Multiple submissions in Gravity Forms?

  • Resolved carminemorra

    (@carminemorra)


    6 years ago

    Hi,
    Since installing Persistent login some user submitted Gravity Forms (GF) are submitting multiple times.

    When I spoke to GF about this they suggested it’s likely a mobile browser issue. When the browser loads again – it resubmits. And, mobile users often open several windows for the same website.

    I ask Gravity Forms if Persistent Login might make it worse by keeping the user logged in. Gravity Forms said it’s possible.

    Question: Do you believe it’s possible that a mobile user’s browser resubmitting forms might be made worse by Persistent Login?

    I’m standing by.
    Thanks,
    -Carmine

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author lukeseager

    (@lukeseager)

    6 years ago

    Hi, thanks for getting in touch.

    I can’t think of a reason why Persistent Login would make forms submit multiple times. There are no redirects/page refreshes that occur in Persistent Login.

    I will install gravity forms with Persistent Login though and test it. Do you know if the forms submitting through AJAX or is the page refreshing to submit the form?

    Do you have any information about which browser(s) you’ve seen this happening in?

    Thread Starter carminemorra

    (@carminemorra)

    6 years ago

    Luke,
    Thanks for the speedy reply. I’d be happy if Persistent Login is in the clear here. I’m loving it.

    RE: Do you know if the forms submitting through AJAX
    no, the form shortcode is…
    [gravityform id=”3″ title=”false” description=”false”]

    … ajax=”true”] is not present.

    RE: is the page refreshing to submit the form?
    Sorry, I’m not sure I understand this question. I can’t recreate the scenario on my iPhone and it hasn’t happened since.

    With that, I’m comfortable with your answer. I appreciate it.

    With best regards,

    -Carmine

    Plugin Author lukeseager

    (@lukeseager)

    6 years ago

    Great, thanks for the info.

    I’ll give gravity forms a test alongside Persistent Login this weekend and i’ll let you know if I find anything.

    Plugin Author lukeseager

    (@lukeseager)

    6 years ago

    Hi Carmine,

    I can’t seem to replicate this issue. Have you seen this problem happening since you opened this support request?

    Thanks,
    Luke

    Thread Starter carminemorra

    (@carminemorra)

    6 years ago

    it has happened once.
    the user reported they filled a form, left the confirmation page open.
    returned the next day and the browser refreshed and hung on the login page.
    she closed the tab and re-visited the page with no error

    I suppose that may have caused a submission.

    thanks for sticking with this but I don’t believe Persistent Login is the culprit.

    PS Mobile phone with ios

    With best regards,

    -Carmine

    Thread Starter carminemorra

    (@carminemorra)

    6 years ago

    I’m closing this ticket. If all is good – no need to reply.
    Thanks,
    -Carmine

Viewing 6 replies - 1 through 6 (of 6 total)

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