Title: Multiple Step Gravity Form Doesn’t Work Last modified: July 17, 2023 --- # Multiple Step Gravity Form Doesn’t Work * Resolved [Pat_Martinez](https://wordpress.org/support/users/pat_martinez/) * (@pat_martinez) * [2 years, 11 months ago](https://wordpress.org/support/topic/multiple-step-gravity-form-doesnt-work/) * Hello, our multistep Gravity form hangs up and eventually causes a database connection error. We narrowed down the problem to the CleanTalk plugin. If we deactivate it the form works properly. I tested one of our standard forms (not a multi-step one) and it worked fine. * This [video ](https://www.dropbox.com/scl/fi/uj28z95ruaj8u4a0ysegh/CleanTalk-Gravity-Form-problem.mp4?rlkey=1y0rtybrk6bxnx3buztdnxdc2&dl=0) shows what happens. We are using version 6.13 of the plugin. - This topic was modified 2 years, 11 months ago by [Pat_Martinez](https://wordpress.org/support/users/pat_martinez/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmultiple-step-gravity-form-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/) * (@sergecleantalk) * [2 years, 10 months ago](https://wordpress.org/support/topic/multiple-step-gravity-form-doesnt-work/#post-16902284) * Hello, * Are there any PHP errors in your web server’s PHP logs? You can ask your hosting support for help. * Thread Starter [Pat_Martinez](https://wordpress.org/support/users/pat_martinez/) * (@pat_martinez) * [2 years, 10 months ago](https://wordpress.org/support/topic/multiple-step-gravity-form-doesnt-work/#post-16919156) * Sorry for the late reply. These are some of the error messages we are getting. Even if I disable Redis cache the form still won’t work with CleanTalk activated. * [Mon Jul 17 16:30:12.395328 2023] [proxy_fcgi:error] [pid 20046:tid 139906881648384][ client 75.231.252.72:0] AH01071: Got error ‘PHP message: objectcache.error: Failed to execute `GET` commandPHP message: objectcache.error: read error on connection………… ion to tcp://127.0.0.1:6379PHP message: objectcache.error: Failed to execute ` HGETALL` commandPHP message: objectcache.error: read error on connection to tcp:// 127.0.0.1:6379′, referer: [https://staging.coachtrainingworld.com/certification-order-form/](https://staging.coachtrainingworld.com/certification-order-form/) * [Mon Jul 17 16:30:12.510883 2023] [proxy_fcgi:error] [pid 20046:tid 139906714154752][ client 75.231.252.72:0] AH01071: Got error ‘PHP message: objectcache.error: Failed to execute `GET` commandPHP message: objectcache.error: read error on connection to tcp://127.0.0.1:6379′, referer: [https://staging.coachtrainingworld.com/certification-order-form/](https://staging.coachtrainingworld.com/certification-order-form/) * [Mon Jul 17 16:30:12.581532 2023] [proxy_fcgi:error] [pid 20126:tid 139907066484480][ client 75.231.252.72:0] AH01071: Got error ‘PHP message: objectcache.error: Failed to execute `GET` commandPHP message: objectcache.error: read error on connection to tcp://127.0.0.1:6379PHP message: objectcache.error: Failed to execute `INFO` commandPHP message: objectcache.error: read error on connection to tcp://127.0.0.1: 6379′, referer: [https://staging.coachtrainingworld.com/certification-order-form/](https://staging.coachtrainingworld.com/certification-order-form/) * [Mon Jul 17 16:30:15.684443 2023] [proxy_fcgi:error] [pid 20046:tid 139906856470272][ client 75.231.252.72:0] AH01067: Failed to read FastCGI header, referer: [https://staging.coachtrainingworld.com/certification-order-form/](https://staging.coachtrainingworld.com/certification-order-form/) * [Mon Jul 17 16:30:15.686440 2023] [proxy_fcgi:error] [pid 20046:tid 139906856470272]( 104)Connection reset by peer: [client 75.231.252.72:0] AH01075: Error dispatching request to : , referer: [https://staging.coachtrainingworld.com/certification-order-form/](https://staging.coachtrainingworld.com/certification-order-form/) * [SergeM](https://wordpress.org/support/users/serge00/) * (@serge00) * [2 years, 10 months ago](https://wordpress.org/support/topic/multiple-step-gravity-form-doesnt-work/#post-16919350) * Hello, [@pat_martinez](https://wordpress.org/support/users/pat_martinez/). * We released a new version of the CleanTalk plugin 6.14. It should fix the issue. * Please, re-install the CleanTalk Anti-Spam Plugin with the **Complete Deactivation** option: • WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → set the option “Complete Deactivation” to “On” → Save Changes;• WordPress Admin Page → Plugins → Installed plugins → Anti-Spam by CleanTalk → Deactivate and Delete. * Then install it anew: [https://cleantalk.org/help/install-wordpress](https://cleantalk.org/help/install-wordpress) * Don’t forget to refresh your website cache after all these steps if you use any. * Did it help? * Thread Starter [Pat_Martinez](https://wordpress.org/support/users/pat_martinez/) * (@pat_martinez) * [2 years, 10 months ago](https://wordpress.org/support/topic/multiple-step-gravity-form-doesnt-work/#post-16921902) * Thank you for the clear instructions. That fixed the problem! * [SergeM](https://wordpress.org/support/users/serge00/) * (@serge00) * [2 years, 10 months ago](https://wordpress.org/support/topic/multiple-step-gravity-form-doesnt-work/#post-16921921) * You are very welcome! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Multiple Step Gravity Form Doesn’t Work’ is closed to new replies. * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767) * [Anti-Spam by CleanTalk. 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