Title: Multi step donation iframe not loading Last modified: April 24, 2021 --- # Multi step donation iframe not loading * Resolved [tymontymon](https://wordpress.org/support/users/tymontymon/) * (@tymontymon) * [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/) * Hello, * We have an issue in which the multi-step donation form is stuck on loading – the iframe times out. We’re using Elementor in which we can actually see the preview – but publishing the page leads to the aforementioned bug. The spinner goes round and round. * We have tried: – De-activating all cache plugins (and clearing the cache), whitelisting the donation page from caching. – De-activating all plugins except givewp. We also de-activated and re-activated givewp. – Clearing GiveWP cache. – Disabling SSL. * However, all legacy forms work correctly. We saw an error in the console regarding the iframeresizer – and we receive this error log if we follow the src tag of the iframe: [https://secondtree.org/donationbug/?giveDonationFormInIframe=1](https://secondtree.org/donationbug/?giveDonationFormInIframe=1). * Help would be kindly appreciated. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmulti-step-donation-iframe-not-loading%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/) * (@mrdaro) * [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/#post-14381037) * Hi [@tymontymon](https://wordpress.org/support/users/tymontymon/), * Happy to help. This is the error that I get in the console on that page: Mixed Content: The page at ‘[https://secondtree.org/donationbug/’](https://secondtree.org/donationbug/’); was loaded over HTTPS, but requested an insecure frame ‘[http://secondtree.org/donationbug/?giveDonationFormInIframe=1&preview_id=11898&preview_nonce=16a0c4f26e&preview=true’This](http://secondtree.org/donationbug/?giveDonationFormInIframe=1&preview_id=11898&preview_nonce=16a0c4f26e&preview=true’This) request has been blocked; the content must be served over HTTPS. * Here are some actionable steps: – Make sure the form is published and not in draft mode. – Make sure you route all traffic on your site through https. You can use the Really Simple SSL plugin for that. – Exclude the Donation Success( Donation Confirmation) page from cache. * Thread Starter [tymontymon](https://wordpress.org/support/users/tymontymon/) * (@tymontymon) * [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/#post-14394624) * Hey, * Thank you for your reply. * I have tried all of the above but with no success. * Furthermore, this link actually works [https://secondtree.org/donations/tymon-test-form/](https://secondtree.org/donations/tymon-test-form/) * so the SSL and mixed content seems to work there. Any advice on why this works and why it wouldn’t work in the previously mentioned page? * Kind regards, * Tymon * Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/) * (@mrdaro) * [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/#post-14412907) * Hi [@tymontymon](https://wordpress.org/support/users/tymontymon/), * So it works if you visit the form directly but not if it’s embedded on the page. * Next, check if the form is missing a title by any chance. * If the problem persists, it could be a chance that’s a plugin/theme conflict. * Try our Health Check tutorial. This can allow you to test your site with different plugins without hurting the front-end of your site at all. [https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/](https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/) * Let me know if you find a conflict with another plugin or the theme. * Thread Starter [tymontymon](https://wordpress.org/support/users/tymontymon/) * (@tymontymon) * [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/#post-14419246) * Hello [@mrdaro](https://wordpress.org/support/users/mrdaro/), * Thank you for your reply. * I have done a Health Check – the same issue persists:( * Furthermore, our child site which uses the same theme and same configuration + host works fine. I set the exact same settings one by one and couldn’t seem to get it to work:( * Sounds pretty hopeless and not much to go on I know:( * Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/) * (@mrdaro) * [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/#post-14421144) * We’re definitely missing something. Can you attach your system info? Donations- > Tools -> System Info * Thread Starter [tymontymon](https://wordpress.org/support/users/tymontymon/) * (@tymontymon) * [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/#post-14421409) * @ mrdaro ### WordPress Environment ### * Home URL: [https://secondtree.org](https://secondtree.org) Site URL: [https://secondtree.org](https://secondtree.org) WP Version: 5.7.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US Permalink Structure: /%year%/%postname%/ Show on Front: page Page on Front: Home Page (#4527) Page for Posts: Unset Table Prefix Length: wpkt_ Table Prefix Length: 5 Table Prefix Status: Acceptable Admin AJAX: Accessible Registered Post Statuses: publish, future, draft, pending, private, trash, auto- draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, give_subscription * ### Server Environment ### * Hosting Provider: DBH: 127.0.0.1, SRV: secondtree.org TLS Connection: Connection uses TLS 1.3 TLS Connection: Probably Okay Server Info: Apache PHP Version: 7.0.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 PHP Max Upload Size: 256 MB cURL Version: 7.66.0, OpenSSL/1.1.1k-fips SUHOSIN Installed:– MySQL Version: 5.7.32 Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ gzip: ✔ GD Graphics Library: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### GiveWP Configuration ### * GiveWP Version: 2.10.4 GiveWP Cache: Enabled Database Updates: All DB Updates Completed. Database Updates: All Database Migrations Completed. Database Tables: ✔ wpkt_give_donors✔ wpkt_give_donormeta✔ wpkt_give_comments✔ wpkt_give_commentmeta ✔ wpkt_give_sessions✔ wpkt_give_formmeta✔ wpkt_give_sequential_ordering✔ wpkt_give_donationmeta ✔ wpkt_give_revenue GiveWP Cache: Enabled GiveWP Cache: ✔New Donation✔Donation Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration ❌User Registration Information✔Donation Note✔Email access❌Daily Email Report ❌Weekly Email Report✔Monthly Email Report❌Renewal Receipt Email❌Renewal Receipt Email❌Subscription Cancelled Email❌Subscription Cancelled Email❌Subscription Completed Email❌Subscription Reminder Email✔Subscriptions Email Access✔Subscription Payment Failed Email Upgraded From: 2.10.3 Test Mode: Disabled Currency Code: EUR Currency Position: After Decimal Separator: . Thousands Separator: , Success Page: – Failure Page: – Donation History Page: [https://secondtree.org/donor-dashboard/](https://secondtree.org/donor-dashboard/) GiveWP Forms Slug: /donations/ Enabled Payment Gateways: PayPal Standard Default Payment Gateway: PayPal Standard PayPal IPN Verification: Enabled PayPal IPN Notifications: //I removed data here just in case Status VERIFIED Donor Email Access: Enabled Stripe Webhook Notifications: N/A * ### Active GiveWP Add-ons ### * Give – Currency Switcher: ✔ Licensed – by GiveWP – 1.3.14 Give – Email Reports: ✔ Licensed – by GiveWP – 1.1.4 Give – Fee Recovery: ✔ Licensed – by GiveWP – 1.9.0 Give – Form Field Manager: ✔ Licensed – by GiveWP – 1.6.0 Give – Gift Aid: ✔ Licensed – by GiveWP – 1.2.6 Give – MailChimp: ✔ Licensed – by GiveWP – 1.4.6 Give – Manual Donations: ✔ Licensed – by GiveWP – 1.5.0 Give – PayPal Pro Gateway: ✔ Licensed – by GiveWP – 1.3.0 Give – Recurring Donations: ✔ Licensed – by GiveWP– 1.12.2 * ### Other Active Plugins ### * Akismet Anti-Spam: by Automattic – 4.1.9 Better Search Replace: by Delicious Brains – 1.3.4 Bridge Core: by Qode – 2.0.9 Contact Form 7: by Takayuki Miyoshi– 5.4 Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.3 Duplicate Page: by mndpsingh287 – 4.3 Easy Voice Mail: by Phoenix Studio – 1.2.3 Elementor: by Elementor.com – 3.1.4 Elementor Pro: by Elementor.com – 3.2.1 FlowPaper: by Devaldi Ltd – 1.9.6 Google Analytics for WordPress by MonsterInsights: by MonsterInsights– 7.16.2 Google XML Sitemaps: by Auctollo – 4.1.1 Health Check & Troubleshooting: by The WordPress.org community – 1.4.5 MC4WP: Mailchimp for WordPress: by ibericode– 4.8.3 Page Links To: by Mark Jaquith – 3.3.5 PayPal Donations: by Tips and Tricks HQ, Johan Steen – 1.9.6 Qode Instagram Widget: by Qode Themes – 2.0.2 Really Simple SSL: by Really Simple Plugins – 4.0.14 SG Optimizer: by SiteGround – 5.7.20 Smash Balloon Instagram Feed: by Smash Balloon – 2.8.2 UpdraftPlus – Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.16.49 Wordfence Security: by Wordfence – 7.4.14 WordPress Importer: by wordpressdotorg – 0.7 WP Booklet: by BinaryStash– 2.1.8 WP Fastest Cache: by Emre Vona – 0.9.1.7 WPML Media: by OnTheGoSystems – 2.6.3 WPML Multilingual CMS: by OnTheGoSystems – 4.4.9 WPML String Translation: by OnTheGoSystems – 3.1.7 WPML Translation Management: by OnTheGoSystems – 2.10.5 Yoast SEO: by Team Yoast – 15.9.2 * ### Inactive Plugins ### * My Custom Functions: by Space X-Chimp – 4.49 Smush: by WPMU DEV – 3.8.3 Stop Spammers: by Trumani – 2021.6 * ### Active MU Plugins ### * Health Check Troubleshooting Mode: by – 1.7.2 * ### Theme ### * Name: Bridge Child Version: 1.0.0 Author URL: [http://www.qodethemes.com/](http://www.qodethemes.com/) Child Theme: Yes Parent Theme Name: Bridge Parent Theme Version: 19.6 Parent Theme Author URL: [http://qodethemes.com/](http://qodethemes.com/) - This reply was modified 5 years, 1 month ago by [tymontymon](https://wordpress.org/support/users/tymontymon/). * Thread Starter [tymontymon](https://wordpress.org/support/users/tymontymon/) * (@tymontymon) * [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/#post-14421413) * [@mrdaro](https://wordpress.org/support/users/mrdaro/) * Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/) * (@mrdaro) * [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/#post-14422101) * Thanks. Create a “Success Page” using the [give_receipt] shortcode. * Also, deactivate the SG Optimizer plugin and let me know if it makes a difference. Another user reported the same issue and that’s the only plugin you have in common. Historically, it has caused some issues with GiveWP. * Thread Starter [tymontymon](https://wordpress.org/support/users/tymontymon/) * (@tymontymon) * [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/#post-14422167) * [@mrdaro](https://wordpress.org/support/users/mrdaro/) Rick, you are a hero and a scholar * For some reason the Success Page was not linked. It works now. * Thank you very much for your help:) * Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/) * (@mrdaro) * [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/#post-14422177) * Great! If anything else comes up, feel free to open a new support ticket. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Multi step donation iframe not loading’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) ## Tags * [form](https://wordpress.org/support/topic-tag/form/) * [iframe](https://wordpress.org/support/topic-tag/iframe/) * [loading](https://wordpress.org/support/topic-tag/loading/) * 10 replies * 2 participants * Last reply from: [Rick Alday](https://wordpress.org/support/users/mrdaro/) * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/multi-step-donation-iframe-not-loading/#post-14422177) * Status: resolved