Title: ncaught Exception: DateTimeZone Last modified: June 27, 2019 --- # ncaught Exception: DateTimeZone * Resolved [TheSash](https://wordpress.org/support/users/thesash/) * (@thesash) * [6 years, 11 months ago](https://wordpress.org/support/topic/ncaught-exception-datetimezone/) * hello, * when i install and activate your plugin on my website, the following error message will come: * There was a fatal error loading WordPress Time Capsule. Please fix the problems listed and reload the page. * If the problem persists please re-install WordPress Time Capsule. * Error message: WordPress Time Capsule requires write access to ‘/homepages/35/ d51057028/htdocs/clickandbuilds/FensterundTrenwerkSchrderGmbH/wp-content/uploads/ tCapsule/backups’, please ensure it exists and has write permissions. * But the directorys exist and have both 755. * When i ignore the message and click on WP Time Capsule Menu item on the left in the admin dashboard, the following message will shown: * Fatal error: Uncaught Exception: DateTimeZone::__construct(): Unknown or bad timezone () in /homepages/35/d51057028/htdocs/clickandbuilds/FensterundTrenwerkSchrderGmbH/ wp-content/plugins/wp-time-capsule/Classes/ActivityLog.php:345 Stack trace: # 0 /homepages/35/d51057028/htdocs/clickandbuilds/FensterundTrenwerkSchrderGmbH/ wp-content/plugins/wp-time-capsule/Classes/ActivityLog.php(345): DateTimeZone- >__construct(”) #1 /homepages/35/d51057028/htdocs/clickandbuilds/FensterundTrenwerkSchrderGmbH/ wp-content/plugins/wp-time-capsule/Classes/ActivityLog.php(197): WPTC_List_Table- >get_activity_log(Array) #2 /homepages/35/d51057028/htdocs/clickandbuilds/FensterundTrenwerkSchrderGmbH/ wp-admin/includes/class-wp-list-table.php(1244): WPTC_List_Table->display_rows()# 3 /homepages/35/d51057028/htdocs/clickandbuilds/FensterundTrenwerkSchrderGmbH/ wp-admin/includes/class-wp-list-table.php(1175): WP_List_Table->display_rows_or_placeholder()# 4 /homepages/35/d51057028/htdocs/clickandbuilds/FensterundTrenwerkSchrderGmbH/ wp-content/plugins/wp- in /homepages/35/d51057028/htdocs/clickandbuilds/FensterundTrenwerkSchrderGmbH/ wp-content/plugins/wp-time-capsule/Classes/ActivityLog.php on line 345 * Can you help me? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fncaught-exception-datetimezone%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Author [WPTimeCapsule](https://wordpress.org/support/users/wptimecapsule/) * (@wptimecapsule) * [6 years, 11 months ago](https://wordpress.org/support/topic/ncaught-exception-datetimezone/#post-11678656) * Hi, * Thank you for reaching out to us. We found a bug in our previous update release of the WPTC plugin version 1.12.7 in which a fatal error will be thrown while visiting the WPTC plugins page on your WordPress dashboard. Also, this error only occurs when you have Upper case letters on your WordPress DB table name or prefix. * Now, our developers had fixed the issue and released a new update for the WPTC plugin version 1.12.8. I kindly request you to update the WPTC plugin to the most recent version on all your WordPress sites and restart the backups under WP Time Capsule > Backups > Stop and Start the Backup process. * Feel free to write us back if you got any other questions or concerns further. * _Note: If you got too many sites to restart the backups, kindly update the WPTC plugin to the latest version and reply to this email so that I can restart the backups from our backend._ * Plugin Author [WPTimeCapsule](https://wordpress.org/support/users/wptimecapsule/) * (@wptimecapsule) * [6 years, 11 months ago](https://wordpress.org/support/topic/ncaught-exception-datetimezone/#post-11680744) * Hi, * I made an error in my previous email by entering incorrect plugin version numbers. Please accept my sincere apologies. * The latest version of the WPTC plugin is 1.21.8, and the prior version is 1.21.7. * Thank you Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘ncaught Exception: DateTimeZone’ is closed to new replies. * ![](https://ps.w.org/wp-time-capsule/assets/icon-256x256.png?rev=1614914) * [Backup and Staging by WP Time Capsule](https://wordpress.org/plugins/wp-time-capsule/) * [Support Threads](https://wordpress.org/support/plugin/wp-time-capsule/) * [Active Topics](https://wordpress.org/support/plugin/wp-time-capsule/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-time-capsule/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-time-capsule/reviews/) * 2 replies * 2 participants * Last reply from: [WPTimeCapsule](https://wordpress.org/support/users/wptimecapsule/) * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/ncaught-exception-datetimezone/#post-11680744) * Status: resolved