Title: Multisite error Last modified: October 12, 2022 --- # Multisite error * [atelier64](https://wordpress.org/support/users/atelier64/) * (@atelier64) * [3 years, 7 months ago](https://wordpress.org/support/topic/multisite-error-27/) * Hi, * Our multisite website regularly gets a Too many redirects error screen. We don’t know when or why this error appears. That’s why I went to investigate to find the reason for this. I found that when I press the button “update network” on wp-admin/network/upgrade.php. I also receive that error. This is a first good direction to trigger the error that was previously random. * I have found that there is a problem between the following plugins: woocommerce, ultimate member, events manager. * When I deactivate one of these plugins everything works great when pushing the“ upate network” button. When all 3 plugins are activated, I see the error again. * Also when I install ultimate member on single site (not on the network), then I don’t see the error. * Now when I go to wp-admin/admin.php?page=ultimatemember on one of the sites on the network, except for the main site, I see this error: Purge Temp Files There has been a critical error on this website. It doesn’t matter if Ultimate member is active on network or on single sites. I always see that error on a site that is not the main site. * Now I installed ultimate member without other plugins and with twenty one theme. I still see the same error. * Why do I see this error? Ultimate member version: 2.5.0 - This topic was modified 3 years, 7 months ago by [atelier64](https://wordpress.org/support/users/atelier64/). Viewing 9 replies - 1 through 9 (of 9 total) * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [3 years, 7 months ago](https://wordpress.org/support/topic/multisite-error-27/#post-16092479) * [@atelier64](https://wordpress.org/support/users/atelier64/) * > There has been a critical error on this website. * For this error enable PHP Debug so the UM Developers can see the PHP error. * [https://docs.ultimatemember.com/article/1751-enable-debug-logging](https://docs.ultimatemember.com/article/1751-enable-debug-logging) * Post the contents of the `debug.log` file here in the forum. * Thread Starter [atelier64](https://wordpress.org/support/users/atelier64/) * (@atelier64) * [3 years, 7 months ago](https://wordpress.org/support/topic/multisite-error-27/#post-16092501) * [12-Oct-2022 12:25:10 UTC] PHP Fatal error: Uncaught UnexpectedValueException: RecursiveDirectoryIterator::__construct(/data/ultimatemember/temp/): Failed to open directory: No such file or directory in /data/sites/web/*******/wp-content/ plugins/ultimate-member/includes/admin/core/class-admin-menu.php:277 Stack trace:# 0 /data/sites/web/*******/wp-content/plugins/ultimate-member/includes/admin/core/ class-admin-menu.php(277): RecursiveDirectoryIterator->__construct() #1 /data/ sites/web/*******/wp-content/plugins/ultimate-member/includes/admin/templates/ dashboard/purge.php(4): um\admin\core\Admin_Menu->dir_size() #2 /data/sites/web/*******/ wp-content/plugins/ultimate-member/includes/admin/core/class-admin-menu.php(245): include_once(‘/data/sites/web…’) #3 /data/sites/web/*******/wp-admin/includes/ template.php(1401): um\admin\core\Admin_Menu->purge_temp() #4 /data/sites/web/*******/ wp-content/plugins/ultimate-member/includes/admin/core/class-admin-menu.php(315): do_meta_boxes() #5 /data/sites/web/*******/wp-includes/class-wp-hook.php(307): um\admin\core\Admin_Menu->admin_page() #6 /data/sites/web/*******/wp-includes/ class-wp-hook.php(331): WP_Hook->apply_filters() #7 /data/sites/web/*******/wp- includes/plugin.php(476): WP_Hook->do_action() #8 /data/sites/web/*******/wp- admin/admin.php(259): do_action() #9 {main} thrown in /data/sites/web/*******/ wp-content/plugins/ultimate-member/includes/admin/core/class-admin-menu.php on line 277 * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [3 years, 7 months ago](https://wordpress.org/support/topic/multisite-error-27/#post-16094344) * [@atelier64](https://wordpress.org/support/users/atelier64/) * Read this guide and your issue is with the “temporary directory for uploads” the temp folder can’t be found (=has not been created by UM): * [https://docs.ultimatemember.com/article/114-photo-uploads-not-working](https://docs.ultimatemember.com/article/114-photo-uploads-not-working) - This reply was modified 3 years, 7 months ago by [missveronica](https://wordpress.org/support/users/missveronicatv/). - This reply was modified 3 years, 7 months ago by [missveronica](https://wordpress.org/support/users/missveronicatv/). - This reply was modified 3 years, 7 months ago by [missveronica](https://wordpress.org/support/users/missveronicatv/). * Thread Starter [atelier64](https://wordpress.org/support/users/atelier64/) * (@atelier64) * [3 years, 7 months ago](https://wordpress.org/support/topic/multisite-error-27/#post-16094895) * Hi, * There are nu upload problems. I can upload images as usual. * The error only occurs with a multisite. I have ultimate member installed on other websites on same hosting. There are no problems on those websites that are not multisite. * So on multisite I don’t see errors on the main site. Only on subsites. This is that error: [https://snipboard.io/ARieNJ.jpg](https://snipboard.io/ARieNJ.jpg) Left image is on subsite of multisite. Right image is main site of multisite. I don’t think it makes sense that a directory is not writable to the subsite and to the main site it is? If it was not writable, then the error should be visible on all websites? * Anyway, if I check this document: [https://docs.ultimatemember.com/article/114-photo-uploads-not-working](https://docs.ultimatemember.com/article/114-photo-uploads-not-working) I checked the following: – correct permissions to wp-content/uploads/ultimatemember– > This upload folder is writable. Has the same settings. – Increase the WordPress memory limit via wp-config.php –> Is already define( ‘WP_MEMORY_LIMIT’, ‘1024M’);– Maximum upload file size: 50 MB. * I did not contact the hosting support because there are no upload problems. * If you want a can setup a dev hosting with only ultimate member on multisite so you can check the error yourself? * – I don’t normally use ultimate member’s uploads directory. I mainly use Ultimate member to give user roles access to pages or not. They should not be able to register. - This reply was modified 3 years, 7 months ago by [atelier64](https://wordpress.org/support/users/atelier64/). * Thread Starter [atelier64](https://wordpress.org/support/users/atelier64/) * (@atelier64) * [3 years, 7 months ago](https://wordpress.org/support/topic/multisite-error-27/#post-16105303) * Any news about this problem? * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [3 years, 7 months ago](https://wordpress.org/support/topic/multisite-error-27/#post-16105996) * [@atelier64](https://wordpress.org/support/users/atelier64/) * Question: Any security software tool at your web hosting like ModSecurity or Suhosin? * Thread Starter [atelier64](https://wordpress.org/support/users/atelier64/) * (@atelier64) * [3 years, 7 months ago](https://wordpress.org/support/topic/multisite-error-27/#post-16106033) * Hi, * So when I setup a new WordPress website with multisite and ultimate member on another hosting or local then the error should not appear? * Then I’m going to try with Xampp on localhost. When I don’t see the error, then the error would lie with the hosting company? * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [3 years, 7 months ago](https://wordpress.org/support/topic/multisite-error-27/#post-16106063) * [@atelier64](https://wordpress.org/support/users/atelier64/) * Yes you can try with localhost. * It’s not an error but it may be harder security where the main and subsites are considered being different users. * If Suhosin is active you can see by looking at UM Settings -> Install Info - This reply was modified 3 years, 7 months ago by [missveronica](https://wordpress.org/support/users/missveronicatv/). * Thread Starter [atelier64](https://wordpress.org/support/users/atelier64/) * (@atelier64) * [3 years, 7 months ago](https://wordpress.org/support/topic/multisite-error-27/#post-16106082) * SUHOSIN: Your server does not have SUHOSIN installed. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Multisite error’ is closed to new replies. * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947) * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/) * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq) * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/) * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/) ## Tags * [multisite](https://wordpress.org/support/topic-tag/multisite/) * 9 replies * 2 participants * Last reply from: [atelier64](https://wordpress.org/support/users/atelier64/) * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/multisite-error-27/#post-16106082) * Status: not resolved