Title: Multiple issues Last modified: March 24, 2023 --- # Multiple issues * Resolved [darkstudio](https://wordpress.org/support/users/darkstudio/) * (@darkstudio) * [3 years, 2 months ago](https://wordpress.org/support/topic/multiple-issues-42/) * Hi, We have multiple issue with this plugin: 1. Some post is marked “unavailable” on plugin but the post exist on facebook and is public. [https://ibb.co/p0pJBrC](https://ibb.co/p0pJBrC) 2. Some photo/video link make a broken link but the photo/video is on facebook and public. [https://ibb.co/p0pJBrC](https://ibb.co/p0pJBrC) 3. on some smartphones, some characters are replaced by “squares” therefore not recognized. [https://ibb.co/FwN7JwJ](https://ibb.co/FwN7JwJ) regards, * EDIT: For the point 1 and 2 , i have find the issue. The plugin dont take the real name of page/group, its take only ID and when the link is formed with ID and not real name, the link is broken, the plugin mlust take the real name of page/group. When the link on plugin is formed like this => [https://www.facebook.com/123456789123/posts/5555555555](https://www.facebook.com/123456789123/posts/5555555555) the link is broken, but if we replace 123456789123 by the name of page/group like this => [https://www.facebook.com/mypagename/posts/587185830103022](https://www.facebook.com/mypagename/posts/587185830103022) everything work fine. The plugin must take name of page when the link is formed like this [https://www.facebook.com/123456789123/posts/5555555555](https://www.facebook.com/123456789123/posts/5555555555) This is problem appear when we share a post of an other page. - This topic was modified 3 years, 2 months ago by [darkstudio](https://wordpress.org/support/users/darkstudio/). - This topic was modified 3 years, 2 months ago by [darkstudio](https://wordpress.org/support/users/darkstudio/). - This topic was modified 3 years, 2 months ago by [darkstudio](https://wordpress.org/support/users/darkstudio/). Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [Smash Balloon Louis](https://wordpress.org/support/users/smashballoonlouis/) * (@smashballoonlouis) * [3 years, 2 months ago](https://wordpress.org/support/topic/multiple-issues-42/#post-16591984) * Hi [@darkstudio](https://wordpress.org/support/users/darkstudio/), * Thank you for contacting us! We are already investigating the issue you mention in points 1 & 2. We will release an updated version of the plugin as soon as we can that addresses this. For point 3, can you send us a support request [here](https://smashballoon.com/support/) and include the **System Info** from the Help page of the plugin settings so we can investigate this further? Please only include the System Info in a support request through our website as you should not share this information on the public forum here.Thanks!Louis * Thread Starter [darkstudio](https://wordpress.org/support/users/darkstudio/) * (@darkstudio) * [3 years, 1 month ago](https://wordpress.org/support/topic/multiple-issues-42/#post-16626461) * Hi, * Do you have fixed the issue please ? We want take a premium version for a client but with this issue is not possible. Note: do you see on my first message that i have find why the issue is present ? * regards * Plugin Support [Smash Balloon Louis](https://wordpress.org/support/users/smashballoonlouis/) * (@smashballoonlouis) * [3 years, 1 month ago](https://wordpress.org/support/topic/multiple-issues-42/#post-16630344) * Hi [@darkstudio](https://wordpress.org/support/users/darkstudio/), * Apologies for the delay. Our development team has created a fix for this which will be included in the next update to the plugin. Please be sure to keep your plugin up-to-date to receive this as soon as it is available. Thank you for your patience. Thanks!Louis * Plugin Support [Smash Balloon Joel](https://wordpress.org/support/users/joelsmashballoon/) * (@joelsmashballoon) * [3 years, 1 month ago](https://wordpress.org/support/topic/multiple-issues-42/#post-16644826) * Hey [@darkstudio](https://wordpress.org/support/users/darkstudio/), * Since we haven’t heard back from you on this we will mark this thread as resolved. As Louis mentioned this will be fixed in an upcoming update, but if you have any other question don’t hesitate to reply here or start a new thread. * Best regards, Joel * Thread Starter [darkstudio](https://wordpress.org/support/users/darkstudio/) * (@darkstudio) * [3 years ago](https://wordpress.org/support/topic/multiple-issues-42/#post-16750887) * Hi, 1 month and 1 week later, can you confirm that is fixed please ? Regards. - This reply was modified 3 years ago by [darkstudio](https://wordpress.org/support/users/darkstudio/). * Plugin Support [Smash Balloon Louis](https://wordpress.org/support/users/smashballoonlouis/) * (@smashballoonlouis) * [3 years ago](https://wordpress.org/support/topic/multiple-issues-42/#post-16751828) * Hi [@darkstudio](https://wordpress.org/support/users/darkstudio/), * Our apologies for the delay. Our development team is still working on an update release that will contain a fix for this issue. We will release this as soon as we can, but we do not have a specific ETA at this time. Sorry for the inconvenience and thank you for your patience. * Best regards, * Louis Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Multiple issues’ is closed to new replies. * ![](https://ps.w.org/custom-facebook-feed/assets/icon-256x256.png?rev=2700775) * [Smash Balloon Social Post Feed - Simple Social Feeds for WordPress](https://wordpress.org/plugins/custom-facebook-feed/) * [Frequently Asked Questions](https://wordpress.org/plugins/custom-facebook-feed/#faq) * [Support Threads](https://wordpress.org/support/plugin/custom-facebook-feed/) * [Active Topics](https://wordpress.org/support/plugin/custom-facebook-feed/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/custom-facebook-feed/unresolved/) * [Reviews](https://wordpress.org/support/plugin/custom-facebook-feed/reviews/) * 8 replies * 3 participants * Last reply from: [Smash Balloon Louis](https://wordpress.org/support/users/smashballoonlouis/) * Last activity: [3 years ago](https://wordpress.org/support/topic/multiple-issues-42/#post-16751828) * Status: resolved