Multi-currency conversion error

  • Resolved soultga

    (@soultga)


    3 years ago

    I’ve been experimenting with the WooCommerce Payments multi-currency function, and prices are correctly displayed in my shop when switching from one currency to another – for example, GBP 4 is correctly converted to USD 5.

    However, when an item is then added to the basket, the price in the basket is different to that in the shop – for example, the item that the customer thought was USD 5 is now showing as USD 7 (see example below), and this higher price is what they end up being charged – which clearly isn’t good at all.

    Any ideas what might be causing this issue? I’ve disabled multi-currency in the meantime, obviously!

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  • xue28 (woo-hc)

    (@xue28)

    2 years, 12 months ago

    Hi @soultga

    Thanks for reaching out!

    I understand that you are experiencing a discrepancy between the displayed prices in your shop and the prices in the basket when using the WooCommerce Payments multi-currency function.

    I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end.

    Here’s the product page showing the currency in GBP and USD:

    Here’s the cart page showing the same amount of $6 same as shown in the single product page:

    To begin, let’s make sure that your WooCommerce Payments plugin and WooCommerce core are both updated to their latest versions. Outdated versions can sometimes cause unexpected behavior. You can check it under Plugins > Installed Plugins.

    Next, please check your currency conversion settings in the WooCommerce Payments settings, specifically the “Manual Rate” and “Exchange Rate” options. Ensure that the exchange rates are set accurately and that the “Manual Rate” option is not enabled unless you want to set custom exchange rates.

    If these did not resolve the issue on your end, iv ct looks like a third-party plugin or your theme might be causing the conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce and WooCommerce Payments plugins are enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

Viewing 1 replies (of 1 total)

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