Title: Multiple orders when customer changes their mind
Last modified: April 7, 2020

---

# Multiple orders when customer changes their mind

 *  Resolved [Ann-Sophie](https://wordpress.org/support/users/ann-sophie/)
 * (@ann-sophie)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/multiple-orders-when-customer-changes-their-mind/)
 * Hey, I have an issue with a customer having sent 3 orders, 1 which he has paid
   for and 2 with status “Payment Pending”. It seems the customer changed his mind
   after having clicked the button to pay. He didn’t change payment method.
    I believe
   the order should be cancelled or deleted after a certain period of time, but 
   it isn’t. I can only manually delete the orders. But this doesn’t make sense,
   if there are 100 customers changing their mind daily, I need to delete so many
   orders manually.
 * I don’t want the order to be cancelled completely if they change their mind. 
   What is the correct way to set this up?

Viewing 1 replies (of 1 total)

 *  [Andreas W.](https://wordpress.org/support/users/aweissinpsyde/)
 * (@aweissinpsyde)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/multiple-orders-when-customer-changes-their-mind/#post-12646517)
 * Hello [@ann-sophie](https://wordpress.org/support/users/ann-sophie/)
 * please have a look here [https://docs.woocommerce.com/document/managing-orders/](https://docs.woocommerce.com/document/managing-orders/)
   how WooCommerce handles the status.
 * If the customer changes his mind and for e.g. close the window WooCommerce doesn’t
   know if it was accidentally or by losing the internet connection. Normally a 
   customer can pay his order later too so the status will be changed, In your case
   the status is correct because if WooCommerce cancels it and the customer wants
   to pay later he wouldn’t be able to do it.

Viewing 1 replies (of 1 total)

The topic ‘Multiple orders when customer changes their mind’ is closed to new replies.

 * ![](https://ps.w.org/mollie-payments-for-woocommerce/assets/icon-256x256.png?
   rev=3090580)
 * [Mollie Payments for WooCommerce](https://wordpress.org/plugins/mollie-payments-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mollie-payments-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mollie-payments-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mollie-payments-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mollie-payments-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mollie-payments-for-woocommerce/reviews/)

## Tags

 * [multiple orders](https://wordpress.org/support/topic-tag/multiple-orders/)
 * [payment pending](https://wordpress.org/support/topic-tag/payment-pending/)
 * [status](https://wordpress.org/support/topic-tag/status/)

 * 1 reply
 * 2 participants
 * Last reply from: [Andreas W.](https://wordpress.org/support/users/aweissinpsyde/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/multiple-orders-when-customer-changes-their-mind/#post-12646517)
 * Status: resolved