Title: Multi-user site, automatic email not functioning
Last modified: January 10, 2022

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# Multi-user site, automatic email not functioning

 *  [edgarpeddy](https://wordpress.org/support/users/edgarpeddy/)
 * (@edgarpeddy)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/multi-user-site-automatic-email-not-functioning/)
 * Hello, I’m a freelancer who’s been hired by a small radio station to fix a problem
   they’re having with their website.
 * It’s a multi-user site with a signup page that is supposed to automatically send
   a registration email to create either an account or an account and a member page.
   The problem is this email does not get sent. I had nothing to do with setting
   up this website and the webmaster who did has been MIA for months.
 * Can anyone help me with possible avenues of troubleshooting or ideas of what 
   might be wrong?

Viewing 1 replies (of 1 total)

 *  [Brian Alexander](https://wordpress.org/support/users/ironprogrammer/)
 * (@ironprogrammer)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/multi-user-site-automatic-email-not-functioning/#post-15238170)
 * Hi, [@edgarpeddy](https://wordpress.org/support/users/edgarpeddy/):
 * For WordPress Multisite, the built-in setting for this can be found in the Network
   Admin:
 * [https://wordpress.org/support/article/network-admin-settings-screen/#registration-notification](https://wordpress.org/support/article/network-admin-settings-screen/#registration-notification)
 * If this is enabled, and new user/site registrations are still allowed, then here
   are some starting points to track down the root cause:
    - Install [Health Check](https://wordpress.org/plugins/health-check/) and verify
      that emails can be sent.
    - Check if any [email plugins](https://wordpress.org/plugins/search/email/) 
      are installed, and that they are configured properly (many include a test 
      feature).
    - Review the [Troubleshooting FAQ](https://wordpress.org/support/article/faq-troubleshooting/#emailed-passwords-are-not-being-received)
      for emails (the article relates to password emails, but may still apply).
    - There are several email logging plugins available that may aid your debugging
      efforts.
 * Please make sure to [back up the website](https://wordpress.org/support/article/wordpress-backups/)
   before installing or reconfiguring any plugins. It will save years of premature
   aging!

Viewing 1 replies (of 1 total)

The topic ‘Multi-user site, automatic email not functioning’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [Brian Alexander](https://wordpress.org/support/users/ironprogrammer/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/multi-user-site-automatic-email-not-functioning/#post-15238170)
 * Status: not resolved

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