Title: multiple emails Last modified: August 22, 2016 --- # multiple emails * Resolved [ucarman2002](https://wordpress.org/support/users/ucarman2002/) * (@ucarman2002) * [11 years, 4 months ago](https://wordpress.org/support/topic/multiple-emails-13/) * hello plugin is sending multiple emails to recipient. any way to fix this? * thanks * [https://wordpress.org/plugins/email-users/](https://wordpress.org/plugins/email-users/) Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Mike Walsh](https://wordpress.org/support/users/mpwalsh8/) * (@mpwalsh8) * [11 years, 4 months ago](https://wordpress.org/support/topic/multiple-emails-13/#post-5683546) * I need some additional information in order to help you out. 1. Are you sending a Post/Page notification or using the Send Email function? 2. How are you selecting recipients? Users or Groups? Both? 3. Hvave you been using Email Users for a while and this just started happening or did you just start using the plugin and experience this problem? * Let’s start with these questions and see where we’re at. * Plugin Author [Mike Walsh](https://wordpress.org/support/users/mpwalsh8/) * (@mpwalsh8) * [11 years, 4 months ago](https://wordpress.org/support/topic/multiple-emails-13/#post-5683612) * Are you still having this problem? * Thread Starter [ucarman2002](https://wordpress.org/support/users/ucarman2002/) * (@ucarman2002) * [11 years, 4 months ago](https://wordpress.org/support/topic/multiple-emails-13/#post-5683645) * hello yes I am I am using the send email function and sending to a group. I just started using email users I did send a email to a group previously without this issue i did change permalink structure after first group email. * thanks * Plugin Author [Mike Walsh](https://wordpress.org/support/users/mpwalsh8/) * (@mpwalsh8) * [11 years, 4 months ago](https://wordpress.org/support/topic/multiple-emails-13/#post-5683646) * The permalink structure would not have any effect on construction of the email. The best thing to do is temporarily turn on Email Users’ Debug Mode (Dashboard > Settings > Email Users – look for debug check box) and then send your email. In debug mode instead of sending an email you’ll get a dump of the email headers( which is what we want to see) along with some other stuff. * Look closely at the headers, are there duplicate email addresses? If so, we need to figure out why. * Thread Starter [ucarman2002](https://wordpress.org/support/users/ucarman2002/) * (@ucarman2002) * [11 years, 4 months ago](https://wordpress.org/support/topic/multiple-emails-13/#post-5683649) * hello did as you suggested sent mail in debug mode found no duplicate addresses * what I did find. 5 emails are sent to “from address” in the email when sending group email and when sending mail in debug mode. * one of my users also got the email sent when in debug mode? * Plugin Author [Mike Walsh](https://wordpress.org/support/users/mpwalsh8/) * (@mpwalsh8) * [11 years, 4 months ago](https://wordpress.org/support/topic/multiple-emails-13/#post-5683651) * When sending a group email or notification, the “From” address always receives a copy of the email. It should appear as the only address in the TO header. This is done because, for spam reasons, some email systems will reject an email that only has recipients in the BCC field. To get around this, the sender receives the email as the TO recipient. That behavior is expected. * Now why did you get 5? I suspect that your BCC limit setting is such that your recipient list is broken up into 5 groups. For example, if your BCC Limit is set to 20 you send email to a group which contains 92 users, Email Users will send out 5 separate emails: #1 is Users 1-20 plus the sender, #2 is Users 21- 40 plus the sender, #3 is Users 41-60 plus the sender, #4 is Users 61-80 plus the sender, and #5 is users 81-92 plus the sender. * Now if you don’t have a BCC limit set and you are getting 5 copies sent to the sender, that is unexpected behavior. As for a user receiving an email while in debug mode, that isn’t possible. Either all of the users receive mail or none do. In debug mode, a wp_mail() hook intercepts the call to send mail and dumps the data to the Dashboard. It doesn’t ever hand off the email to the MTA. For this reason I recommend turning on only briefly as other WordPress email, comments, user registrations, etc., will also be affected by debug mode. * Thread Starter [ucarman2002](https://wordpress.org/support/users/ucarman2002/) * (@ucarman2002) * [11 years, 4 months ago](https://wordpress.org/support/topic/multiple-emails-13/#post-5683652) * thank you for your help. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘multiple emails’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/email-users_a0e0cf.svg) * [Email Users](https://wordpress.org/plugins/email-users/) * [Frequently Asked Questions](https://wordpress.org/plugins/email-users/#faq) * [Support Threads](https://wordpress.org/support/plugin/email-users/) * [Active Topics](https://wordpress.org/support/plugin/email-users/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/email-users/unresolved/) * [Reviews](https://wordpress.org/support/plugin/email-users/reviews/) * 7 replies * 2 participants * Last reply from: [ucarman2002](https://wordpress.org/support/users/ucarman2002/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/multiple-emails-13/#post-5683652) * Status: resolved