More Mobile Issues – Incorrect Images displayed on phones

robgdcsltd
(@robgdcsltd)

3 years, 6 months ago
Had a case open for a few days now – but not really getting anywhere. I had an issue with Astra / Spectra on a new WordPress installation, Astra theme / spectra template (the Joyce Roberts accountant one). I found that the stock images I had updated in Block editor to the ones I wanted to use would display fine on Desktop and Tablet. However, on a mobile phone the original ‘accountant’ related stock images were still being displayed.

So, started again on a subdomain, another fresh WordPress install, Astra & Spectra installed and just changed one image. Exactly the same problem. On an IOS phone however, if you tilt the phone sideways and refresh the page, the correct image is shown. But on an Android device, the old stock image is still displayed. Even with clearing cache, incognito tab etc.
- This topic was modified 3 years, 6 months ago by robgdcsltd.

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter robgdcsltd
(@robgdcsltd)

3 years, 6 months ago

A little more info…..

On the new subdomain, with fresh install of WordPress+Astra+Spectra, after updating the image from the stock image to the one I want, the HTML code behind the image block is thus:

<figure class=”wp-block-uagb-image__figure”><img srcset=https://mytestdomain.co.uk/wp-content/uploads/2022/11/varta.png ,https://mytestdomain.co.uk/wp-content/uploads/2021/07/crop-woman-using-calculator-and-taking-notes-on-paper.jpg 780w, https://mytestdomain.co.uk/wp-content/uploads/2021/07/crop-woman-using-calculator-and-taking-notes-on-paper.jpg 360w src=https://mytestdomain.co.uk/wp-content/uploads/2022/11/varta.png alt=”Varta Silver Dynamic Car Battery” class=”uag-image-1333″ width=”287″ height=”287″ title=”” /></figure>

I see the image source set is still referring to the ‘smaller’ stock images. If I remove these references all is fine.

So I guess the question is: “Whats not working correctly when replacing the image in block editor”?

Next test will be to completely remove the image and add it in from scratch. Surely that way the code behind cant possibly reference the old stock images, can it?

Or perhaps the smaller resolution pictures of the images I want need to be created also – but I don’t see anywhere in the block editor where you can specify mobile versions of the image…..

New to WordPress, but looking at this stuff is helping with the learning curve.

Thread Starter robgdcsltd
(@robgdcsltd)

3 years, 6 months ago

Anyone from Brainstorm on the support forum to help answer this? Not heard a peep for two days on my support email ticket to Brainstorm Force…..

Herman Asrori (BSF)
(@bsfherman)

3 years, 6 months ago

Hi @robgdcsltd,

Just in case you haven’t heard back from us through email, please share with me the ticket number. I will see if I can expedite it.

Kind regards,
Herman 😊

Thread Starter robgdcsltd
(@robgdcsltd)

3 years, 6 months ago

https://store.brainstormforce.com/support/my-tickets/?conversation_id=2063690607

Herman Asrori (BSF)
(@bsfherman)

3 years, 6 months ago

Hi @robgdcsltd,

That link is accessible only for you. Also, please don’t share such a link in this forum. Please just let me know the ticket ID. You can find it in the automated email we sent after you submitted the ticket.

Kind regards,
Herman 😊

Viewing 5 replies - 1 through 5 (of 5 total)

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