Title: Multiple failures
Last modified: May 23, 2020

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# Multiple failures

 *  Resolved [swmri](https://wordpress.org/support/users/swmri/)
 * (@swmri)
 * [6 years ago](https://wordpress.org/support/topic/multiple-failures-2/)
 * I have been working with the free version for some time, without luck. I upgraded
   to the full Pro version in hopes it would help, or I would at least have access
   to support. That is not so.
 * 1. I can install a single video within Avada, using the default editor. I don’t
   know if there is another way to do so, and don’t even know if I am doing it correctly.
 * 2. The video is embedded, but it ignores the columns and containers. In other
   words, I can see it on the page, but it is so large as to disrupt all other elements
   on the page, and is not stylable at all, not amenable to an adjacent text box,
   etc.
 * 3. On iOS, video is so large as to be off the page by more than half its width.
 * 4. I cannot embed my channel, using the same URL as I use for the single video.
   I keep getting this broad error message about permissions, and have not been 
   able to correlate that with anything on YT.
 * 5. Tutorial videos do not apparently include the basics. For somebody using this
   for the first time, I am not looking for details on a live stream when I cannot
   even get one video to embed properly. Couldn’t you have a little more simple 
   introduction so a beginner to the plugin can avoid obvious mistakes?
 * And access to ‘Priority Support?’ In the small print after installing, in the
   settings window on WP, there is an email address, with ‘we might get back to 
   you in a week.’
 * After many hours of trying to resolve this, I have no progress. I am posting 
   here because I don’t think a reply in a week or so is going to help. Thanks in
   advance

Viewing 1 replies (of 1 total)

 *  Plugin Author [embedplus](https://wordpress.org/support/users/embedplus/)
 * (@embedplus)
 * [6 years ago](https://wordpress.org/support/topic/multiple-failures-2/#post-12884459)
 * This post inaccurate portrays our support/service in multiple ways — especially
   the statements on priority support. Further [@swmri](https://wordpress.org/support/users/swmri/)
   got a direct email response to his Pro support request within a few hours after
   sending it — notably on a Saturday of Memorial Day weekend (5/23/2020). That’s
   actually a response time that most companies would be proud of.

Viewing 1 replies (of 1 total)

The topic ‘Multiple failures’ is closed to new replies.

 * ![](https://ps.w.org/youtube-embed-plus/assets/icon-256x256.png?rev=2165403)
 * [Embed Plus for YouTube Gallery, Livestream and Lazy Loading with Facades](https://wordpress.org/plugins/youtube-embed-plus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/youtube-embed-plus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/youtube-embed-plus/)
 * [Active Topics](https://wordpress.org/support/plugin/youtube-embed-plus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/youtube-embed-plus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/youtube-embed-plus/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [embedplus](https://wordpress.org/support/users/embedplus/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/multiple-failures-2/#post-12884459)
 * Status: resolved