Title: Multisite – not functional
Last modified: January 24, 2022

---

# Multisite – not functional

 *  Resolved [kylechoi](https://wordpress.org/support/users/kylechoi/)
 * (@kylechoi)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/multisite-not-functional/)
 * Hello,
 * I installed your plug-in on multisite. It’s working great on the main site.
    
   But and I access to one of my sub sites from multisite network. Most of UI is
   gone, and seems not working at all. [https://ibb.co/QrDffnc](https://ibb.co/QrDffnc)
 * Please see the capture above.
    Please let me know what is wrong. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/multisite-not-functional/#post-15287062)
 * Dear [@kylechoi](https://wordpress.org/support/users/kylechoi/),
 * Thanks a lot for reaching out.
 * Can you also send us the system information file?
    You can retrieve it from here:
   [https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/](https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/)
 * Please send it via wetransfer.com using the link retrieving option.
    Like this:
   [https://prnt.sc/qr3ntv](https://prnt.sc/qr3ntv)
 * Thanks a lot,
    Popup Builder Team
 *  Thread Starter [kylechoi](https://wordpress.org/support/users/kylechoi/)
 * (@kylechoi)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/multisite-not-functional/#post-15287174)
 * After I started the topic to discuss, I have checked your support history, and
   I guess some people are also waiting for your answer as well about the multisite
   compatibility and your last replay was your team were in investigation.
 * So I’ve decided to move to a different plug-in. (unless it will be fixed in a
   short period of time)
    But your plug-in is working great on wordpress single 
   site though. My 2 cents, since all UIs and functions are not working and loaded,
   there should be some mis-configuration is going on for a multisite.
 * Thanks. Please update when there is any improvement.
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/multisite-not-functional/#post-15293039)
 * Dear [@kylechoi](https://wordpress.org/support/users/kylechoi/),
 * Thanks a lot for your reply.
 * You are right.
    Some cases connected with multisite issues are under investigation
   now and we will update as soon as there is any solution. Anyway, may I know if
   our plugin is activated both from your Network admin and from each separate website
   you have. If it is activated only in Network Admin, please activate it from separate
   websites as well and let me know the result.
 * Thanks a lot in advance,
    Popup Builder Team
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/multisite-not-functional/#post-15491406)
 * Dear [@kylechoi](https://wordpress.org/support/users/kylechoi/) ,
 * Hope you are fine.
    As promised, we are back with some good news.
 * Just wanted to inform you, that the reported issue is fixed with the latest update
   of the plugin.
 * Make sure to it to the 4.1.4 version, deactivate, and activate the plugin again,
   so it will function properly.
 * Please, let us know if that helped.
 * Thanks,
    Popup Builder Team

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Multisite – not functional’ is closed to new replies.

 * ![](https://ps.w.org/popup-builder/assets/icon-128x128.gif?rev=2698840)
 * [Popup Builder - Create highly converting, mobile friendly marketing popups.](https://wordpress.org/plugins/popup-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/popup-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/popup-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/popup-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/popup-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/popup-builder/reviews/)

## Tags

 * [multisite](https://wordpress.org/support/topic-tag/multisite/)

 * 4 replies
 * 2 participants
 * Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/multisite-not-functional/#post-15491406)
 * Status: resolved