Title: multisite problem Last modified: September 14, 2024 --- # multisite problem * Resolved [mountbest](https://wordpress.org/support/users/mountbest/) * (@mountbest) * [1 year, 8 months ago](https://wordpress.org/support/topic/multisite-problem-46/) * Multisite AntiSpam stopped working for multi-site and shows the notice for all multi-domains: * “Notifications: Aug 28 2024 14:39:06: Error occurred on last SpamFireWall check. SpamFireWall database is outdated. Please, try to synchronize with the cloud.” * I tried to “synchronize” and then the plugin “hangs” – waits forever without doing anything. * I tried to re-enter access key and got the error message “no slots available”. * Tried to network deactivate and reactivate the plugin and it ONLY works on the“ main domain”. All multi-site domains are reporting the same errors as listed above and AntiSpam cannot be activated. * Similar problem occurred many times before, but deactivation and reactivation of the plugin helped in the past. * This time, however, reactivation does not help. * What should I do? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmultisite-problem-46%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/) * (@sergecleantalk) * [1 year, 8 months ago](https://wordpress.org/support/topic/multisite-problem-46/#post-18014149) * Hello, * Could you try to install the previous version? * [https://downloads.wordpress.org/plugin/cleantalk-spam-protect.6.39.1.zip](https://downloads.wordpress.org/plugin/cleantalk-spam-protect.6.39.1.zip) 1. Go to WordPress Administrator Panel —> Plugins. 2. Find the plugin “Anti-Spam by CleanTalk” —> Deactivate. 3. After the automatic page refreshing find the plugin again “Anti-Spam by CleanTalk”— > Delete. Confirm files deletion. 4. Download the plugin archive from the link. 5. Go to Plugins —> Add New —> Upload Plugin. 6. Choose the downloaded archive and press “**Install Now**“. 7. After the installation, activate the plugin, and make sure that the access key matches the key from your [CleanTalk Dashboard](https://cleantalk.org/my/). * Did it help? * Thread Starter [mountbest](https://wordpress.org/support/users/mountbest/) * (@mountbest) * [1 year, 8 months ago](https://wordpress.org/support/topic/multisite-problem-46/#post-18014159) * With trial and error I restored the plugin functionality for multi-site. What worked for each multi-site domain (when the main domain was synchronized) was as follows 1. delete access key and SAVE 2. re-enter access key and SAVE 3. Ignore all error messages 4. Wait for synchronization and confirmation that plugin is working * Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/) * (@sergecleantalk) * [1 year, 8 months ago](https://wordpress.org/support/topic/multisite-problem-46/#post-18014181) * Thank you for your reply. So is the latest plugin version working normally now? * Thread Starter [mountbest](https://wordpress.org/support/users/mountbest/) * (@mountbest) * [1 year, 8 months ago](https://wordpress.org/support/topic/multisite-problem-46/#post-18015119) * yes, but the essence my complaint is that “synchronize” function does not work for multi-site. * I have discovered the workaround, but the bug remains. * [SergeM](https://wordpress.org/support/users/serge00/) * (@serge00) * [1 year, 8 months ago](https://wordpress.org/support/topic/multisite-problem-46/#post-18015209) * Thank you for your feedback. * We will test the CleanTalk plugin again on our Multisite environment and inform you of any results within 3 business days. Please, wait. * [SergeM](https://wordpress.org/support/users/serge00/) * (@serge00) * [1 year, 8 months ago](https://wordpress.org/support/topic/multisite-problem-46/#post-18017855) * Hello, * We have finished our tests and no issues were found on our MultiSite environment. * Please, send us the following for better understanding the cause of the issue: 1. Your PHP version 2. The link to the cache solutions if you use any 3. Your webserver error log (it could be found in your hosting account) * You can send the log either via email: [support@cleantalk.org](https://wordpress.org/support/topic/multisite-problem-46/support@cleantalk.org?output_format=md) Or create a private ticket:[https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * Waiting for your reply. * Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/) * (@sergecleantalk) * [1 year, 8 months ago](https://wordpress.org/support/topic/multisite-problem-46/#post-18028121) * Hello. We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.If you have any further questions, you can start a new topic or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open). Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘multisite problem’ is closed to new replies. * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767) * [Anti-Spam by CleanTalk. Spam protection](https://wordpress.org/plugins/cleantalk-spam-protect/) * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq) * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/) * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/) * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/) * 7 replies * 3 participants * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/) * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/multisite-problem-46/#post-18028121) * Status: resolved