Title: Multisite Last modified: September 23, 2020 --- # Multisite * Resolved Anonymous User 16617110 * (@anonymized-16617110) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/) * Hello, your plugin don’t work with multisite network wordpress site. On the principal site working but the other the dashboard or any admin page got unreachable. * It’s possible to solve that issue? * Thanks Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Support [Lap](https://wordpress.org/support/users/lapzor/) * (@lapzor) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13444307) * For me Koko Analytics works just fine on a multi site setup. I can go to Dashboard > Analytics on each sub-site. * What error do you get exactly? * Thread Starter Anonymous User 16617110 * (@anonymized-16617110) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13444356) * Error – WordPress * A critical error has occurred on your website. Check the site administrator’s inbox for instructions * But there’s not message in the inbox. * Plugin Support [Lap](https://wordpress.org/support/users/lapzor/) * (@lapzor) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13445503) * Do you have access to your PHP error log? If not, ask your hosting provider about that. There you can see the full error message and share it with us here. * Also please let me know what PHP version you are using. * Thanks! * Thread Starter Anonymous User 16617110 * (@anonymized-16617110) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13445547) * Yes, sure PHP 7.4 * Wed Sep 23 04:56:52.597654 2020] [core:error] [pid 918989:tid 140081767610112][ client 176.31.123.203:62283] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace. [Wed Sep 23 04:57:27.445635 2020] [core:error] [pid 918989:tid 140081339582208] [client 176.31.123.203:50025] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace. [Wed Sep 23 04:57:55.976530 2020] [core:error] [pid 918989:tid 140081817966336] [client 176.31.123.203: 55230] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace. [Wed Sep 23 05:01:39.389289 2020] [core: error] [pid 918989:tid 140081482258176] [client 176.31.123.203:59171] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘ LogLevel debug’ to get a backtrace. [Wed Sep 23 05:02:23.433434 2020] [core:error][ pid 918989:tid 140081314404096] [client 176.31.123.203:55123] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace. [Wed Sep 23 09:53:58.344626 2020] [core:error] [pid 1158148:tid 140081465472768] [client 23.228.109.146:30371] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘ LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace., referer: [http://www.google.com/](http://www.google.com/)[ Wed Sep 23 16:00:43.344136 2020] [lsapi:error] [pid 1491971:tid 140082611562240][ client 80.182.46.84:50630] [host lasettimana.sandroesteve.it] Backend fatal error: PHP Fatal error: Uncaught Error: Call to a member function add_cap() on null in /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko- analytics/migrations/1.0.2-add-cap-to-administrator-role.php:6\nStack trace:\ n#0 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko- analytics/src/class-migrations.php(99): include()\n#1 /home/jmzruwle/domains/ sandroesteve.it/public_html/wp-content/plugins/koko-analytics/src/class-migrations. php(48): KokoAnalytics\\Migrations->run_migration(‘/home/jmzruwle/…’)\n#2 /home/ jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/ src/class-admin.php(129): KokoAnalytics\\Migrations->run()\n#3 /home/jmzruwle/ domains/sandroesteve.it/public_html/wp-includes/class-wp-hook.php(287): KokoAnalytics\\ Admin->maybe_run_migrations(”)\n#4 /home/jmzruwle/domains/sandroesteve.it/public_html/ wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)\n#5 / home/jmzruwle/domains/sandroesteve.it/public_html/wp-includes/plugin.php(478): WP_Hook->do in /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/ plugins/koko-analytics/migrations/1.0.2-add-cap-to-administrator-role.php on line 6\n, referer: [https://lasettimana.sandroesteve.it/wp-login.php?redirect_to=https%3A%2F%2Flasettimana.sandroesteve.it%2Fwp-admin%2F&reauth=1](https://lasettimana.sandroesteve.it/wp-login.php?redirect_to=https%3A%2F%2Flasettimana.sandroesteve.it%2Fwp-admin%2F&reauth=1) - This reply was modified 5 years, 8 months ago by Anonymous User 16617110. * Plugin Support [Lap](https://wordpress.org/support/users/lapzor/) * (@lapzor) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13445571) * Thanks. What is your PHP version? * `Backend fatal error: PHP Fatal error: Uncaught Error: Call to a member function add_cap() on null in /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/ plugins/koko-analytics/migrations/1.0.2-add-cap-to-administrator-role.php:6\nStack trace:\n#0 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/ koko-analytics/src/class-migrations.php(99): include()\n#1 /home/jmzruwle/domains/ sandroesteve.it/public_html/wp-content/plugins/koko-analytics/src/class-migrations. php(48): KokoAnalytics\\Migrations->run_migration(‘/home/jmzruwle/…’)\n#2 /home/ jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/ src/class-admin.php(129): KokoAnalytics\\Migrations->run()\n#3 /home/jmzruwle/ domains/sandroesteve.it/public_html/wp-includes/class-wp-hook.php(287): KokoAnalytics\\ Admin->maybe_run_migrations(”)\n#4 /home/jmzruwle/domains/sandroesteve.it/public_html/ wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)\n#5 / home/jmzruwle/domains/sandroesteve.it/public_html/wp-includes/plugin.php(478): WP_Hook->do in /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/ plugins/koko-analytics/migrations/1.0.2-add-cap-to-administrator-role.php on line 6` * Thread Starter Anonymous User 16617110 * (@anonymized-16617110) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13445574) * PHP 7.4 * Plugin Support [Lap](https://wordpress.org/support/users/lapzor/) * (@lapzor) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13445597) * Thanks for the information. The error is regarding an update/migration script that has trouble running. Not sure if this is going to make a difference, but you could try completely removing the koko plugin and then doing a fresh install. Let me know if that solves it or not. Thanks! * Thread Starter Anonymous User 16617110 * (@anonymized-16617110) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13445606) * Already tried and it’s not working. I tried to activate the plugin in the network: error on subdomain sites. I tried to activate the plugin once per site: error on subdomain sites. * In every case on the principal site the plugin it’s working. * Plugin Support [Lap](https://wordpress.org/support/users/lapzor/) * (@lapzor) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13450112) * I will have to ask Danny to look into this. It can take a few days before he has time to debug this for you. Please hold on… * Thread Starter Anonymous User 16617110 * (@anonymized-16617110) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13453202) * Thanks * Plugin Support [Lap](https://wordpress.org/support/users/lapzor/) * (@lapzor) * [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13497262) * Please send us a link to this thread on support at kokoanalytics.com * Thanks! Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Multisite’ is closed to new replies. * ![](https://ps.w.org/koko-analytics/assets/icon.svg?rev=2980600) * [Koko Analytics - Privacy-Friendly WordPress Analytics](https://wordpress.org/plugins/koko-analytics/) * [Frequently Asked Questions](https://wordpress.org/plugins/koko-analytics/#faq) * [Support Threads](https://wordpress.org/support/plugin/koko-analytics/) * [Active Topics](https://wordpress.org/support/plugin/koko-analytics/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/koko-analytics/unresolved/) * [Reviews](https://wordpress.org/support/plugin/koko-analytics/reviews/) ## Tags * [multisite](https://wordpress.org/support/topic-tag/multisite/) * 11 replies * 2 participants * Last reply from: [Lap](https://wordpress.org/support/users/lapzor/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/multisite-592/#post-13497262) * Status: resolved