Title: Multi Step Checkout Issues
Last modified: May 26, 2021

---

# Multi Step Checkout Issues

 *  Resolved [immyali](https://wordpress.org/support/users/immyali/)
 * (@immyali)
 * [5 years ago](https://wordpress.org/support/topic/multi-step-checkout-issues/)
 * Hi I have an issue with the multi step checkout. Once you have added an item 
   to cart if you proceed by clicking “I don’t have an account”. On the billing 
   screen after entering all your details you still get the error message saying
 * “Some required fields are empty. Please fill the required fields to go to the
   next step”
 * It seems like it is forcing you to create and account and not allowing guest 
   checkout
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmulti-step-checkout-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [laceyrod](https://wordpress.org/support/users/laceyrod/)
 * (@laceyrod)
 * Automattic Happiness Engineer
 * [5 years ago](https://wordpress.org/support/topic/multi-step-checkout-issues/#post-14486379)
 * Hi there,
 * Thanks for reaching out.
 * Multi-step checkout is not something that is provided by WooCommerce core and
   would require an additional plugin. Can you let us know which plugin you’re using
   for this? If you’re not certain, please copy and paste your System Status Report
   into this thread so that we can verify. You can find this by going to **WooCommerce
   > Status > System Status > Get System Report** in your WP-Admin dashboard.
 * If the multi-step checkout is not working, meaning it’s requiring you to create
   an account despite your WooCommerce settings being set to allow guest checkout,
   you’ll want to reach out to their plugin developers for a closer look.
 * Thanks and looking forward to your reply.
 *  Thread Starter [immyali](https://wordpress.org/support/users/immyali/)
 * (@immyali)
 * [5 years ago](https://wordpress.org/support/topic/multi-step-checkout-issues/#post-14486430)
 * Hi thankyou for the quick reply, I am using the Oceanwp theme.
 * Please find below report.
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): https://blackemblems.co.uk
       Site address (URL): https://blackemblems.co.uk
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       ### Database ###
   
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       WC Database Prefix: cph53z96ho
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       ### Post Type Counts ###
   
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       ### Security ###
   
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       Cart: #10 - /cart/
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       ### Theme ###
   
       Name: OceanWP
       Version: 2.0.8
       Author URL: https://oceanwp.org/about-me/
       Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
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       ### Templates ###
   
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       oceanwp/woocommerce/single-product/title.php
   
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       Newest: 2021-05-26 15:00:45 +0000
   
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       Oldest: 2021-05-26 16:00:45 +0000
       Newest: 2021-05-26 16:00:45 +0000
   
       ### Status report information ###
   
       Generated at: 2021-05-26 15:32:14 +00:00
       ```
   
 *  [laceyrod](https://wordpress.org/support/users/laceyrod/)
 * (@laceyrod)
 * Automattic Happiness Engineer
 * [5 years ago](https://wordpress.org/support/topic/multi-step-checkout-issues/#post-14486491)
 * Howdy,
 * Thanks for sending that over.
 * I actually didn’t see any plugins standing out that might be adding the multi-
   step checkout, so it’s very possible that it’s added by your theme. I would recommend
   reaching out to your theme developers to confirm, and if they are adding this
   feature, you’ll want to chat with them about it not allowing guest checkout.
 * Thanks!
 *  Thread Starter [immyali](https://wordpress.org/support/users/immyali/)
 * (@immyali)
 * [5 years ago](https://wordpress.org/support/topic/multi-step-checkout-issues/#post-14486501)
 * Ok thanks I will reach out to them. Thank you very much for your help

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Multi Step Checkout Issues’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [immyali](https://wordpress.org/support/users/immyali/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/multi-step-checkout-issues/#post-14486501)
 * Status: resolved