Title: Need for User Cache
Last modified: August 6, 2020

---

# Need for User Cache

 *  Resolved [tsteinh](https://wordpress.org/support/users/tsteinh/)
 * (@tsteinh)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/need-for-user-cache/)
 * Why do we have to have another cache to clear?? People update their profile or
   change their membership level, the old value remains and they cannot access new
   content until SOMEONE, namely me, clears the UM Cache. Can this be turned off?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/need-for-user-cache/#post-13222823)
 * Hi [@tsteinh](https://wordpress.org/support/users/tsteinh/),
 * Do you use a caching plugin or server-side cache?
    Ultimate member cache doesn’t
   cause these issues. Please make sure to exclude Ultimate member pages from the
   cache and see if it helps.
 * Regards.
 *  Thread Starter [tsteinh](https://wordpress.org/support/users/tsteinh/)
 * (@tsteinh)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/need-for-user-cache/#post-13222867)
 * Yes, there are 2 plugins automatically added to the site by the hosting company.
   Proxy Cache Purge and WP Super Cache which I cleared before I realized that Ultimate
   Member had caching. Clearing cache from these 2 plugins did not work. The issue
   was only resolved when I cleared UM user cache. I just tried it again. I changed
   a membership level as a user can do and ONLY cleared UM cache. Refreshing the
   page showed the correct user level. I did not touch the plugin caching.
 * Users can upgrade (or downgrade) their subscription level. The menu has entries
   for the appropriate level. When an upgrade or downgrade is done, those menu levels
   are not changing when the welcome page is shown. If they click the menu item,
   they are told they cannot access that page (which is correct). The menu should
   refresh and reflect the change in the subscription level so they can get to the
   content for that level. I have to clear UM user cache so a refresh does that.
 *  Thread Starter [tsteinh](https://wordpress.org/support/users/tsteinh/)
 * (@tsteinh)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/need-for-user-cache/#post-13223792)
 * Update. I found out we also had server side caching. I deactivated that and set
   the Wp Super Cache to not cache. Same issue. The only way the user who upgrades
   his subscription sees new items in his menu is if I clear UM user cache. I need
   to deactivate this. I am not in a position to constantly clear cache ‘just in
   case’ someone does an upgrade! There has to be a way to turn off user caching.
 *  Thread Starter [tsteinh](https://wordpress.org/support/users/tsteinh/)
 * (@tsteinh)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/need-for-user-cache/#post-13223818)
 * Did some digging and found a place on the UM settings under Misc for Disable 
   Cache User Profile! That solved the problem. Just didn’t see that setting before.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Need for User Cache’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [tsteinh](https://wordpress.org/support/users/tsteinh/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/need-for-user-cache/#post-13223818)
 * Status: resolved