Title: Multiple Errors, Need Help Last modified: May 8, 2022 --- # Multiple Errors, Need Help * Resolved [oriver](https://wordpress.org/support/users/oriver/) * (@oriver) * [4 years ago](https://wordpress.org/support/topic/multiple-errors-need-help/) * Hi, * Please could someone help, I’m getting the following errors in the last week: * – cURL 28, 52, & 55 – Occasional tearing of images – Several plugins not working including image optimising, and backup restore. – Server error messages: “An unexpected response was received from the server. More information has been logged in the browser console.” When going into the console I’m seeing: `Log] smush_manager_send_command JSON parse error (wposmush-3-2-3.min.js, line 1) [Log] WPO: could not parse the JSON (wposmush-3-2-3.min.js, line 1) [Log] (wposmush-3-2-3.min.js, line 1) …… * AND * Failed to load resource: cannot parse response: [https://____/wp-admin/admin-ajax.php?_fs_blog_admin=true](https://____/wp-admin/admin-ajax.php?_fs_blog_admin=true) * – Also errors showing in cPANEL: Cannot serve directory /home4/…/public_html/ wp-admin/css/: No matching DirectoryIndex (index.html.var,index.htm,index.html, index.shtml,index.xhtml,index.wml,index.perl,index.pl,index.plx,index.ppl,index. cgi,index.jsp,index.js,index.jp,index.php4,index.php3,index.php,index.phtml,default. htm,default.html,home.htm,index.php5,Default.html,Default.htm,home.html) found, and server-generated directory index forbidden by Options directive, referer: binance.com * Backend fatal error: PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 12288 bytes) in /home4/…./public_html/wp-includes/ functions.php on line 642\n * Backend log: PHP Notice: ob_end_flush(): Failed to send buffer of zlib output compression (0) in /home4/…../public_html/wp-includes/functions.php * – Lastly when trying to do a backup I’m getting the following warning messages: * 0000.097 (0) Output: zip warning: binziptest/test.zip not found or empty 0000.097( 0) Output: adding: binziptest/subdir1/ (in=0) (out=0) (stored 0%) 0000.098 (0) Output: adding: binziptest/subdir1/subdir2/ (in=0) (out=0) (stored 0%) 0000.098( 0) Output: adding: binziptest/subdir1/subdir2/test.html (in=131) (out=107) (deflated 18%) * 0030.040 (0) [Warning] uploads/wpforms/.htaccess.cpmh3129: unreadable file – could not be backed up * 0069.773 (0) PHP event: code E_WARNING: filemtime(): stat failed for /home4/…./ public_html/wp-content/updraft/backup_2022-05-06-2224_…._f63ba42a9f29-db.gz ( line 1884, wp-content/plugins/updraftplus/backup.php) * I have contacted my host servers who keep insisting everything is okay from them, I have contacted the plugins – 4 to be exact being affected and its not them either. I have tried: optimising database, clear caches, change browsers and deactivating plugins, all with no luck. * Everything is up to date as well. * Would be incredibly grateful for any help, as I’m hitting my head against a stack of brick walls. - This topic was modified 4 years ago by [oriver](https://wordpress.org/support/users/oriver/). - This topic was modified 4 years ago by [oriver](https://wordpress.org/support/users/oriver/). Viewing 9 replies - 1 through 9 (of 9 total) * [Steven Lin](https://wordpress.org/support/users/stevenlinx/) * (@stevenlinx) * [4 years ago](https://wordpress.org/support/topic/multiple-errors-need-help/#post-15628407) * > I have contacted my host servers who keep insisting everything is okay from > them, I have contacted the plugins – 4 to be exact being affected and its not > them either. * Either they’re kicking balls or you could be running into mis-configuration/conflicts. * 1.) * > deactivating plugins * After you’ve de-activated plugins, what does the errors on your WP-Admin Dashboard look like? Does it have same or less errors? If less, what errors were still present compared to before? * 2.) * > PHP Fatal error: Allowed memory size of 1073741824 * You could be running out of available memory, which could have caused those errors. * However, let’s focus on 1.) above for now. * Thread Starter [oriver](https://wordpress.org/support/users/oriver/) * (@oriver) * [4 years ago](https://wordpress.org/support/topic/multiple-errors-need-help/#post-15628875) * Hi [@stevenlinx](https://wordpress.org/support/users/stevenlinx/) * Thank you for your message. * 1) I’ve deactivated all the plugins and then just left on the affected plugins, one at a time that is, to check if there was a conflict. Same problems remained. – when turning off all plugins accept image compression still had cURL – Image tearing is sporadic, but has happened when everything was deactivated and just in the media library, hit refresh and the torn image then shows fine. – Get the server error message still when switching between functions on the dashboard * 2) Apparently the PHP memory is set to full. My disk usage is 3.60, with 3,480mb in public_html/ SQL 69 * Directive Local Value Master Value max_input_time 20000 60 max_input_vars 20000 1000 memory_limit 8192M 512M * Thank you for your help. * [Steven Lin](https://wordpress.org/support/users/stevenlinx/) * (@stevenlinx) * [4 years ago](https://wordpress.org/support/topic/multiple-errors-need-help/#post-15632773) * 1.) What web host do you have? on what hosting plan? * 2.) In your `wp-config.php` file under the WordPress folder of your site, do you have these two lines? * ``` define( 'WP_MEMORY_LIMIT', 'XXX' ); define( 'WP_MAX_MEMORY_LIMIT', 'XXX' ); ``` * If so, what are the values? * Thread Starter [oriver](https://wordpress.org/support/users/oriver/) * (@oriver) * [4 years ago](https://wordpress.org/support/topic/multiple-errors-need-help/#post-15633830) * [@stevenlinx](https://wordpress.org/support/users/stevenlinx/) * 1) I’m on a shared hosting plan, max database 5GB * 2) I found the file but the two lines were missing. I did find a summary of the PHP settings which states: memory_limit 8192, post_max_size 8192, upload_max_filesize 8192. * Thread Starter [oriver](https://wordpress.org/support/users/oriver/) * (@oriver) * [4 years ago](https://wordpress.org/support/topic/multiple-errors-need-help/#post-15633847) * [@stevenlinx](https://wordpress.org/support/users/stevenlinx/) * I think my host server may have gone a little far in changing the PHP settings to solve the cURL issue, which it didn’t fix. * The settings currently are: max_execution_time 20000 max_input_time 20000 max- inputs-vars 20000 memory_limit 8192M post_max_size 8192M session.gc_maxlifetime 1440 upload_max_filesize 8192M zlib.output_compression Disabled * Would it be best to change these? Thanks again * [Steven Lin](https://wordpress.org/support/users/stevenlinx/) * (@stevenlinx) * [4 years ago](https://wordpress.org/support/topic/multiple-errors-need-help/#post-15636416) * 1.) `I’m on a shared hosting plan, max database 5GB` I wonder if you can provide the name of the web hosting company so I can take a detailed look at the specs of the hosting plan. Also, I can compare it with other web hosting company/plans that I could be recommending. * 2.) Your system has many plug-ins and its running into a memory limitation; shared hosting doesn’t provide much memory to begin with. * The PHP 8192M (8 GiB) memory limit is shared with other customers’ sites on the same server. Then, there seems to be another hard limit of 1 GiB placed on each site (to make sure one site does not use up all the resources on the shared server). * In your `wp-config.php` file, add in these two lines and see what happens: * define( ‘WP_MEMORY_LIMIT’, ‘5120M’ ); define( ‘WP_MAX_MEMORY_LIMIT’, ‘5120M’); * I.) Are the errors less or more? II.) Do you still see “PHP Fatal error: Allowed memory size of XXX bytes exhausted” What’s the full message? * Thread Starter [oriver](https://wordpress.org/support/users/oriver/) * (@oriver) * [4 years ago](https://wordpress.org/support/topic/multiple-errors-need-help/#post-15637327) * [@stevenlinx](https://wordpress.org/support/users/stevenlinx/) * Hi, * I’m a bit unsure about adding lines to the wp-config.php file, as I’m not a developer, my knowledge is basic to getting better. * 1. With BlueHost, on Shared Choice. * 2. It’s been suggested that the PHP settings were too extreme and would have been adding to the problem. I therefore changed it to: * ``` max_execution_time 1200 max_input_time 1200 max-inputs-vars 4000 memory_limit 1028M post_max_size 128M session.gc_maxlifetime 1440 upload_max_filesize 128M zlib.output_compression Disabled ``` * But post images are taking a long time to appear. Do you please have any suggestions as to what I should change these to? * Thank you - This reply was modified 4 years ago by [oriver](https://wordpress.org/support/users/oriver/). * [Steven Lin](https://wordpress.org/support/users/stevenlinx/) * (@stevenlinx) * [4 years ago](https://wordpress.org/support/topic/multiple-errors-need-help/#post-15640310) * 1.) * ``` I’m a bit unsure about adding lines to the wp-config.php file, as I’m not a developer, my knowledge is basic to getting better. ``` * If that’s the case, then it’s probably hard to move forward from this point on in this thread. * 2.) * > Backend fatal error: PHP Fatal error: Allowed memory size of 1073741824 bytes > exhausted (tried to allocate 12288 bytes) in /home4/…./public_html/wp-includes/ * 1073741824 bytes is 1 GiB, which is very large for a site that is on shared hosting. * In other words, you either reduce the memory footprint (fixing site issues or reduce the number of plug-ins) or the site shouldn’t be on shared hosting. * Most WP sites have a memory allocation of 256 MB. * For sites on shared hosting, you would typically only have between 0 and 5 plugins. * For sites on cloud hosting/VPS hosting/dedicated server, you can run anywhere from 5 and 20 plugins without much issues. * Your best bet going forward is probably to recruit outside help (e.g. freelancers) to take a deeper look at your system (i.e. there could be more than one issue). * After working with outside help, if upgrading hosting is determined to be needed( and since you’re already using the Smush plug-in), maybe you want to take a look at WPMU DEV. Their lowest tier has 1 GB dedicated memory and you instantly get to use 7 of their Pro plugins for free, including Smush Pro. [https://wpmudev.com/hosting/](https://wpmudev.com/hosting/) * Thread Starter [oriver](https://wordpress.org/support/users/oriver/) * (@oriver) * [4 years ago](https://wordpress.org/support/topic/multiple-errors-need-help/#post-15646061) * [@stevenlinx](https://wordpress.org/support/users/stevenlinx/) * Thank you, your advice has been really helpful. I’ll try to reduce plugins and have a look at outside help, along with upgrading hosting. Many thanks again. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Multiple Errors, Need Help’ is closed to new replies. ## Tags * [curl](https://wordpress.org/support/topic-tag/curl/) * [errors](https://wordpress.org/support/topic-tag/errors/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 9 replies * 2 participants * Last reply from: [oriver](https://wordpress.org/support/users/oriver/) * Last activity: [4 years ago](https://wordpress.org/support/topic/multiple-errors-need-help/#post-15646061) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics