Title: MySQL Version
Last modified: August 29, 2023

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# MySQL Version

 *  Resolved [mosaicinspiration](https://wordpress.org/support/users/mosaicinspiration/)
 * (@mosaicinspiration)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/mysql-version-4/)
 * I am having problems with WPForms contact form on 2 of our websites. Every day
   I have to check that the contact form is working, and often it is not. I am running
   through the troubleshooting in the documents. In TOOLS – SYSTEM INFO – Webserver
   Configuration shows as MySQL Version: 5.5.5 However our website hosting has confirmed
   that our MySQL is 10.6.14-MariaDB – MariaDB Server. We are not sure why WPForms
   plugin is showing up as MySQL 5.5.5. on all of our websites. We have 4 websites–
   on 2 of them the form seems to work fine, however 2 of them break almost daily.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Ralden Souza](https://wordpress.org/support/users/rsouzaam/)
 * (@rsouzaam)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/mysql-version-4/#post-17013771)
 * Hi [@mosaicinspiration](https://wordpress.org/support/users/mosaicinspiration/),
 * In order for us to investigate the issue, could you please share the System Info
   details on **WPForms » Tools » System Info**?
 * If your MariaDB version is 10.6.14, this should be showed in the System Info,
   and here’s an example: [https://a.supportally.com/i/XlBUoG](https://a.supportally.com/i/XlBUoG).
 * Also, please share the URL where are the forms which break almost daily. And 
   how are you fixing the forms?
 * Thanks, and please let me know!
 *  Plugin Support [Ralden Souza](https://wordpress.org/support/users/rsouzaam/)
 * (@rsouzaam)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/mysql-version-4/#post-17016823)
 * Hi [@mosaicinspiration](https://wordpress.org/support/users/mosaicinspiration/),
 * We haven’t heard back from you in a few days, so I’m going to go ahead and close
   this thread for now. But if you’d like us to assist further, please feel welcome
   to continue the conversation.
 * Thanks!
 *  Thread Starter [mosaicinspiration](https://wordpress.org/support/users/mosaicinspiration/)
 * (@mosaicinspiration)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/mysql-version-4/#post-17028840)
 *     ```wp-block-code
       Hi
   
       We have 4 websites :-https://www.okajaro.com.au/ - this contact form breaks regularly
   
       https://www.atmupgrade.com.au/ - this contact form breaks regularly
   
       https://www.trailerplans.com.au/ - this contact form works
   
       https://mosaicinspiration.com/ - this contact form works
   
       The OKAJARO and ATMUPGRADE contact forms often are not working … when you click SUBMIT – a message comes up To contact the administrator
   
       I then go and check the site – update any plugins, then it would works again (I have now enabled automatic updates for all plugins)Still it keeps breaking occasionallyIf I go into WP Forms contact form, click SAVE – it works again.
   
       In trying to figure out what is wrong, I have discovered that the WPFORMS Webserver Configuration MySQL Version reflects 5.5.5, however our host IPVentra has confirmed that this is not correct, our MySQL is 10.6.14-MariaDB - MariaDB Server
   
       This is the information from OKAJARO’s WPForms » Tools » System Info Begin System Info
   
       -- WPForms InfoLite: Jan 11, 2020 @ 4:11pmLite Connect: Backup is not enabled. Previously was enabled since Aug 4, 2023 @ 10:20am-- Site InfoSite URL: https://www.okajaro.com.auHome URL: https://www.okajaro.com.auMultisite: No-- WordPress ConfigurationVersion: 6.3.1Language: en_AUUser Language: en_AUPermalink Structure: /%postname%/Active Theme: Okajaro Astra Child Theme 1.0.0Show On Front: pagePage On Front: Home (#549)Page For Posts: UnsetABSPATH: /home/tra49141/public_html/okajaro.com.au/Table Prefix: Length: 3 Status: AcceptableWP_DEBUG: DisabledWPFORMS_DEBUG: Not setMemory Limit: 40MRegistered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completedRevisions: Enabled-- WordPress Uploads/ConstantsWP_CONTENT_DIR: /home/tra49141/public_html/okajaro.com.au/wp-contentWP_CONTENT_URL: https://www.okajaro.com.au/wp-contentUPLOADS: Not setwp_uploads_dir() path: /home/tra49141/public_html/okajaro.com.au/wp-content/uploadswp_uploads_dir() url: https://www.okajaro.com.au/wp-content/uploadswp_uploads_dir() basedir: /home/tra49141/public_html/okajaro.com.au/wp-content/uploadswp_uploads_dir() baseurl: https://www.okajaro.com.au/wp-content/uploads-- WordPress Active PluginsAstra Pro: 4.1.7 (needs update - 4.3.0)CAPTCHA 4WP: 7.3.1Elementor: 3.15.3Elementor Header & Footer Builder: 1.6.15Email Address Encoder: 1.0.22Google Analytics for WordPress by MonsterInsights: 8.19LiteSpeed Cache: 5.6Meta Tag Manager: 3.0.2Redirection: 5.3.10Starter Templates: 3.4.0UpdraftPlus - Backup/Restore: 2.23.9.26Wordfence Security: 7.10.3WP-Sweep: 1.1.8WPForms Lite: 1.8.3.1Yoast SEO: 21.0-- WordPress Inactive Plugins-- Webserver ConfigurationPHP Version: 7.4.33MySQL Version: 5.5.5Webserver Info: LiteSpeed-- PHP ConfigurationMemory Limit: 256MUpload Max Size: 128MPost Max Size: 128MUpload Max Filesize: 128MTime Limit: 300Max Input Vars: 3000Display Errors: N/A-- PHP ExtensionscURL: Supportedfsockopen: SupportedSOAP Client: InstalledSuhosin: Not Installed-- Session ConfigurationSession: Disabled End System Info
       ```
   
 *  Plugin Support [Ralden Souza](https://wordpress.org/support/users/rsouzaam/)
 * (@rsouzaam)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/mysql-version-4/#post-17031143)
 * Hi [@mosaicinspiration](https://wordpress.org/support/users/mosaicinspiration/),
 * Thanks for all the information!
 * About this:
 *     ```wp-block-code
       The OKAJARO and ATMUPGRADE contact forms often are not working … when you click SUBMIT – a message comes up To contact the administrator
       ```
   
 * It seems you’re having a form submission issue.
 * Please know that problems with form submission often result from a conflict between
   the cached site and the anti-spam protection feature in WPForms. I recommend 
   taking a look at our guide on [troubleshooting cache settings](https://wpforms.com/docs/how-to-optimize-cache-settings-to-fix-submission-errors/).
 * To fix this kind of issue, there are some options:
 * 1) Set a [site cache lifespan of around 45 hours](https://wpforms.com/docs/how-to-optimize-cache-settings-to-fix-submission-errors/#Optimizing_Site_Cache_Lifetime)
   should be sufficient to avoid submission errors. For this, you could check the
   settings in the **LiteSpeed Cache plugin**. Or you could reach out to your host.
 * 2) You can change the cache lifetime of the WPForms form token, and for this,
   please check out [this article in the WPForms developer docs](https://wpforms.com/developers/how-to-change-the-cache-time-on-your-form-token/).
   Please note that this requires editing your website’s code, and is recommended
   for developers.
 * 3) You can disable the anti-spam protection feature in your forms. If this works
   for you, you can use one of our other [anti-spam options available on WPForms](https://wpforms.com/docs/how-to-prevent-spam-in-wpforms/).
 * In case the issue continues even following the options above, you can [enable WordPress Debug Mode](https://www.wpbeginner.com/wp-tutorials/how-to-easily-enable-wordpress-debug-mode-to-fix-site-errors/)
   and share the details. That way, we can try to provide further assistance.
 * Thanks!
 *  Plugin Support [Ralden Souza](https://wordpress.org/support/users/rsouzaam/)
 * (@rsouzaam)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/mysql-version-4/#post-17046770)
 * Hi [@mosaicinspiration](https://wordpress.org/support/users/mosaicinspiration/),
 * We haven’t heard back from you in the last days, so I’m going to go ahead and
   close this thread for now. But if you’d like us to assist further, please feel
   welcome to continue the conversation.
 * Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘MySQL Version’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Ralden Souza](https://wordpress.org/support/users/rsouzaam/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/mysql-version-4/#post-17046770)
 * Status: resolved