Multiple galleries not displaying correctly

  • Resolved sadviser

    (@sadviser)


    8 years ago

    Hi,
    Your plugin promises multiple galleries on one page without mention of upgrading to pro which is why I chose your plugin to install. Your gallery is perfect for my client’s needs. However. I just uploaded the second gallery to the page and it broke the first gallery. Can you please help. I need this sorted very quickly as my client would like their site live by tomorrow COB AEST.
    Thanks.
    David

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter sadviser

    (@sadviser)

    8 years ago

    Hello,
    I still have not received a response. Can you please help with this issue. I have multiple galleries on one page and it shows all images in the gallery instead of just one before you click.

    You can see it at the link I have provided.

    Please help as this site is now live at sheppartonchamber.com.au/business-award-winners

    but I have had to remove the page from the menu as it is not displaying correctly.

    Please can you help? Your plugin said you could have multiple galleries on one page, but there seems to be a conflict.

    Regards,
    David

    • This reply was modified 8 years ago by sadviser.
    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    8 years ago

    Hi,

    Please note that the issue may be related to your page’s size, which is 54 MB. The images are large there. Please decrease the quantity of the images or optimize your images. You can use a plugin for optimizing the images, for example, Image Optimizer by 10web .

    Please let us know if the information helps.

    Thank you! Have a nice day!

    Thread Starter sadviser

    (@sadviser)

    8 years ago

    Hi,
    I have optimized the images and the page is still not loading correctly. It shows all images in each gallery. I need it to show just the first image.
    Thank you.
    David

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    8 years ago

    Hi,

    We need to have a closer look at the described issue.
    Please contact our support team using the following email address:[email protected]
    Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks, have a nice day!

    Thread Starter sadviser

    (@sadviser)

    7 years, 12 months ago

    Hi. I have sent the request through but have not heard back yet?
    Thanks.
    David.

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    7 years, 12 months ago

    Hi,

    Please note that we have replied you three days. Probably you did not receive our Email message or it is in the Spam. In any case, we will reply to you again.

    Thank you! Have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)

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