Title: Multiple user for ticket…
Last modified: March 30, 2019

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# Multiple user for ticket…

 *  Resolved [erikdemarco](https://wordpress.org/support/users/erikdemarco/)
 * (@erikdemarco)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/multiple-user-for-ticket/)
 * Hi, I want to use ticket system for our marketplace (multi vendors). Basically
   I want a buyer can create a ticket to submit a dispute. In that ticket I want
   person to be included when buyer created a ticket (buyer, seller, admin). Admin
   act like a judges. Is it possible to do that?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [melliesou](https://wordpress.org/support/users/melliesou/)
 * (@melliesou)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/multiple-user-for-ticket/#post-11377050)
 * Hi [@erikdemarco](https://wordpress.org/support/users/erikdemarco/),
 * In this case, you may want to set up the “notifications add-on” for Awesome Support
   yo notify the admin for each ticket. Am I correct in understanding that the admin
   will be notified for all additions to the ticket so that they can follow along
   and respond? Then the seller would act like an “agent” in the system, and the
   buyer would act like a “Support customer”? Beyond that, you would also want to
   set permissions to only allow the sellers to see their own tickets.
 *  Thread Starter [erikdemarco](https://wordpress.org/support/users/erikdemarco/)
 * (@erikdemarco)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/multiple-user-for-ticket/#post-11377438)
 * “Am I correct in understanding that the admin will be notified for all additions
   to the ticket so that they can follow along and respond? Then the seller would
   act like an “agent” in the system, and the buyer would act like a “Support customer”?”
 * Yes that is correct.
 * Do I need to set each seller as an agent manually?
    Is it possible to do it programatically
   using somekind of api for what i want to achieve?
    -  This reply was modified 7 years, 2 months ago by [erikdemarco](https://wordpress.org/support/users/erikdemarco/).
 *  Plugin Author [melliesou](https://wordpress.org/support/users/melliesou/)
 * (@melliesou)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/multiple-user-for-ticket/#post-11381307)
 * Hi [@erikdemarco](https://wordpress.org/support/users/erikdemarco/),
 * You will need to have each seller act as an agent yes. Ideally if all of your
   sellers have a certain role, you can give that role limited “agent” access, and
   assign only tickets to that agent. Ensure that you have enabled permissions to
   only allow the agent to see tickets that they are assigned. You could also manage
   it programmatically using the API as well.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Multiple user for ticket…’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [melliesou](https://wordpress.org/support/users/melliesou/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/multiple-user-for-ticket/#post-11381307)
 * Status: resolved