Title: Multiple orders from same customer placed on same timestamp Last modified: November 11, 2022 --- # Multiple orders from same customer placed on same timestamp * Resolved [tjwang](https://wordpress.org/support/users/tjwang/) * (@tjwang) * [3 years, 7 months ago](https://wordpress.org/support/topic/multiple-orders-from-same-customer-placed-on-same-timestamp/) * Experiencing a strange bug: One customer places multiple orders, likely within a few minutes – but in the Order details they are all set to having appeared at the exact same minute (e.g. 10:52pm). The issue then is that we are unable to capture the payment (it is stuck On hold) and any payment details inside WooCommerce is gone, and the orders are not found listed in the logs for the payment providers. * We are using two different payment solutions/plugins (Vipps and Klarna). The issue appears on both payment solutions, which leads me to believe there is something with WooCommerce core. It seems to somehow place these orders on the same minute even though that is technically impossible. I tested placing two orders within the same minute, using two browser windows and express checkout. I was able to, but that did not reproduce the error. I now have an instance of 3(!) orders being placed on the same minute from the same customer – that is impossible to do! * Could there be some kind of queueing going on that batches these order together? I have now experienced this error almost 10 times the last month, all cases coincidentally has happened after the release of WC 7.0 * Was unable to find any other questions on this topic, but hoping someone has any insight! Viewing 3 replies - 1 through 3 (of 3 total) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 7 months ago](https://wordpress.org/support/topic/multiple-orders-from-same-customer-placed-on-same-timestamp/#post-16198899) * Hi [@tjwang](https://wordpress.org/support/users/tjwang/) * Thanks for reaching out! * I understand that there are some orders that were placed from the same customer on the same timestamp, is that correct? * Can you please check if there are any patterns to these orders? Like, same product type, same categories, same payment gateway, etc. * If you could also provide a screenshot of the Order Notes for these orders as well. * If you don’t already have a screenshot service installed, you can try [https://snipboard.io](https://snipboard.io) or [http://skitch.com/](http://skitch.com/). You can share the direct link to the image as a response to this topic. * Furthermore, I’d like to understand your site properly, can you please share your **System Status Report**, that will help us further troubleshoot. * You can find it via `WooCommerce > Status`. Select `Get system report` and then` Copy for support`. Once you’ve done that, you can paste it into your reply here. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * Thread Starter [tjwang](https://wordpress.org/support/users/tjwang/) * (@tjwang) * [3 years, 7 months ago](https://wordpress.org/support/topic/multiple-orders-from-same-customer-placed-on-same-timestamp/#post-16200067) * That’s correct. They appear to be “normal” order until we try to Complete/capture the payment, at which point it fails. I just had another case, two orders that appear as “Processing”, but looking at transaction details I already know they will fail as they are missing an order ID from the payment provider. * I don’t see any clear pattern: – Some orders have one book, some have multiple– Most are in our main category “Book”, but some are also in “Book bundle”. – The payment solutions also vary between two options at checkout (Klarna and Vipps) and express checkout (Vipps). * I get no fatal errors, and as previously mentioned, the orders do not show up in the payment solution logs either. * Payment ID missing (even for Processing order) [https://snipboard.io/CDAzUG.jpg](https://snipboard.io/CDAzUG.jpg) * On Hold-orders (after failing to capture/complete) [https://snipboard.io/05Gsmu.jpg](https://snipboard.io/05Gsmu.jpg) Here the orders with same customer also has the same time stamp. * What happens when I try to complete/capture these orders: [https://snipboard.io/DY1VhB.jpg](https://snipboard.io/DY1VhB.jpg) * No fatal errors on these dates. * System report * ### WordPress Environment ### * WordPress address (URL): [https://pokket.no](https://pokket.no) Site address( URL): [https://pokket.no](https://pokket.no) WC Version: 7.1.0 REST API Version: ✔ 7.1.0 WC Blocks Version: ✔ 8.7.5 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: ❌ 6.0.3 – There is a newer version of WordPress available( 6.1) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: nb_NO External object cache: – * ### Server Environment ### * Server Info: Apache PHP Version: 8.0.25 PHP Post Max Size: 100 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.74.0 OpenSSL/1.1.1n * SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC 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Version: 27.4 Author URL: Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ * ### Templates ### * Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce. php has priority over archive-product.php. This is intended to prevent display issues. * Overrides: pokket/woocommerce/archive-product.php pokket/woocommerce/content- single-product.php pokket/single-product.php version – is out of date. The core version is 1.6.4 * Outdated Templates: ❌ * Learn how to update * ### Klarna Payments Request Log ### * 2022-11-13 17:17:33: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”76fc7357-0187-4522-8d77- 19f727f4e073\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-13 17:17:22: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”1745dce6-f11b-49b9-9920- 9c960001215d\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-13 17:17:22: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”af264886-7013-4f3d-a9f8- f9bf4f797719\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-13 17:16:53: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”e67554b2-1046-4013-acd2- b4eddf1805fb\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-13 17:16:53: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”f2f9c6a3-3afa-4adf-987c- b6fa0f14ab8f\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-13 17:16:50: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”7bd92423-e586-439f-9292- fd0364e95eb8\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-13 17:16:50: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”1f75f16c-853a-4652-8378- 308368482069\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-13 17:16:50: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”85327b18-ca30-4f7d-b048- 1fbccca92d14\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-13 17:16:49: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”857cfaa4-f906-4df1-9679- 534e0b7dab7a\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-11 18:02:08: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”931e3bb6-b656-47e9-907b- bfa86e383d75\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-11 18:02:08: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”0f85c585-70a5-4f89-b64f- f9ffee1bc14a\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-11 16:20:46: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”3346cfc8-76c5-43ed-8183- ba9fb38db7f5\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-11 16:20:46: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”f5f6a0ee-87eb-4d60-a559- 361fe990705c\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-11 14:11:06: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”21abde33-9157-4a38-93d6- 5b3693fe725a\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-11-11 14:11:05: KP Create Session Response code: 400 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”BAD_VALUE\”,\n \”error_messages\” :[\” Bad value: order_amount\” ],\n \”correlation_id\” : \”8ce12146-64d1-407d-b7dd- 2659997a44f6\”\n}”,”response”:{“code”:400,”message”:”Bad Request”},”cookies”:[],” filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * ### Klarna Countries ### * Production Countries: NO Test Countries: No countries selected * ### Admin ### * Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion- sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile- welcome wc-pay-promotion wc-pay-welcome-page * Disabled Features: minified-js new-product-management-experience settings * Daily Cron: ✔ Next scheduled: 2022-11-15 10:57:44 +01:00 Options: ✔ Notes: 87 Onboarding: completed * ### Action Scheduler ### * Complete: 6,498 Oldest: 2022-10-15 11:14:40 +0200 Newest: 2022-11-15 09:34:03 +0100 * Failed: 3 Oldest: 2022-05-11 15:25:03 +0200 Newest: 2022-05-11 15:25:03 +0200 * Pending: 5 Oldest: 2022-11-15 12:17:52 +0100 Newest: 2022-11-18 09:04:31 +0100 * ### Status report information ### * Generated at: 2022-11-15 09:34:07 +01:00 ` * [WebWizards](https://wordpress.org/support/users/webwizardsdev/) * (@webwizardsdev) * [3 years, 6 months ago](https://wordpress.org/support/topic/multiple-orders-from-same-customer-placed-on-same-timestamp/#post-16201698) * Hi there, * I see you are using our MarketKing multi-vendor plugin. It may be related to the issue you’re describing. * In MarketKing, when a customer places an order with products belonging to multiple vendors, that order will be split into multiple sub-orders. * What would happen is that the main order would be processed and paid normally, and afterwards, it would be split, so that each vendor can handle their part of the order with their products (each suborder would have the products of that vendor). * The payment would/should normally only be done for the “Composite orders” (the main order containing the suborders): [https://prnt.sc/cuWC-2rQzkdr](https://prnt.sc/cuWC-2rQzkdr) * I don’t know the exact details of what the issue you are having is, or if it’s even related, but I thought I should mention the above. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Multiple orders from same customer placed on same timestamp’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [on-hold](https://wordpress.org/support/topic-tag/on-hold/) * 4 replies * 3 participants * Last reply from: [WebWizards](https://wordpress.org/support/users/webwizardsdev/) * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/multiple-orders-from-same-customer-placed-on-same-timestamp/#post-16201698) * Status: resolved