the Purchase is 4 only. I tried to contact Meta Support team, and they said this Plugin is not developed by them. Where can I get support on this issue please?

    All the best!

    Fred

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    6 months ago

    Hi @fredpeng – thanks for reaching out!

    Can you share your Pixel ID, to help us troubleshoot the issue further? You can send it to the official email address – [email protected]. Any screenshots you could share illustrating the issue would be helpful as well.

    Please let us know once you have shared the info.

    Kind regards,
    Marija

    Thread Starter fredpeng

    (@fredpeng)

    6 months ago

    Hi, Marija,

    Thank you for your respond. Sure, let me send it to the given email.

    All the best!

    Fred

    Thread Starter fredpeng

    (@fredpeng)

    6 months ago

    Hi, Marija,

    I have sent the email from a gmail account. Kindly check if you have received!

    All the best!

    Fred

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘More Fake Purchase events received in the Ads Manager than the real Purchases’ is closed to new replies.

  • 3 replies
  • 2 participants
  • Last reply from: fredpeng
  • Last activity: 6 months ago
  • Status: not resolved