Multiple Orders Single Transaction ID

  • Resolved rhinogroup

    (@rhinogroup)


    8 years, 5 months ago

    I am using version 1.4.7 of the plugin.

    We recently had an issue where a customer place an order in woocommerce using paypal express. In the backend of WordPress we had order 63357, 63360, and 63363. All three orders came across with the exact same transaction id as well as the same products in the order. I know the customer did not place multiple orders on the site as theses are all within seconds of each other.

    Has anyone ever run into an issue like this. 3 Orders one transaction ID. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Nicola Mustone

    (@nicolamustone)

    Automattic Happiness Engineer

    8 years, 5 months ago

    Hi,
    It would be helpful to have a look at your orders to understand what happened. I suggest you open a ticket in our support desk at https://woocommerce.com/.

    Please make sure to include to create an account with email [email protected] and set its role to Administrator. Let us know that you did so and we will reset its password.

    I’m marking this as resolved here since we need to continue the discussion on the help desk.

    Thanks!

    Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    8 years, 5 months ago

    Handling this via WooCommerce.com support now, so closing here. 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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